Manager Technology Operations
Amsterdam Area, Netherlands
RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 1200 people, and serves over 2,000 organizations worldwide.-People Management and supervision of staff, ensuring staff receives the necessary training, coaching and experience to develop needed skills. Organizing a clear management structure, role descriptions, management lines, resource allocation and time-keeping; as well as recruitment, setting objectives and performance reviewing - Deliver high quality of operational and strategically management to the business measured against several KPIs- Manage various technology/business projects and budgets- Develop and communicate operational policies and procedures- Manage Quality assurance and documentation processes of technology stack- Perform risk analysis, capacity planning and bench marking performance and the market status quo.- Implement (global) IT policies and procedures, including those for architecture, security, disaster recovery, purchasing and service provisioning/decommissioning- Actively participating in business development efforts, such as pre-sales meetings, proposal writing, project estimation/scoping activities, resource allocation, and account planning.
