Linda Skoog Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

The purpose of this role is to make MetroMap more competitive with market features and functionality, delivering regular improvements with strong clearly defined value and revenue generation. This role is responsible for guiding the strategy of product development and for producing a platform which can deliver on the approved product roadmap.Responsibilities:• Communicate with confidence and demonstrate strategic and technical mastery of my product area when interacting with executives, peers, customers, and partners.• Take action to drive issues to resolution.• Inspire teams to over-achieve in a fast-paced, distributed environment.• Collaborates across other Business Unit's and engineering teams to ensure alignment of priorities.• Actively engages key stakeholders to drive business requirements and the delivery of these requirements.• Completes projects and tasks on time, on spec, and on budget.• Reports regularly on performance against business metrics and objectives.• Manages the Technical Support Team and provides Level 4 Product Specialist Support.Achievements:• Increasing subscription accounts from 300 to 900+ by delivering a better platform and services.• Successfully planned, scoped, and managed delivery of complete web map application rebuild and API rebuild to achieve 99.9% service uptime stability, improved performance and efficiency and future proofing for new functionality and feature enhancements.• Delivered new API through Esri Image Dedicated infrastructure for 2D and 3D data. Increasing revenue for both product lines significantly by leading innovation across Australia and the spatial industry by offering a 3D API.

Australia

This role was a key function to help MetroMap grow in the first stages of offering subscription services. This role designed and implemented the Atlassian Jira Support Service Desk and Support Policies, ensuring key service level agreements were met. This role also increased the Support Team to include Support Coordinator and Customer Success Specialist. This role also provided technical input and guidance on the implantation of Recurly Finance Software for subscriptions and other business system roll outs such as Atlassian for Project Management across teams and Business Units.Responsibilities:• Designed, implemented, and managed the MetroMap Support Service Desk. Including processes, systems, and workflows.• Provided Support Level 1 to 4 and met all Service Level Agreements.• Create and maintain an online Knowledge Base for all technical and user documentation.Achievements:• Grew MetroMap Support into winning customer contracts based outstanding customer service. Achieved and retained customer satisfaction of 4.9 consistently over the years. This became a unique selling point challenging our competitors.• Onboarded and provided technical integration support for over 500 accounts from both SMB to Enterprise accounts.• Planned and delivered Support Training for all MetroMap accounts – the largest training session comprising over 600 users.

Perth, Australia

Eagleview purchased Spookfish Ltd at the end of 2018. The role of Customer Technical Success Manager was integral not only in transitioning the business from start-up to a more corporate international environment, but also to maintain customer integrity and consistency of services and products delivered.Responsibilities:• Worked with senior management and project developers to understand and prioritise customer requirements.• Reviewed and contributed to all RFQ’s, or bespoke imagery capture requests. This included flight ops planning, cost evaluations and guidance on Go/NoGo project initiatives.• Performed data modelling and desktop processing to support moderately complex spatial products including the design of maps, digital data preparation (i.e. data extraction, data transformations and reprojection, etc), compile reports and gather metrics.• Identified and delivered innovative solutions to meet dynamic business needs for the company or customer. This often included large enterprise accounts with industry renowned clients who deserved bespoke account management and often complicated technical infrastructure integrations.• Provided support to customers of desktop and web GIS applications, including bespoke spatial applications.• Provided support, advice, and technical guidance to internal departments, including Operations, Flight Planning, Product, Imagery Warehouse, Engineering, etc as spatial analysis can play an integral and crucial role in each area to better understand processes and draw out efficiencies and metrics.Achievements:• Ensured a successful transition from one company to another after acquisition. Retained customer accounts and provided minimum disruption to services. Including migrating over 300 accounts to new API URL’s and web map viewer logins.

The role of Technical Support, Customer Success and QA Specialist grew organically after joining Spookfish as a geospatial advisor. The exciting journey of developing a start-up and supporting a team of expertise evolved into a crucial role where the R&D cycle needed to understand the customer market, and the imagery standards that were demanded to create commercial revenue in a high- resolution imagery competitive market. Working alongside colleagues with phenomenal acumen and industry knowledge, this role built the core quality standards and ensured the processed result could deliver to this consistently and with confidence.• Defined the quality assurance imagery standard, created processed and metrics to measure and approve imagery for publication in a highly efficient and automated manner.• Created all marketing maps and materials and assisted with strategising the company’s Unique Selling Points, defining product requirements, and implementing service deliverables.• Assisted with website content, particularly the creation and nurturing of our Community and Knowledge Base. This would help divert support queries to known resolutions and work instructions often exceeding 1000’s site visits each week that would have been a support call.• Created a support base with known existing issues and workarounds. Created common responses and set up a ticketing system via Zendesk. Online chat facilitated immediate resolutions, many presales and coverage questions.• Assisted customers with integration of our aerial imagery within their spatial products (desktop, web- based, etc), and to provide trouble-shooting support for technical issues relating to OGC web services.• Provided design and development assistance as appropriate, using innovative technologies and creative approaches to integrate new products such as 3D, AI, elevation data, etc.• Collaboration with internal and external customers to define requirements, architecture, functionality, and support.

Perth, Australia

GIS Coordinator role comprised (but not limited) the following criteria: • Assist and advised in the design, capture, manipulation, analysis and storage all types of geographical information from different sources and in different data formats;• Designed and maintained FME scripts and workbenches to transform data from CAD to GIS compatible formats;• Providing ad-hoc training and technical support to a wide range of departments and managed data analysis for governmental compliance reporting (such as Environmental Compliance, Mining, Geology, Hydrology, Demand Chain, Operations, Engineering, Surveying, etc);• Geo-processing of spatial data, spatial data management, cartographic presentations and spatial analysis. Maintained and improved existing processes for delivering and storing of geographical information;• Preparation of project implementation roadmaps, database design, and web map implementation (Geocortex), data conversions, data capturing and process designs; • Managed and maintained the companies Composite Services Network (utilities management), this included designing and implementing an online web management system (through GeoCortex) for issuing and authorising permits to dig;• Assisted in setting up systems and processes that preserve the integrity and design of geographic information databases. This included migrating data from Personal Geodatabases stored in a windows file management system to ArcSDE and ArcServer, this included data QA and creating a catalogue comprising the entire companies data resources, data transformation, metadata creation, and automated backup procedure;• Production of high quality and accurate cartographic maps and digital images for all departments.

Dar Es Salaam And 7 Other Cities Across Tanzania (Arusha, Dodoma, Mtwara, Etc)

This role was based full time in Tanzania and involved travel and work across the seven main cities in Tanzania: Dodoma, Mwanza, Kigoma, Arusha, Tanga, Mbeya, Mtwara. This role was successful if a full transfer of knowledge was achieved across counter parts in each LGA.Responsibilities:• Provision of a template for an integrated spatial and statistical data platform for council planning.• Advice on the production and updating of maps and databases including administration boundaries (at ward and district level) for physical planning.• Advice on the production of a map-based computerised register of properties showing valuation and payment status.• Development of a basic Asset Management Register with GIS capabilities.• Assistance in using the GIS perspective in the preparation of city development plans with goals, indicators, and development zones.• Assistance in using the GIS perspective in the preparation of Environmental Profile of the city with data from the EMIS and locations of hotspots.• Together with the Local Government Authority (LGA) staff, define and design the needed thematic maps and information in support of the (Tanzania Strategic Cities Project) TSCP monitoring and evaluation system.• Together with the LGA staff establish a computerized fiscal cadaster with data collection verification and entry.• The work with the LGAs included:o Assisting the authorities accomplish the implementation of the relevant elements of the projecto Assisting the authorities in developing operational GISo Mentoringo On-the-job trainingo Workshopso Critical review of existing GIS capacityo Ad-hoc demand of the experts’ input. This required an element of demand responsiveness.

London/Zanzibar

This was a remotely based role providing GIS assistance across a variety of products.Responsibilities:• Producing maps on behalf of the Hummingbird team (particularly maps to visual assay results, maps for marketing, disseminating team results, drilling statistics, any ad hoc mapping, etc). This enabled the rest of the team to work on other more specialised tasks in their disciplines enabling quicker and more efficient working practices across the company.• Managing all datasets, formatting, and making them interoperable across the whole company.• Disseminating maps, and assay results across the company.• Introduced company best practice for delivering products.• Provided promotional materials such as 3D flythroughs, visual demos and clear concise information (a picture says a thousand words!)• Provided information that would help disseminate legal documentations (such as land rights, survey's, boundaries, etc)• Turned 'open' irrelevant datasets belonging to the company into income through map/data sales.• Provided consistency and standards with map templates, data agreements, and metadata, etc.

Ebene, Mauritius

Following the success of my previous project I was seconded to the existing team in Ebene, Mauritius to be responsible for the development of data pre-processing and post- processing flowlines required to assist the LAVIMS (Land Administration, Valuation and Integrated Management System) field data collection component. I controlled the initial management of these processes and subsequent mentoring of a counterpart from the local team in order to facilitate data processing as quickly as possible - including providing additional training to enhance existing GIS skills, where necessary. In addition I conducted the following tasks:• Assisting in the sourcing and evaluation of auxiliary datasets used in the above work and where necessary liaising with external bodies;• Ensuring, when feasible, the use of the IMS for the data processing component thereby avoiding over-use of GIS tools such as ArcGIS;• Assisting with the operational improvement of the field data collection system, to ensure improvement in meeting progress targets, by helping to train the field team and ensuring effective lines of communication for issues and management information;• Assisting the coordination of GIS training both within the LAVIMS Project Team and externally to the clients’ staff following delivery of the ArcGIS licenses;• Providing support to the Operations Manager, particularly in QC assessment of the collected field data, to enable regular reporting to the LAVIMS project and the client. Assisting with ad-hoc mapping tasks such as creating, maintaining and updating a nationwide cadastre and road network.

Freetown, Sierra Leone

I joined the existing consultancy team in Freetown, Sierra Leone to produce a teaching programme with a set of supporting ‘easy to read’ manuals for parcel mapping using GIS, GPS and spatial data management for LRMAP (Land Registration Map). Key competency areas to deliver to the Ministry and Project staff were:• Handheld GPS measurements to locate land parcels, download data, inspect, and bring into LRMAP for parcel mapping;• Spatial Data Management for the LRMAP spatial database, server based reference data, personal data, and GPS measurements including backup procedures;• GIS fundamentals using ArcGIS9.3 and LRMAP system including creating an mxd, connecting to a spatial database, viewing reference data, building a printable map, edit/query a spatial database, management of features;• Using Available Imagery and Cadastral Map Sheets to digitise parcels; • Scanning historical paper maps, orthorectification using Global Mapper or ArcGIS, mosaicing, and uploading to ArcGIS/LRMAP for digitizing parcels.Further to this I assisted coordination of counterpart staff in data capture and daily project duties including reporting under guidance of the Team Lead.

London, United Kingdom

As part of Defra secondment, my responsibilities were to promote SPIRE within Defra by widening awareness, access and use of the SPIRE services and to contribute to the governments overall GI and EO strategy. To ensure that SPIRE programme gathers momentum from within Defra by facilitating buy in from end users and ensure services delivered by IBM and Infoterra are fit for purpose. Ensure that SPIRE services are developed in a way that adds value and are responsive and specific to client (Defra) requirements. The Defra secondment also includes providing the necessary support needed to improve working relationships between Defra, IBM and Infoterra. Develop SPIRE service manager role for mutual benefit, identifying key areas for Infoterra to improve the value of the service it provides to IBM/Defra. Make recommendations to Defra on ongoing service manager role and how these may be resourced.

United Kingdom

I managed the data capture of a geometric network of canals and rivers for British Waterways, ensuring that the specification and technical methodology met client expectations. This included designing and implementing the procedures and best practice for undertaking said task, managing a team of digitisers, providing technical assistance as well as to create and document work instructions and to generate, document and perform suitable QA routines for the network feature dataset.

London, United Kingdom

I joined this project to provide Noise mapping input products specifically for Rail Noise. This comprised capturing all rail and metro sources within agglomerations and in other sections of rail that exceeded thresholds across the country. My main responsibilities were to provide technical support and solutions enabling the resolution of technical queries and other difficulties within the project. I also provided technical expertise and guidance to effectively manage an in-house team as well as contractors, ensuring the successful and prompt delivery of products to the client. Other responsibilities also included data production and processing, QA of data and dispatches, assisting with project documentation, writing work instructions and reporting to the client.

Exeter, United Kingdom

I was asked to rejoin the project to manage a digitising and quality assurance team on-site for the client. As the key representative for my company I needed to ensure that standards and quality were met to targets. My responsibilities included managing a team of 20 digitisers and QA, providing training and guidance, liaising with the client and providing advice on best practice, report writing and presentations. This required a high level of organisation and understanding of all principals and concepts used in order to maintain optimum and consistent data capture.

Selous Game Reserve, Tanzania

I contributed to scientific research for many community based projects and ecological surveys conducted on behalf of the Tanzanian and British governments, as well as other established aid organisations. Tasks included identifying and tracking animal spores, conducting field sampling techniques and gathering information on remote regions through liaising with local communities.

Bsc, Biogeographical Studies

Activities and Societies: Programme Representative for Life Sciences, Member of the London's Royal Entomological Society First Class.

A'Levels: Geography B; B, Sociology; Theatre Studies