As Team Leader, my job is to oversee and manage work of development team consisting of ~15 developers. It's on my head to ensure that programmers have similar workload, I route coding requests to people based on experience, current workload and many other variables. I'm also overseeing support activities, by prioritizing client tasks, managing on-call schedules and off-hours activities.My responsibilities are:• Overall team activities management (work… Show more As Team Leader, my job is to oversee and manage work of development team consisting of ~15 developers. It's on my head to ensure that programmers have similar workload, I route coding requests to people based on experience, current workload and many other variables. I'm also overseeing support activities, by prioritizing client tasks, managing on-call schedules and off-hours activities.My responsibilities are:• Overall team activities management (work assignment/prioritization/delegation),• Defects review from procedural point of view,• Internal trainings management (schedule, know-how sharing between team members),• Work schedule management (2'nd shifts, hypercare schedules, off-hours activities),• Mentoring for new employees,• Limited development activities related to XSLT transformations and Shell scripts,• Providing assistance for other teams, by either direct help, or resources assignment. Show less

Goal of the team was to ensure that quality of product and documentation of incidents is at highest possible level. Due to nature of government regulated market of medical devices, requirements concerning product quality are high, and documentation of every incident needs to complete, especially in cases when patient care was affected. I was part of the team which established process and procedures which drives Engineering Quality Control team in the company. My responsibilities… Show more Goal of the team was to ensure that quality of product and documentation of incidents is at highest possible level. Due to nature of government regulated market of medical devices, requirements concerning product quality are high, and documentation of every incident needs to complete, especially in cases when patient care was affected. I was part of the team which established process and procedures which drives Engineering Quality Control team in the company. My responsibilities were:• Software issues review, both ongoing and retrospective, mostly for critical and Risk-To-Health incidents,• Ensuring that documentation of incidents is complete and in accordance with established procedures, • Review and enhancement of procedures regulating software production process in the company,• Review and enhancement of internal tools used to document software changes. Show less

Interfaces Development team, was responsible for production of software providing integration layer for standalone modules of Laboratory Information System, and communication interfaces for Hospital Information Systems and other outside systems like Reference Lab's, effectively linking company produced software with outside world. Interfaces were working in service-oriented architecture, utilizing Enterprise Service Bus and message-oriented middleware. My responsibilities… Show more Interfaces Development team, was responsible for production of software providing integration layer for standalone modules of Laboratory Information System, and communication interfaces for Hospital Information Systems and other outside systems like Reference Lab's, effectively linking company produced software with outside world. Interfaces were working in service-oriented architecture, utilizing Enterprise Service Bus and message-oriented middleware. My responsibilities were:• Development of software interfaces utilizing Enterprise Service Bus and message-oriented middleware,• Development of XSLT transformations,• Development of scripts in Unix Shell,• Search the root cause of incidents and provide valid alternative solutions,• Analysis of functional requirements,• Providing assistance for testing team,• Providing assistance to Client.During my time in the team, I was twice delegated to SCC Soft Computer (Clearwater, Florida), providing on-site support during go-live events for SCC's clients. Show less

Providing technical support of the General Clinical Laboratory Information System, which includes:• Troubleshooting of problems connected with company developed software,• Search the root cause of incidents and provide valid alternative solutions,• Analysis of functional requirements,• Providing assistance for testing team,• Providing assistance to Client,• Setup and validation of QA and client environments,• Providing 1st level support on 24/7… Show more Providing technical support of the General Clinical Laboratory Information System, which includes:• Troubleshooting of problems connected with company developed software,• Search the root cause of incidents and provide valid alternative solutions,• Analysis of functional requirements,• Providing assistance for testing team,• Providing assistance to Client,• Setup and validation of QA and client environments,• Providing 1st level support on 24/7 schedule,• Hotfixes preparation,• Support work automation by development of various internal applications and scripts.During my time in the team, I was delegated to SCC Soft Computer (Clearwater, Florida) for three months, providing on-site support for the product. Show less

I was working on technical support line, which provided direct support to end client of ADSL service. I was responsible for identification and troubleshooting of all sorts of problems client's had. It was my duty to recognize if problem was on service provider's end, or if it was on client's side.• Direct client support,• Troubleshooting of technical issues related to ADSL network,• Troubleshooting of technical issues on customer side,• English-speaking customer service.