Shannon Strong Email & Phone Number

Minneapolis, Mn, Us

Minnetonka, Minnesota, United States

Through Accra’s FM Services I manage the long-term care needs or disabilities of children under the Consumer Directed Community Supports (CDCS) program. I'm directly employed as a support worker which allows me to provide the services needed for them to continue living in the community.Caregivers are professionals who assist individuals in their area of assessed needs. These areas could include “activities of daily living” such as dressing, grooming, eating, bathing, transfers… Show more Through Accra’s FM Services I manage the long-term care needs or disabilities of children under the Consumer Directed Community Supports (CDCS) program. I'm directly employed as a support worker which allows me to provide the services needed for them to continue living in the community.Caregivers are professionals who assist individuals in their area of assessed needs. These areas could include “activities of daily living” such as dressing, grooming, eating, bathing, transfers, mobility, positioning, and toileting, as well as light housekeeping and meal preparation and other health-related tasks. Show less

Minneapolis, Minnesota, United States

As a TAM I acted as a technical resource and escalation point for customer inquiries. TAMs assess the nature of product or service issues andensure basic to complex support problems for larger customers and multiple products are resolved and communicated appropriately. Occasionally we go on-site to assist customers with complex issues or issues that require SPS show additional investment in the client account, building trust in SPS' role as industry leading expert. I provide technical and… Show more As a TAM I acted as a technical resource and escalation point for customer inquiries. TAMs assess the nature of product or service issues andensure basic to complex support problems for larger customers and multiple products are resolved and communicated appropriately. Occasionally we go on-site to assist customers with complex issues or issues that require SPS show additional investment in the client account, building trust in SPS' role as industry leading expert. I provide technical and best business practice guidance to ensure clients' requirements are addressed in a manner that results in customer retention, growth and success. I act as an internal advocate for accounts and manage the tracking and review of ongoing support instances and requests. We facilitate customer business reviews, presenting technical content and addressing technical issues. Improve the customer experience by providing trend analysis and case review. Maintain log of issues for product development. Show less

Minnetonka, Minnesota, United States

As an Enterprise Technical Account Manager in Tax and Regulatory Reporting Software, I work with our highest profile clients to ensure products are functioning at their best. There are many internal and external cross-functional partners that I manage projects with to customize the end user experience. I'm privileged to participate in all aspects of our product cycle from development releases to peak reporting season to process improvement and implementation. Working collaboratively with… Show more As an Enterprise Technical Account Manager in Tax and Regulatory Reporting Software, I work with our highest profile clients to ensure products are functioning at their best. There are many internal and external cross-functional partners that I manage projects with to customize the end user experience. I'm privileged to participate in all aspects of our product cycle from development releases to peak reporting season to process improvement and implementation. Working collaboratively with clients to deliver on projects enables me to foster strong business relationships. I enjoy the technical and relational aspects of this role. Show less

Minnetonka, Mn

As a Software Support Analyst I provide technical support on regular production issues and processes. I enjoy resolving product and service concerns by putting my product knowledge to the test. In this role I currently support 6 seperate software products and 3 different lines of business under the umbrella of Tax and Regulatory Reporting. I've developed relationships internally and externally that lend themselves to strong collaborations.

Coon Rapids, Mn

As the Director of Operations for the Freedom Home Team, I provided all things related to the day-to-day inner workings of the company. I was the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. I relished the opportunity to build, implement, and manage multiple systems. I was often seen throughout the organization as the go to person.

Coon Rapids, Mn

As Director of Agent Services, I have a passion to assist and serve our associate partners. I understand that to retain top talent, a brokerage must tend to its associates’ needs at a level that exceeds industry expectations.I strive to build strong relationships with our agent and vendor partners while demonstrating enthusiam for their individual real estate businesses. I work to exhibit the KW belief system in my dealings with others. I embrace succeeding through others… Show more As Director of Agent Services, I have a passion to assist and serve our associate partners. I understand that to retain top talent, a brokerage must tend to its associates’ needs at a level that exceeds industry expectations.I strive to build strong relationships with our agent and vendor partners while demonstrating enthusiam for their individual real estate businesses. I work to exhibit the KW belief system in my dealings with others. I embrace succeeding through others, providing outstanding customer service, and bottom-up leadership. I view learning as the foundation of my action plan.I have a strong desire to assist others in bettering themselves through training and the Keller Williams culture atmosphere. Show less

St. Paul, Mn

At Ditech Financial, I worked with Government Sponsored Entity Claims in The Advance Solutions Department. As experts in their field, Claim Specialists mitigate over $600M in company expenditures from the acquisition and maintenance of REO loans each year. As the lead FNMA Reconciliation Specialist, I processed all incoming funds for the department and worked closely with our Treasury Department to balance corporate ledgers in accordance with standard accounting practices.I was… Show more At Ditech Financial, I worked with Government Sponsored Entity Claims in The Advance Solutions Department. As experts in their field, Claim Specialists mitigate over $600M in company expenditures from the acquisition and maintenance of REO loans each year. As the lead FNMA Reconciliation Specialist, I processed all incoming funds for the department and worked closely with our Treasury Department to balance corporate ledgers in accordance with standard accounting practices.I was also involved in a variety of business development projects, catalyzing change and taking tremendous pride in the growth of the company. I contributed to a process improvement team, consulted on software implementation and training.Applications: Microsoft Office Suite, GSE-Software, LoanSphere, SQL, GTA, SAP & MSP Show less

Edina Realty Title - Maple Grove, Mn

Edina Realty Title, the largest full service title company in the Midwest, is where I first became interested in real estate finance. Inside our high energy and top producing closing office, I provided executive level support by ensuring full transaction details were managed to completion for my closer's. Networking with people across all business lines and displaying empathy for their position of involvement helped me to succeed in my role. Here I learned the value of quick response… Show more Edina Realty Title, the largest full service title company in the Midwest, is where I first became interested in real estate finance. Inside our high energy and top producing closing office, I provided executive level support by ensuring full transaction details were managed to completion for my closer's. Networking with people across all business lines and displaying empathy for their position of involvement helped me to succeed in my role. Here I learned the value of quick response times and how to provide service with integrity. Often times bringing work home to ensure that every thing was completed by the closing date.*Continuing Education: Minnesota Real Estate LicenseApplications: Softpro, Citrix, Outlook & Internet Explorer Show less

Edina, Mn

The CSC Team was my first desk job, where I processed all incoming purchase agreements into electronic format. CSC is the originating department for all closing files scheduled for completion in the tri-state region. In this role I was able to streamline the processes to exceed filing goals on a consistent basis. After 3 short months I was offered a position of greater responsibility at the Maple Grove Closing Office.Applications: Adobe, HomeDocs© & Softpro

Greater Minneapolis-St. Paul Area

Department Lead was an especially rewarding position because I had such a diverse array of responsibilities and freedom to make creative decisions to meet sales quotas. My most cherished business relations were acquired here while I initiated sales contact with the public, provided personalized service to each costumer, trained, supervised and developed each of my three staff members. Many of these relationships I continue to maintain today. My analytical and organizational tendencies… Show more Department Lead was an especially rewarding position because I had such a diverse array of responsibilities and freedom to make creative decisions to meet sales quotas. My most cherished business relations were acquired here while I initiated sales contact with the public, provided personalized service to each costumer, trained, supervised and developed each of my three staff members. Many of these relationships I continue to maintain today. My analytical and organizational tendencies lent themselves to maintaining a 2,000+ product inventory while completing seasonal merchandising projects by set deadlines.Applications: Storenet & AS400 Show less

Greater Minneapolis-St. Paul Area

After graduating high school I had the opportunity to train to be a pharmacy technician. I served as a fill-in tech when someone called in, or during rushes. I helped by filling prescriptions, ordering supplies, billing insurance and providing outstanding customer service in accordance with strict HIPAA Privacy Policy Regulations.*Continuing Education: Certified Pharmacy TechnicianApplications: Intercom Plus

New Hope, Mn

When scheduled "floor" shifts, I was back up to all the other staff. I covered breaks, mopped, stocked shelves, cleaned toilets and emptied trash cans. It sounds like an awful job, but I loved it. I loved working floor because you were free to structure your own time. My Walgreen's store had a great team atmosphere, where we all took pride in our store. Emptying the trash isn't so bad, when you love your workplace like it's your own home. I used to say "working hard was how to be one of the… Show more When scheduled "floor" shifts, I was back up to all the other staff. I covered breaks, mopped, stocked shelves, cleaned toilets and emptied trash cans. It sounds like an awful job, but I loved it. I loved working floor because you were free to structure your own time. My Walgreen's store had a great team atmosphere, where we all took pride in our store. Emptying the trash isn't so bad, when you love your workplace like it's your own home. I used to say "working hard was how to be one of the cool kids", because that was what it seemed like. We called one another "UP" to be at our best. Show less

New Hope, Mn

In my sophomore year of high school I interviewed for my first permanent position as cashier. They asked me during the interview "Why do you want to work for Walgreen's?" I explained my rational was that any company that's open 365 days a year demonstrates an impressive commitment to it's customers, and that is something I wanted to be a part of.

Cybersecurity

Business, Management, Marketing, And Related Support Services

-Intro to Business & American Econ (BUS1100) -Intro to Marketing (BUS1200) -Management Communications (BUS1210) -Business Computer Systems.

Business Administration And Management, Generals

Activities and Societies: Japanese Language & International Culture -Senior Year PSEO Student -Studied the Minnesota Transfer Curriculum