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At Cuesta, we believe in the power of technology to create sustained, differentiated advantage. Our firm helps organizational leaders understand and use emerging digital solutions to drive value across their business. Technology has become an accelerating source of competitive divergence – Cuesta helps companies capitalize on this opportunity with a pragmatic, hands-on approach. Our team has scaled and operated companies across several industries, launching technology solutions focused… Show more At Cuesta, we believe in the power of technology to create sustained, differentiated advantage. Our firm helps organizational leaders understand and use emerging digital solutions to drive value across their business. Technology has become an accelerating source of competitive divergence – Cuesta helps companies capitalize on this opportunity with a pragmatic, hands-on approach. Our team has scaled and operated companies across several industries, launching technology solutions focused on delivering business value. We believe the truth is in the details and projects are successful when the work is done the right way. At Cuesta, we are building the firm where we always wanted to work. We challenge convention, work efficiently, and seek ongoing personal growth. Our team supports each other and laughs together. We value diversity, creativity, humility, and perseverance. Show less

Retail management consulting partner and big box retail sector lead. Led the retail consulting team through recruitment, apprenticeship, and establishment of a positive community culture. Established and executed sales strategy such as identifying priority accounts, establishing sales teams, and setting targets. Developed relationships with retail executives and alliance partners, to originate new accounts and expand existing accounts. Collaborated with colleagues to prioritize and execute… Show more Retail management consulting partner and big box retail sector lead. Led the retail consulting team through recruitment, apprenticeship, and establishment of a positive community culture. Established and executed sales strategy such as identifying priority accounts, establishing sales teams, and setting targets. Developed relationships with retail executives and alliance partners, to originate new accounts and expand existing accounts. Collaborated with colleagues to prioritize and execute go-to-market plans, and developed product offerings to aid in the sale and execution of consulting projects. Researched, developed and published content on relevant topics. Created publicity for Kearney’s brand by being interviewed and quoted on retail topics across a variety of media outlets such as NYT, Bloomberg, Associated Press, Chicago Tribune, and Retail Dive.Led teams’ delivery of strategic consulting projects for a variety of grocery, big box, specialty and fashion retailers. Select examples include: ~Designed a single platform strategy and digital operating model to serve multiple lines of business (e.g., grocery, discount, apparel, beauty) for a Canadian retailer to maximize customer relevance, dramatically improve efficiency across process and technology investments, and improve profitability.~Led effort to create a baseline and detailed plan to reduce a global retailer’s SG&A spend by $150M (~30%) annually within a 3-year period enabling them to be in line with comparable benchmarks and boost their business performance.~Developed baseline, strategy recommendation, and roadmap to consolidate and optimize contact center operations (i.e., technology, vendor, location) for a holding company with six+ retail brands resulting in significant cost savings without deterioration of customer experience.~Led commercial due diligence for a venture capital firm leading to the successful acquisition of an e-bike manufacturer and retailer. Show less

Oversaw North American retail, consumer products, restaurant and hospitality consulting practice including sales, project delivery, product development, and team leadership. Effectively led the practice including increased practice revenue by 5,000%, achieved 525% of personal sales target, improved margin by 66%, and increased deal size by 95%, all while maintaining impeccable client satisfaction. Elevated Capgemini’s consulting brand by developing a best-in-class management consulting team… Show more Oversaw North American retail, consumer products, restaurant and hospitality consulting practice including sales, project delivery, product development, and team leadership. Effectively led the practice including increased practice revenue by 5,000%, achieved 525% of personal sales target, improved margin by 66%, and increased deal size by 95%, all while maintaining impeccable client satisfaction. Elevated Capgemini’s consulting brand by developing a best-in-class management consulting team, building relevant product offerings, developing thought leadership in partnership with MIT, managing client relationships, driving business development, and creating publicity. Led business transformation, digital transformation, customer experience strategy and business optimization projects with a team of ~50 business consultants for a variety of retail and consumer-facing companies. Select examples include:~Led a holistic multi-year digital and customer experience transformation program for a regional super center retailer resulting in a $1.5B+ line of business. The project spanned e-commerce, omnichannel operations, marketing, and customer service and set the foundation for personalized experiences across every customer touchpoint, omnichannel commerce with flexible fulfillment options, and efficient operations. ~Implemented an agile operating model (Scaled Agile Framework) across technology and marketing organizations for a start-up cruise line enabling increased visibility, accountability, and improved prioritization leading to the on-time launch of their first cruise ship. Show less

Led a team of ~100 global consultants and built from scratch a ~$40M annual global digital consulting practice that influenced ~$400M in downstream revenue for retail, travel and hospitality, restaurants, consumer goods, manufacturing, and energy & utilities clients. Established Cognizant as a tier one consulting firm by building client trust and earning support of industry analysts through development of a best-in-class consulting team, relevant service offerings and compelling thought… Show more Led a team of ~100 global consultants and built from scratch a ~$40M annual global digital consulting practice that influenced ~$400M in downstream revenue for retail, travel and hospitality, restaurants, consumer goods, manufacturing, and energy & utilities clients. Established Cognizant as a tier one consulting firm by building client trust and earning support of industry analysts through development of a best-in-class consulting team, relevant service offerings and compelling thought leadership. Exceeded performance targets every year including top line revenue, profit margin, team utilization, campus recruiting, team diversity, client satisfaction, and new client sales.Delivered digital strategy and transformation consulting engagements for a variety of Fortune 500 clients. Select examples include: ~Acted as the interim chief digital officer for a regional, private equity-owned general merchandise retailer. Developed the business plan; designed org structure, job descriptions and recruitment plan; identified priority capabilities for investment; and, established KPIs, reporting and communication cadence. Delivered material business value within 6 months such as 38% increase in top line revenue. ~Designed customer centricity strategies for multiple companies (e.g., furniture, beauty, grocery) including customer journey and personas, culture, data & technology capabilities, and personalized marketing and service offers. ~Created market expansion solution for a multi-banner luxury department store. ~Conducted global consumer research (e.g. intercepts, focus groups, surveys, etc.) for a multi-brand fashion company.~For several companies, designed a cohesive digital commerce strategy spanning website, mobile, social, contact center, and stores.~For several retailers improved Website merchandising through product information and digital asset management, streamlined taxonomy, optimized web & mobile, marketplace strategies, and promotion planning. Show less

Led team to develop deep domain knowledge and create and refine strategic technology roadmaps for Target.com. Acted as a liaison between business and technology teams to prioritize resources and deliver technology solutions. Improved the performance of the Target.com Website by understanding key business drivers and delivering the highest impact technology solutions, ensuring alignment of Target.com IT strategies with business goals and objectives. Managed Target.com's relationship with… Show more Led team to develop deep domain knowledge and create and refine strategic technology roadmaps for Target.com. Acted as a liaison between business and technology teams to prioritize resources and deliver technology solutions. Improved the performance of the Target.com Website by understanding key business drivers and delivering the highest impact technology solutions, ensuring alignment of Target.com IT strategies with business goals and objectives. Managed Target.com's relationship with Amazon.com (Note: Amazon provided the technology platform and business advisory services for Target.com). Show less

Established an offshore captive center in Bangalore (Bengaluru), India with more than 1,000 team members providing business services across 56 business functions such as merchandise price and promotion, Target.com item management, advanced analytics, supply chain planning, legal discovery, and property design. Led strategic planning for Target's offshore operations including developed perspectives on the global marketplace, strategies to best leverage Target’s India-based alliance partnership… Show more Established an offshore captive center in Bangalore (Bengaluru), India with more than 1,000 team members providing business services across 56 business functions such as merchandise price and promotion, Target.com item management, advanced analytics, supply chain planning, legal discovery, and property design. Led strategic planning for Target's offshore operations including developed perspectives on the global marketplace, strategies to best leverage Target’s India-based alliance partnership, and talent based in India aligned with Target’s business needs. Integrated the captive center operations into the fabric of the corporate culture, support structures and governance processes, bridged cultural and capability gaps, and led change management efforts. Managed engagement with Target's CEO and other senior stakeholders including realizing the vision for the captive center, formally reporting out on progress, and planning and executing large-scale international executive events. Show less

Led team charged with program and product management for Target Financial Services. Launched payment products such as the Target Visa smart card and Target Check Card. Designed, tested and refined loyalty programs such as Take Charge of Education, Pharmacy Rewards, Target Visa Smart Rewards, travel benefits, and Target Rewards. Implemented supporting capabilities such as GiftCard fulfillment, credit card monthly billing, Website for new account acquisition and online account management, guest… Show more Led team charged with program and product management for Target Financial Services. Launched payment products such as the Target Visa smart card and Target Check Card. Designed, tested and refined loyalty programs such as Take Charge of Education, Pharmacy Rewards, Target Visa Smart Rewards, travel benefits, and Target Rewards. Implemented supporting capabilities such as GiftCard fulfillment, credit card monthly billing, Website for new account acquisition and online account management, guest database for marketing personalization, and cyber security. Show less

~3 years contact center leader, ~2 years product manager, ~1 year corporate trainer, ~4 years retail store sales