Skye Jansen Email & Phone Number

Employed to support and manage a programme of art exhibitions and auctions aboard international cruise ships; reporting directly to the Principle Auctioneer and Art Director.𝐓𝐞𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:◾ Managing a multicultural team of 6 FTE direct reports comprising Gallery Directors, Art Stewards, and Art Associates; 360 management including monitoring Key Performance Indicators (KPIs), staff rotas, delegation of duties, performance management, ongoing training, coaching, and mentorship◾ Oversight of 10 support personnel, acting as art transporters; ensuring artwork is moved and displayed safely and correctly

◾ Spearheading the development and implementation of a comprehensive marketing strategy, demonstrating full ownership and accountability; supported the programme’s growth through impactful art enrichment lectures, curating gallery exhibitions, and organising exclusive collecting events◾ Preparing and executing the programme schedule with meticulous attention to detail; coordinating event timings, securing venues, selecting and ordering all catering requirements, overseeing the preparation and distribution of marketing material, and allocating staff duties ◾ Initiating and implementing comprehensive logistical planning, liaising with the in-house team to ensure all artwork loaded and secured in preparation for events◾ Demonstrating strong financial acumen through the efficient management of programme budgets and expense tracking; consistently driving cost effectiveness in all aspects of event planning◾ Working collaboratively with the in-house marketing team to prepare impactful material for each event; further driving promotional activities to increase visibility, attendance, and overall sales◾ Confidently hosting art enrichment lectures and standing in for the auctioneer as required; demonstrating the ability to deliver an engaging client experience within a high pressure environment◾ Managing a streamlined financial transaction process, charging through the ship's in-house systems or processing credit card payments with a focus on authorisation◾ Maintaining financial accuracy by performing weekly balancing of accounts, ensuring precision and accountability

◾ Administered 15 key client accounts within the education and pharmaceutical industries, ranging from 1,000 – 8,000 employees per client; overseeing the reconciliation of company pension, provident, and risk payments whilst driving seamless operational processes – administered c. £2M per month◾ Acting as the primary contact for all client and intermediary interactions; responding to queries whilst maintaining accurate records, ensuring compliance with industry regulations, and adhering to General Data Protection Regulations (GDPR)◾ Managed and executed timely disbursement of member pension and provident funds, ensuring effective communication with clients and stakeholders; entrusted to authorise large sums of money on payment systems◾ Updated and processed client and broker requests accurately within strict turnaround times, contributing to seamless operations and client satisfaction

Initially employed by an international pension fund administrator as a Service Specialist, promoted to Fund Administration Specialist in April 2019. 𝐓𝐞𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 | 𝐀𝐜𝐭𝐢𝐧𝐠 𝐌𝐚𝐧𝐚𝐠𝐞𝐫:◾ Managed 25 FTE direct reports comprising Service Specialists/Consultants within a high volume call centre environment including setting and monitoring KPIs, the allocation of workload, performance management, ongoing training, coaching, and mentorship◾ Championed the KPI programme to ensure that individual and team targets consistently met or exceeded; cultivating a culture of accountability◾ Oversaw the complaints management process, ensuring complex and sensitive issues dealt with in a timely and appropriate manner; demonstrating strong interpersonal and problem solving skills whilst driving effective solutions

Employed to provide advanced reception and administration support to 1 General Practitioner (GP) and 25 Nurses/Sisters, providing medical care and treatment to patients for a wide range of health issues.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:◾ Managed all aspects of the day-to-day reception and administration duties: answering the phone, responding to enquiries via email, scheduling appointments, rescheduling/confirming appointments as required◾ Consistently provided a positive patient experience; greeting patients in a warm and friendly manner, verifying their personal information, and ensuring paperwork completed and up to date◾ Further confirming the patient's medical aid coverage, checking for any pre-authorisation requirements, and updating the system with relevant details◾ Efficiently scheduling specialist appointments and referring patients to registered nurses, ensuring seamless healthcare coordination◾ Proficiently collecting and documenting comprehensive medical history, surgical history, and medication details to ensure accurate and up-to-date patient information◾ Managed petty cash and actively addressed outstanding accounts, demonstrating financial integrity and organisational efficiency◾ Adept at handling sensitive patient information with the utmost confidentiality, whilst adhering to GDPR

Bachelor Of Accounting Science

Bachelor Of Commerce In Business Management