• Providing an excellent customer service experience through compassionate and clear communication ensuring efficiency, fairness and accessibility to all claimants.• Complete intake writing, issue fact finding and determinations with accuracy while following department policy, procedure and state law.• Review appeal requests for possible redeterminations according to law and policy or forward to the office of administrative hearings. • Special Projects: Employee Engagement Advisory Team, New Hire Orientation Buddy program, Reasonable Accommodations Team

• Built and maintained a small profitable massage business.• Built a committed base of clientele through networking, doctor referral relationships, social media and website design.• 85% of weekly clientele are repeat customers and maintain a retention rate of 80% of new customers.• Implemented business operations and software solutions for small business including scheduling, billing, appointment reminder/referral programs, chart notes and accounting.

• Consult with customers to determine objectives and requirements for events, such as company holiday parties, team building and performance arts events.• Coordinate services for events, such as venue, facilities, performance artists, catering, signage, displays, special needs requirements, availability of audio-visual equipment and event security.• Review event bills for accuracy and approve payment.• Confer with staff at a chosen event site to coordinate details.• Direct and coordinate activities of businesses concerned with the private events production, pricing, contracts and sales.• Assisted with the design and operations of a highly desired events venue and active circus arts school from a historic foundry building.

• Advise local governing body on preparation and revision of the community's comprehensive plan and local land use regulation.• Review of development proposals, such as site plans and subdivisions in both closed and open public hearing settings.

• Built and maintained a non-profit Homeowners Association (27 homeowners) from the ground up. • Promoted HOA through a campaign with city official support to obtain 66% support for HOA creation.• Created HOA board of directors, directed all meetings, created project plans and community work events, direct liaison for all vendors, managed a landscape/neighborhood sign special assessment from concept/design through construction and maintenance .