As the Customer Service Lead for TTC, I played a pivotal role in ensuring exceptional customer satisfaction and operational efficiency within the customer service department• I was responsible for overseeing a team of customer service representatives, managing day-to-day operations, and implementing strategies to enhance the customer experience.• Collaborated across departments to resolve customer-related issues.• Enhanced customer satisfaction with fast, knowledgeable service.• Managed customer calls efficiently in fast-paced call center environment.

Ensured strict adherence to HIPAA regulations in all aspects of patient care• Advocated for patients' rights and facilitated communication between patients and healthcare providers• Educated patients on various health topics to empower them to make informed decisions about their care• Scheduled appointments efficiently to optimize patient flow and minimize wait times• Managed medical records in a confidential and organized manner to maintain patient privacy• Verified insurance coverage to ensure seamless billing processes and prevent financial barriers to care.

Supported team members by sharing product knowledge, assisting with customer inquiries, and providing backup during peak times.• Attended regular training sessions to stay up-to-date on new products, features, and company policies.• Processed sales transactions accurately and efficiently using point-of-sale systems.• Utilized available resources to answer complex technical questions or escalate issues.• Helped customers set up and personalize their new devices, including transferring data from old devices.