Skylar Ficklin Email & Phone Number

Orlando, Florida Area

Acting program manager for Volkswagen Academy's Sales Training Programming. Successful full project completion of Nissan Heritage 2013 and 2014 with GMR Marketing and Volkswagen Academy's 2019 Jetta GLI In-Dealer Training, 2019 Arteon In-Dealer Training, 2018 Tiguan In-Dealer Training,Quarterly In-Dealer Training, The 2016 Passat In-Dealer Training, The new 2015 Touareg In-Dealership Training for Volkswagen of North America, 2015 Product Training for Volkswagen of North America and High-Intensity Infotainment In-Dealer Training for Volkswagen of North America. Project Coordinator for Car-net Training for the Volkswagen Academy. Former Project Coordinator for the Porsche Business Excellence Program with Porsche of North America. Integration and provisioning of management oversight for all curriculum, training, budgets, and administration, including:• Partner with Senior Leadership to coordinate all aspects of project and guarantee maximum results.• Manage the administrative team in relation to project logistics.• Maintain an Issues Database to track project related issues, creating resolutions.• Develop and maintain client / vendor relationships.• Coordinate full program schedule for implementation phases of the VEST Program.• Coordinate and assign tasks in relation to logistics, curriculum, and administration.• Executed training events for VEST such as T3 Trainer Meetings with Volkswagen.• Develop cost estimated workings for all project costs• Maintain a visual management system such as full view charts and schedules to track project deadlines and VEST locations.• Provide secondary approval and review of End Of Month billing for self billing invoices. • Created and monitored priority call list to meet low enrollment needs of programs.• Developed and created follow-up action plan for Porsche Business Consultants• Monitored and assisted follow-up initiative of Porsche Business Consultants

Charlotte, North Carolina Area

Processing daily distribution requests for hardship withdrawals for various retirement plans. Worked within a team structure to insure accuracy and fast resolutions to complex issues. Also obtaining further education in employee benefits to become a Certified Retirement Specialist Professional.•Ensuring retirement plan distributions meet/exceed service standards.•Personal dealings with both clients and client employees to make necessary changes to requests and/or plan documents.•Display leadership skills by assisting all areas of the Retirement Services team with regards to distributions.•Ensure IRS guidelines and individual plan rules are followed through the processing of each request thus minimizing trust losses.•Effectively controlled disorder within Lowes's NIGO (Not in good order), resulting in the restoration of processing standards.

Charlotte, North Carolina Area

Provided 1 on 1 coaching, feedback, and leadership to 10-25 newly hired Business phone bankers. Identified needs for process improvement through peer-to-peer coaching and structured classroom facilitation training. Analyzed and resolved complex issues escalated to Banker Coaches by offering de-escalation solutions. Engaged team members by creating inclusive and fun learning environment.•Received and placed telephone calls which are routine to complex in nature, which included research and follow-up or escalation. •Handled escalated and unresolved calls from newly hired bankers. •Provided direction and guidance to newly hired bankers through coaching and structured on the job training. Served as SME while assisting new hires during the new hire training period. Provided some facilitation within classroom and during structured on the job training. •Performed related duties as assigned or requested, while maintaining performance level five out of five.

Charlotte, North Carolina Area

Handled day to day operations which included screening an average of 25 online applicants, conducted initial interviews, and scheduled follow up interviews.•Maintained and updated store website with new promotions as well as job opportunities. •Organized and developed store community service projects and donations to local charities and causes.•Processed all new employee and transfer employee paperwork and filing. •Facilitated new employee orientation and all initial training, as well as training updates.•Built, developed and maintained store Affirmative Action plan and Equal Opportunity Employer plan.•Assistant to store General Manager for all administrative needs.