Skylar Chua Email & Phone Number

Auckland, New Zealand

Admin Manager, Westfield NewmarketFeb 2024 – Present- Manage a portfolio of over 250 tenants, achieving a 49% reduction in outstanding debts in 8 months through strategic payment plans and abatements.- Deliver strategic insights in debt analysis, asset management, and lease renewals to support Centre Manager, Retail Managers, Finance, and Leasing teams.- Collaborate with Australia’s Commercial Retail Manager and solicitors for escalations and legal matters.- Oversee tenant onboarding/offboarding and team training to enhance partner experiences and ensure business continuity.- Develop and implement revenue assurance training for Admin Managers and Assistants.- Manage one Admin Assistant.Admin Manager, Westfield St Lukes (June 2022 - Jan 2024)- Undertake daily rent receipting, trial balance updates, and account reconciliations.- Support Leasing, Retail Managers, and Centre Manager in resolving retailer issues with strategic commercial decisions.- Analyze debt reports, address complex collection cases, and manage high-risk retailers.- Negotiate rental agreements, payment plans, and rental assistance in line with Leasing strategy.- Develop strategies to optimize arrears management and promotional allowances in a seismic impacted centre.- Leverage strong finance and operations knowledge to support commercial goals and maintain robust retail partnerships.

Auckland, New Zealand

• Assist in managing operational and administrative functions to ensure the clinic runs smoothly• Acting as a point of communication between internal and external stakeholders while assisting the marketing team with resolving customer concerns and elevating customers' on-site and online experience.• Communicate technical information about treatments and products available at TFP • Manage register duties, including restocking products and offering makeup service• Facilitate communication between Chinese-speaking patients and clinician• Streamline translation and posting processes to ensure medical documents, website localisation and WeChat blogposts are updated • Implement a continuous improvement culture and instil best practices across all aspects of the health and safety function at The Face Place

Auckland, New Zealand

• Maintain expert knowledge in The University of Auckland operations, offerings, and services to ensure accurate information is provided to both internal and external customers.• Accurately answer student and general public queries via both email and phone, ensuring that all answers meet the quality requirement.• Efficiently using CRM softwares such as Oracle Service Cloud and CISCO Finesse.• Accurately record statistics on each customer query and produce a report for the team leader at the end of the day.• Ensure daily KPI is maintained daily.• Follow and apply processes and policies that support enhanced performance.• Promote initiatives that assist The University of Auckland achieve its vision and mission.

Auckland, New Zealand

• Assisted with raising funds and generate awareness for various student support funds and scholarships at the University of Auckland• Conducted local and international outbound phone calls to reconnect with alumni and update their information• Obtained funds through telephone solicitation and processed gifts and pledges online • Recorded all contributions received and sent personal thank you card to alumni• Conducted calls to solve failed money transactions • Recorded a fundraising thank you video for alumni

Bachelor Of Arts - Ba, Communications And Teaching English As A Second Language(Tesol)

Bachelor Of Arts - Ba, Applied English

Activities and Societies: Completed second year, transferred to the University of Auckland, New Zealand.