Skylee Dove Email & Phone Number

Salt Lake City, Utah, United States

-Managed the catering & events program of Log Haven-Worked with prospective clients to book our location and up-selling them on premium food options or larger event spaces.-Coordinated with multiple vendors and services related to each clients event ensuring that event setup, schedule and breakdown occurs without any conflicts.-Negotiated client contracts and ensure all payments are made on time.-Increased bookings month over month since starting in April.

Park City, Utah, United States

-Addressed customer questions and concerns to develop interest and further engagement in the premier health and nutrition program.-Onboarded and managed legal contracts with new and prospective clients.-Created scripts for customer care call center so that customer concerns were handled consistently across all representatives.-Improved CSAT scores month over month and assisted in development of new representatives.-Position ended after 4 months due to layoffs.

Rexburg, Idaho, United States

-Managed schedules, performance and training for 20+ associates.-Oversaw inventory quality control, ordering and cooperated with local health inspection office to ensure the store passed all inspections and maintained high ratings.-Opened and closed store and ensured the team was always prepared for a successful shift.-Resolved customer complaints when issues were escalated and developed cashier team to deliver a higher level of customer care.

Rexburg, Idaho, United States

-Promoted to Shift Leader after 5 months

Idaho Falls, Idaho, United States

-Worked with Zoo management to develop a Cleanliness Protocol for the Zoo food storage and food prep areas.-Ensured that enclosures were cleaned and feed was stored and fed fully compliant with Official Association of Zoos and Aquariums Standards.-Oversaw the creation of Animal Management Plans to ensure that the zoo was providing the needs and requirements for each animal and enclosure.-Developed a curriculum to educate and inform Zoo guests on how to be involved and participate in conservation efforts.