Skypp Cabanas Email & Phone Number

Greater Los Angeles Area

Research & Development for Ticketing Departments within the company.Point person between ticketing and web vendors.Manage the coordination of all Prices, discounts, and facilities set up in the Tessitura ticketing software.Implementation of new procedures to include the use of Tessitura and the company website.Quality Assurance testing, coordination and implementation of the company website.Coordination of communication between all internal departments… Show more Research & Development for Ticketing Departments within the company.Point person between ticketing and web vendors.Manage the coordination of all Prices, discounts, and facilities set up in the Tessitura ticketing software.Implementation of new procedures to include the use of Tessitura and the company website.Quality Assurance testing, coordination and implementation of the company website.Coordination of communication between all internal departments within the company in relation to the ticketing and sales staff.Troubleshooting and solving technical issues in regards to the company website and Tessitura ticketing software.Coordination of special events.Analyzed data utilizing the T-Stats reporting tool.Supervise and manage Ticket Operations Coordinator and Ticket Operations Interns. Show less

Greater Los Angeles Area

Manage the coordination of all Prices, discounts, and facilities set up in the Tessitura ticketing software.Implementation of new procedures to include the use of Tessitura and the company website.Quality Assurance testing, coordination and implementation of the company website.Coordination of communication between all internal departments within the company in relation to the ticketing and sales staff.Troubleshooting and solving technical issues in regards to… Show more Manage the coordination of all Prices, discounts, and facilities set up in the Tessitura ticketing software.Implementation of new procedures to include the use of Tessitura and the company website.Quality Assurance testing, coordination and implementation of the company website.Coordination of communication between all internal departments within the company in relation to the ticketing and sales staff.Troubleshooting and solving technical issues in regards to the company website and Tessitura ticketing software.Coordination of special events.Analyzed data utilising the T-Stats reporting tool.Supervise and manage Ticket Operations Coordinator and Ticket Operations Interns. Show less

Performed as Interim Ticket Sales Director during hiring search for said position.Prices, discounts, and facilities set up in the Tessitura ticketing software.Implementation of new procedures to include the use of Tessitura and the company website.Quality Assurance testing, coordination and implementation of the company website.Coordination of communication between all internal departments within the company in relation to the ticketing and sales staff.Troubleshooting and… Show more Performed as Interim Ticket Sales Director during hiring search for said position.Prices, discounts, and facilities set up in the Tessitura ticketing software.Implementation of new procedures to include the use of Tessitura and the company website.Quality Assurance testing, coordination and implementation of the company website.Coordination of communication between all internal departments within the company in relation to the ticketing and sales staff.Troubleshooting and solving technical issues in regards to the company website and Tessitura ticketing software.Coordination of special events.Analysed data utilising the T-Stats reporting tool. Show less

Assist in the Set up of prices, discounts, and facilities in the Tessitura ticketing software.Assist in the quality assurance testing and implementation of the company's public website.Coordination of communication between all internal departments within the company in relation to the ticketing and sales staff.Troubleshooting and solving technical issues in regards to the company's website and Tessitura ticketing software.

In and outbound reservations for all three of the company's theatres utilising the Tessitura ticketing software.Research and data input of new contacts and leads.Troubleshooting all customer service issues that arose.

Los Angeles

Consultation work for various theatres and box offices around Southern California.Past clients include The Wallis (Beverly Hills, CA), Hollywood Bowl (Hollywood, CA)

Greater Los Angeles Area

Producer of Tiki Night: a Fundraiser for the National MS Society through the Bike MS Bay to Bay Tour. Booking of venue, performers, volunteers. Coordinated the sponsorship of food, drinks, and ticketing vendors. Coordinated logistics for entertainments, silent auctions, raffle prizes. Technical set up for financial transactions.

Greater Los Angeles Area

Assist in the coordination, training and management of volunteers for special events, office work and specialised positions. Performed general administrative duties.

Implemented, trained and consulted on ticketing industry software, software file structure and reportsDesigned enhancements and developed training documentation for newly developed industry software.

Managed daily operations of the Arts Tix booth servicing approximately 130 theatres and organisations including executing close outs, generating daily reports and resolving accounting issues.Created events and processed ticket sales utilising Ticketmaster Classic.Performed upkeep for and monitored the creation and design of the company website.Contributed to profitability of sales with creative ideas for upcoming promotions and special events.

Acted as temporary manager during management hiring process.Assisted in hiring and training new and existing staff.Spearheaded the coordination of a customer service seminar.Created new procedures manual for staff training.

Processed inbound ticket sales.Assisted in the training and managing of the Box Office staff.Occasional retail duties for production related materials.

Performed packing, shipping, cash handling, data entry and basic office service needs.

ManagementInstrumental in initiating new queue system and achieved company sales record at food service unit.Managed and coordinated employees in a high traffic establishment.

Arts - High School Diploma

Education record

Significant courses included: Drama, Introduction to Teaching.