Keith Arthur Email & Phone Number

Irvine, Ca, Us

Quincy, Ma, Us

• Leading product development design and engineering initiatives centered around Automation, User Experience, and supportability. • Communicate product vision across the organization to ensure appropriate alignment, roles and responsibilities, and successful performance in the market.• Oversee UI design and user experience• Work directly with other Product Leaders to ensure that the Organization provides an enterprise-wide process and delivery mechanism that meets partner and customer needs• Work with leadership to ensure products are delivered within established guidelines and meet both company and customer expectations.• Collaborate with Marketing, Sales, and Operational Support teams to bridge product development to public release• Collaborate with product R&D to develop product development roadmaps to gain organizational consensus and support for new product capabilities and their value in the market• Provide a framework for the entire organization to plan for the evolution and successful execution of the product’s design• Oversee the development of product training and support of sales and implementations during customer interactions• Work with other Product Leaders to set strategy and define the roadmap to successfully launch the product(s) or introduce enhancements in the market

Provide leadership and oversight to ensure that information systems (tools, technology, applications), organizational processes and product development, learning management, DevOps, and project and change management practices enable individuals and teams to be effective, efficient and meet or exceed product and service delivery standards for Epik’s customers and partners.EPIK is revolutionizing the way businesses communicate by solving problems being faced by organizations who see ever-increasing telecom expense for their copper phone lines, need reliable Internet and voice backup, and want to address disaster recovery options for their most basic communication needs. EPIK's goal is not just to create a great product, but to create a great company that end-user customers, agents and distributors, and suppliers admire and want to do business with.

Oak Brook, Illinois, Us

•Responsible for the overall growth, quality, and satisfaction of the Burwood Cloud Services relationship with clients.•Architect and design solutions that will increase service delivery effectiveness and efficiency and ongoing IT automation efforts.•Assess the Continual Service Improvement model and ensure increased organizational effectiveness and efficiency•Manage, and coordinate IT Service Management (ITSM) and IT Operations Management (ITOM) integration activities.•Act as an intermediary between DevOps and client to align automation, reporting, and development needs using Agile practices•Work with technology leaders and executives to evaluate and enhance their IT strategy and align technology to realize organizational goals faster•Assess the Continual Service Improvement model and ensure increased organizational effectiveness and efficiency•Manage, and coordinate IT Service Management (ITSM) and IT Operations Management (ITOM) integration activities.•Act as an intermediary between DevOps and client to align automation, reporting, and development needs using Agile practices.

Oak Brook, Illinois, Us

Facilitate and oversee development of technology strategy and implementation road maps and develop an overarching IT vision with a focus on the delivery of education.Decrease IT inefficiencies and down time with by implementing new ITIL processes, monitoring tools, and cloud computing adoption to increase pro-activity and decreasing reacting to application or system downtime.Lead collaboration, security, and cloud implementation teams to align with “workplace of the future” initiatives.Enable IT Organizations with a plan to transition from a break-fix operation to one that aligns business-driven IT strategy with organizational capabilities, planning and delivery processes.Oversee implementation of enterprise level IT business management solutions driving IT cost effectiveness, service management and project portfolio management. Implement an effective IT Strategy enabling IT to operate like a business rather than a cost center through application strategy, selection, and rationalization, Enterprise architecture, technology road map, strategy & transformation.

San Clemente, California, Us

Oversee the delivery of Professional Services and implementation of technology on premise, and within our hosted cloud environment. Work closely with Product development teams to design, create, market, and implement software and technology that delivers WOW!Zumasys helps companies of every size elevate their business by transitioning their infrastructure and applications to the cloud. Our personalized approach to cloud computing means we take the time to listen to our customers, understand their business objectives, and develop a customized solution that accommodates any application. Our state-of-the-art hosting platform uses the latest technologies to deliver world-class reliability, integrated disaster recovery, and the peace of mind that only an expert cloud solution can offer.

San Clemente, California, Us

Responsible for managing the delivery of Professional Services for Projects both on premise, and within our hosted cloud environment. I am the main point of contact and responsible for coordinating schedules, managing project budgets, and setting and controlling the scope of work.Zumasys helps companies of every size elevate their business by transitioning their infrastructure and applications to the cloud. Our personalized approach to cloud computing means we take the time to listen to our customers, understand their business objectives, and develop a customized solution that accommodates any application. Our state-of-the-art hosting platform uses the latest technologies to deliver world-class reliability, integrated disaster recovery, and the peace of mind that only an expert cloud solution can offer.

Information Assurance Specialist responsible for securing IT infrastructures and assuring interoperability with networks and telecommunication devices.

Project Manager overseeing Enterprise wide deployments of Telecommunication Management Systems, and ERP capabilities for the Department of Defense. Coordinated efforts of multiple vendors to ensure Project completion within scope, budget, and schedule. Responsible for the design and architect of solutions to interface with multiple carrier class PBX systems including Avaya, Nortel, Lucent, Siemens, and Cisco.

Responsible for the successful implementation and integration of Enterprise Telecommunication management solutions for Nortel, Avaya, Cisco, Lucent PBX's in accordance with Department of Defense technical and security requirements

Over the Phone and onsite Systems Support for Enterprise Telephony OSS.

Master Of Science - Ms, Organizational Leadership With Emphasis In Strategic Innovation & Change

Bachelor’S Degree, Applied Management

Associate Of Applied Science - Computer Information Technology, Software