Keith Arthur Email and Phone Number
In today's competitive landscape, the one thing that sets an organization apart from a competitor is a superior experience. Whether that experience is based on organizational culture, a product, web or mobile app interface, technology and AI enablement, or professional services, I help businesses successfully navigate organizational, IT, program, project, product, and service transformations to deliver a unique and enhanced experience that sets the organization apart. This transformation is done by aligning people, processes, technology, product design, and proven change management principles. Having been in the technology industry for 20 years working in software development, system engineering, IT Operations, Help Desk, Service Delivery, Human Resources, M&A, Product Development, Project and Program Management roles I have gained a unique perspective on how to make technology work and put together high performing teams that deliver WOW. From small family-owned businesses to large global Fortune 100 enterprises, I bring proven and trusted methodologies and best practices to properly align organizational resources to increase product and organizational capability, reliability, and efficiency. Specialties: Organizational Change, Organizational Effectiveness, Program Management, Project Management, Product Management, Operations, Customer Service, DevOps, Process Improvement, Strategy, Leadership, Marketing, Branding, Product Development, ServiceNow, AWS, Google Cloud, Azure, Office 365, Consulting, Information Systems Security, ITIL, IT infrastructure, IT design, engineering, Technical Writing, Cloud Migration, Hosted Migration, Agile Methodologies, Software Development, SCRUM, Virtualization, Disaster Recovery, Software as a Service, Desktop as a Service, DRaaS, Networks, Management.
Granite Telecommunications
View- Website:
- granitenet.com
- Employees:
- 2284
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Director, Product Development - Epik SolutionsGranite TelecommunicationsIrvine, Ca, Us
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Director, Strategic Innovation And Change - Epik SolutionsGranite Telecommunications Jan 2021 - PresentQuincy, Ma, Us• Leading product development design and engineering initiatives centered around Automation, User Experience, and supportability. • Communicate product vision across the organization to ensure appropriate alignment, roles and responsibilities, and successful performance in the market.• Oversee UI design and user experience• Work directly with other Product Leaders to ensure that the Organization provides an enterprise-wide process and delivery mechanism that meets partner and customer needs• Work with leadership to ensure products are delivered within established guidelines and meet both company and customer expectations.• Collaborate with Marketing, Sales, and Operational Support teams to bridge product development to public release• Collaborate with product R&D to develop product development roadmaps to gain organizational consensus and support for new product capabilities and their value in the market• Provide a framework for the entire organization to plan for the evolution and successful execution of the product’s design• Oversee the development of product training and support of sales and implementations during customer interactions• Work with other Product Leaders to set strategy and define the roadmap to successfully launch the product(s) or introduce enhancements in the market
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Director, Organizational DevelopmentEpik Jul 2020 - Sep 2021Provide leadership and oversight to ensure that information systems (tools, technology, applications), organizational processes and product development, learning management, DevOps, and project and change management practices enable individuals and teams to be effective, efficient and meet or exceed product and service delivery standards for Epik’s customers and partners.EPIK is revolutionizing the way businesses communicate by solving problems being faced by organizations who see ever-increasing telecom expense for their copper phone lines, need reliable Internet and voice backup, and want to address disaster recovery options for their most basic communication needs. EPIK's goal is not just to create a great product, but to create a great company that end-user customers, agents and distributors, and suppliers admire and want to do business with.
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Program Manager, Cloud ServicesBurwood Group Aug 2018 - Jul 2020Oak Brook, Illinois, Us•Responsible for the overall growth, quality, and satisfaction of the Burwood Cloud Services relationship with clients.•Architect and design solutions that will increase service delivery effectiveness and efficiency and ongoing IT automation efforts.•Assess the Continual Service Improvement model and ensure increased organizational effectiveness and efficiency•Manage, and coordinate IT Service Management (ITSM) and IT Operations Management (ITOM) integration activities.•Act as an intermediary between DevOps and client to align automation, reporting, and development needs using Agile practices•Work with technology leaders and executives to evaluate and enhance their IT strategy and align technology to realize organizational goals faster•Assess the Continual Service Improvement model and ensure increased organizational effectiveness and efficiency•Manage, and coordinate IT Service Management (ITSM) and IT Operations Management (ITOM) integration activities.•Act as an intermediary between DevOps and client to align automation, reporting, and development needs using Agile practices. -
Senior Project ManagerBurwood Group Jan 2016 - Jul 2018Oak Brook, Illinois, UsFacilitate and oversee development of technology strategy and implementation road maps and develop an overarching IT vision with a focus on the delivery of education.Decrease IT inefficiencies and down time with by implementing new ITIL processes, monitoring tools, and cloud computing adoption to increase pro-activity and decreasing reacting to application or system downtime.Lead collaboration, security, and cloud implementation teams to align with “workplace of the future” initiatives.Enable IT Organizations with a plan to transition from a break-fix operation to one that aligns business-driven IT strategy with organizational capabilities, planning and delivery processes.Oversee implementation of enterprise level IT business management solutions driving IT cost effectiveness, service management and project portfolio management. Implement an effective IT Strategy enabling IT to operate like a business rather than a cost center through application strategy, selection, and rationalization, Enterprise architecture, technology road map, strategy & transformation.
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Senior Project ManagerZumasys Jan 2014 - Jan 2016San Clemente, California, UsOversee the delivery of Professional Services and implementation of technology on premise, and within our hosted cloud environment. Work closely with Product development teams to design, create, market, and implement software and technology that delivers WOW!Zumasys helps companies of every size elevate their business by transitioning their infrastructure and applications to the cloud. Our personalized approach to cloud computing means we take the time to listen to our customers, understand their business objectives, and develop a customized solution that accommodates any application. Our state-of-the-art hosting platform uses the latest technologies to deliver world-class reliability, integrated disaster recovery, and the peace of mind that only an expert cloud solution can offer. -
Project ManagerZumasys Nov 2012 - Dec 2013San Clemente, California, UsResponsible for managing the delivery of Professional Services for Projects both on premise, and within our hosted cloud environment. I am the main point of contact and responsible for coordinating schedules, managing project budgets, and setting and controlling the scope of work.Zumasys helps companies of every size elevate their business by transitioning their infrastructure and applications to the cloud. Our personalized approach to cloud computing means we take the time to listen to our customers, understand their business objectives, and develop a customized solution that accommodates any application. Our state-of-the-art hosting platform uses the latest technologies to deliver world-class reliability, integrated disaster recovery, and the peace of mind that only an expert cloud solution can offer.
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Information Assurance ManagerUnique Communications Jun 2006 - Nov 2012Information Assurance Specialist responsible for securing IT infrastructures and assuring interoperability with networks and telecommunication devices.
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Project ManagerUnique Communications Jan 2006 - Nov 2012Project Manager overseeing Enterprise wide deployments of Telecommunication Management Systems, and ERP capabilities for the Department of Defense. Coordinated efforts of multiple vendors to ensure Project completion within scope, budget, and schedule. Responsible for the design and architect of solutions to interface with multiple carrier class PBX systems including Avaya, Nortel, Lucent, Siemens, and Cisco.
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Systems EngineerUnique Communications Jun 2006 - Nov 2009Responsible for the successful implementation and integration of Enterprise Telecommunication management solutions for Nortel, Avaya, Cisco, Lucent PBX's in accordance with Department of Defense technical and security requirements
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Systems Support EngineerUnique Communications Sep 2003 - Jun 2006Over the Phone and onsite Systems Support for Enterprise Telephony OSS.
Keith Arthur Education Details
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University Of DenverOrganizational Leadership With Emphasis In Strategic Innovation & Change -
Brigham Young University - IdahoApplied Management
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College Of Southern NevadaSoftware
Frequently Asked Questions about Keith Arthur
What company does Keith Arthur work for?
Keith Arthur works for Granite Telecommunications
What is Keith Arthur's role at the current company?
Keith Arthur's current role is Director, Product Development - EPIK Solutions.
What schools did Keith Arthur attend?
Keith Arthur attended University Of Denver, Brigham Young University - Idaho, College Of Southern Nevada.
Who are Keith Arthur's colleagues?
Keith Arthur's colleagues are Drew Mullin, Matthew Centore, Giovanni Lazu, Dan Quinton, Lavonya Bailey, Aldevino Lima, Jimmy Flaherty.
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