Sreelakshmi S Email & Phone Number

London, Gb

Greater London, England, United Kingdom

Providing guests with excellent hospitality, managing reservations, ensuring accurate data entry and timely follow-up, assisting with check-in and check-outs, processing payments, overseeing room allocation and ensure that room availability is optimized. Processing guest payments and invoices accurately and assisting guests with billing issues, including adjustments, refunds, and corrections.Addressing guest complaints, concerns, and requests in a professional manner, escalating issues to management if needed and assisting guests with special requests such as room service, transportation arrangements, and booking reservations.Maintaining accurate guest records and ensure confidentiality of personal information in line with data protection regulations and managing cash and credit card transactions securely and in accordance with hotel policies. Ensuring all hotel security procedures are followed, including handling of guest keys and managing access to rooms.Working together with other departments, including housekeeping, maintenance, and food & beverage, to ensure seamless guest experiences. and reporting any maintenance or cleaning issues to the relevant department in a timely manner.

Glasgow, Scotland, United Kingdom

Ensured accurate understanding and response to customer requirements within the team, facilitatingclear cross-departmental communication.Assisted the team in managing change and meeting financial commitments, contributing to theachievement of overall business goals.Monitored team adherence to company policies, regulatory standards, and best practices in allcommercial activities.Provided coaching and development opportunities for team members, fostering continuousimprovement in commercial skills and knowledge.Tracked and reported on team performance against commercial objectives, adjusting strategies as needed to meet targets.

Glasgow, Scotland, United Kingdom

Trivandrum, Kerala, India

Managed the commercial aspects of team projects, including overseeing proposal management andcontract negotiations, ensuring alignment with company policies.Developed high-quality solutions in PLSQL and analysed extensive datasets within Oracle DBenvironments.Demonstrated expertise in Agile methodology and CI/CD practices for secure software delivery.Tracked and reported on team performance against commercial objectives, adjusting strategies as needed to meet targets.Led training initiatives for Associate Developers, ensuring adherence to coding standards and talentdevelopment.Built and maintained strong relationships with internal and external stakeholders, promoting effectivecollaboration and teamwork.

Postgraduate Degree, Human Resources Management/Personnel Administration, General, Merit

Bachelor Of Technology, Electronics And Communication

Federal Institute of Science and Technology (FISAT), Hormis Nagar, Mookannoor. P.O., Angamaly, Ernakulam -683 577