I have spent the past 10 years in the financial services industry, developing through administration roles to project management roles and recently into management & leadership roles.In my most recent role, I have discovered a passion for people management and growing relationships - I thrive on aiding others in their development and really enjoy taking the time to understand and appreciate the individual skills of others such that they can work to their full potential. I have strong communication skills and I excel at building client relationships and internal relationships to bring other areas of the business closer together. I take pride in my work & abilities, and have excellent attention to detail. I have a history of process improvement and successfully retaining clients previously at risk. With 10 years of customer service, I have developed strong empathetic skills and can truly understand what good customer service looks like and why it's so crucial in business success; customers want to be heard and feel valued, never taken for granted, and always need to have expectations set and exceeded upon.In previous roles, I have always looked to take on more than my role expects of me and this ambition mixed with ability has frequently resulted in being assigned to high-value clients or projects.