Managing IT projects at America Airlines stations DCA, BOS, PHL, ORH, PWM etc. Implementing all aspects of IT from circuits to network, from desktop to printing, from radio to cellular as well as enterprise wireless, AVI and security camera systems etc. Working remodeled areas, new terminals and back office areas also ticketing, ramp services, baggage systems, training, and ground services etc.

Implementing a project to analyze the existing applications that are running on legacy hardware and software, in various environments. Developed and deploying an architecture plan which will leverage the use of shared IT systems and zoned security architecture. Execution of action items and coordination with the applicable internal IT verticals and external IT service providers that are required to implement the approved infrastructure architecture. Coordinate with external application vendors to migrate their applications from the legacy environments to new HP hosted virtual server environments and the Amazon Cloud. Co-ordinate user acceptance testing (UAT) with the external application vendors and the business units to validate that the new implementation meets and/or exceeds the original agreed upon requirements for the migration. Fully document the environments using Runbook documents and Visio diagrams for infrastructure and application components as per pre-defined standards from AA’s IT Project Management Organization. Testing and support for new desktop rollout. Recommended designs for cost savings; reviewed them with the business teams and implemented changes in the production environment saving the group over $300k in monthly recurring charges per year. Designed and implemented Change Control Procedures to assure maximum uptime, vendor charge tracking and data security. Designed and implemented a Disaster Recovery model.

• 3 years property management of residential properties.• Previous owner and landlord, duties include: performing or scheduling all repairs, installation, renovation and maintenance.• Performing custom remodeling of residential homes for Real Estate sales which includes drywall repair, painting, plumbing, electrical, tile, doors and trim, concrete, heating, landscaping, energy efficiency upgrades, appliance installation and repair, metal fencing, and garage door repair etc. utilizing 25+ years experience in construction, renovations and maintenance.• Some graphic design and web site content creation.

• Managed and performed on-call support of all aspects of Mary Kay’s multimillion dollar Microsoft e-commerce web presence using IIS 6 and 7 in their domestic and international markets. • Key to retention of the 99.8% uptime for the Mary Kay web sites and services.• Developed policies and procedures to support the monitoring and alerting for the Mary Kay web presence using NetIQ and Tealeaf utilities.• Created and completed change control procedures for all web server hardware, software, networking and monitoring rollouts in global markets. Products used - Remedy, Microsoft Server 2000, 2003, 2008, Active Directory, DNS, IIS 6 and 7, VMware virtualization, F5 Big IP, NetIQ and Tealeaf etc.• Created and completed change control procedures to roll out new Dot Net e-commerce applications, application change iterations, service and security patches.• Integral part of network and server load balancing architecture using F5 Big IP and code synchronization.• Developed and authored standards for technical processes and procedures for load balancing, redundancy, code publishing, SSL web security, web site monitoring, alerting and support.• Created and supported intranet sites using Microsoft SharePoint and IIS.• Created documents outlining the web server environment using Microsoft Word, Excel PowerPoint and Visio.• Trained new US and International webmasters on corporate support, policies and procedures.• Created and ran load testing on web and internal applications using Avalanche appliances and software.• Monitored server and network performance - suggested and implemented optimization potential.

• Managed and supported all Windows servers 2000 and 2003 in the Mary Kay data center for corporate, web and supply chain environments.• Administered Exchange Email, Active Directory users and servers, DNS, WINS, file shares, load balancing, file and print administration.• Completed the rollout and maintenance of multimillion dollar SAN and Unisys systems.• Assembled, racked, cabled and installed all software for HP, Dell, Compaq and Unisys servers. All connectivity required for the e-commerce, corporate and supply chain environments.• Created and maintained server naming and lists, network usage, asset management, equipment leases, fiber optic connectivity.• Developed technical processes for load balancing, redundancy, server support and server build processes.• Developed policies and procedures to support the monitoring and alerting for the server environment using NetIQ.• Developed and maintained the printer infrastructure for the corporate head quarters.• Maintained the backup infrastructure and restored data as requested.• Assisted with the corporate and web disaster recovery design, implementation and testing.• Created and completed change control procedures to roll out new applications, add new systems, lease replacements, all service packs and security patches.

• Managed the company’s server support and desktop technical support teams.• Trained helpdesk personnel on current PC support and customer service skills.• Created standards for resolving level 1 and 2 technical issues.• Developed and rolled out PC configuration checklists and deployment instructions.• Computer procurement and asset manager; developed and rolled out corporate asset tracking of equipment.• Performed high level technical support on Windows Server 2000, Windows desktop 95, 98 and XP systems, Citrix Metaframe and performed national rollouts.• Preformed support for all corporate desktop hardware including HP, Compaq, Dell, IBM, clone laptops, desktops, servers, printers, terminals and peripherals.• Completed upgrades to servers at subsidiary locations around the United States and Canada.• Created and managed the Year 2000 (Y2K) remediation project.• Managed the IT teams and assisted with the remediation of all Server and desktop systems in USA and Canadian locations.• Created and completed change control procedures to roll out new applications, add new systems, lease replacements, all service packs and security patches.• Maintained the printer infrastructure for the corporate head quarters.

• Created and managed the Year 2000 (Y2K) remediation project for BLOCKBUSTER ENTERTAINMENT GROUP.• Managed the IT teams that upgraded the Server and desktop systems in the USA and Canada locations.• Researched the Year 2000 problem, suggested and implemented the correct upgrade action.• Managed and assisted the I.T. group with the remediation effort as well as other server builds and upgrade projects.

• Administered the corporate users in a Microsoft NT 4.0 network domain.• Maintained the entire corporate network, servers, PC’s, laptops and printers.• Administered users e-mail accounts on the Microsoft Exchange server.• Performing direct and phone support to the company’s corporate headquarters and California users.• Maintained archival server backups and securing monthly backup tapes.• Completed upgrades to users PC’s O/S from NT 3.51 to NT 4.0 as well as upgrading all hardware and application software.• Administered the corporate Nortel based telecommunication system.• Traveled to the new California distribution center to build a complete server, desktop and network environment on site.