Stephanie Larussa Email & Phone Number

*Efficiently manage multiple calendars for consultants, ensuring optimal scheduling and coordination of appointments, meetings, and conference calls.*Take charge of travel arrangements, including booking flights, accommodations, ground transportation, and creating detailed itineraries, resulting in smooth and cost-effective trips.*Handle expense reporting and reimbursement process for executives, meticulously tracking and reconciling expenses, and ensuring timely submission.*Foster strong client relationships by maintaining regular communication, providing timely responses to inquiries, and facilitating meetings or calls as needed.*Maintain confidentiality and handle sensitive information with utmost discretion and professionalism.

Clearwater, Florida

*Coordinated with clients to understand their event requirements, including setup, food and beverage, audiovisual equipment, and any special requests.*Worked closely with various departments, such as food and beverage, audiovisual, and housekeeping, to ensure all event details were communicated and executed flawlessly.*Conducted site visits with clients to showcase event spaces, discuss logistics, and address any questions or concerns.*Acted as the main point of contact during events, managing timelines, coordinating vendors, and handling any last-minute changes or challenges that arose.*Actively participated in team meetings and contributed ideas to improve event operations, customer satisfaction, and revenue generation.

Tampa/St. Petersburg, Florida Area

*Managed social media content for the hotel, including creating engaging posts, monitoring online reviews, and responding to guest inquiries in a timely manner.*Assisted with organizing and coordinating events held at the property, ensuring smooth execution and customer satisfaction.*Played a key role in training new associates, providing guidance on hotel procedures, customer service standards, and best practices.*Collaborated with various departments, including housekeeping, maintenance, and food and beverage, to ensure seamless operations and guest satisfaction.*Demonstrated strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy

Orlando, Florida Area

*Provided exceptional guest experiences by delivering personalized and immersive interactions with visitors, ensuring a memorable visit for all guests.*Assisted in the setup and breakdown of in-attraction events, ensuring smooth operations and timely execution.*Demonstrated in-depth knowledge of the theme parks and their surrounding areas, including attractions, shows, dining options, and guest services.*Collaborated with cast members to maintain a safe and clean environment, ensuring the highest standards of cleanliness and organization were upheld.*Upheld Disney's values and standards of guest service, consistently delivering the renowned Disney magic to create unforgettable experiences for visitors.

Bachelor’S Degree, Hospitality Management

Bachelor’S Degree, Event Management

Associate’S Degree, General Studies