Slater Johnston Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Working as a software tester on the kernel services test team.

Bala, Ontario, Canada

Technical Support● Diagnosed and fixed network and tech issues and assisted in the overhaul of the network multiple times for new ISPs and wireless tech. ● Assisted in system upgrades including the research, purchase, and installation of appropriate parts into computers.Repairs and Maintenance Supervisor● Proactively maintained facilities and heavy equipment (excavators, pickers, RTV’s) by creating a maintenance schedule and conducting any repairs to ensure no lost time● Ensured staff (managed 2-5) had clear direction and completed work tasks on timeProvided status reports to management on the status of the maintenance departmentCustomer Service● Ran the information booth during Harvest season (300K people on festival weekend) which provided tourists and visitors with information to ensure they were able to maximize their visit / experience.● Provided tutored wine tastings for guests both on farm and at Wine Shows, responded to telephone inquiries and assisting customers, conducted educational Wagon tours on a large scale with heavy customer traffic (56 people every 18 minutes). ● Responsible for end of day cash balancing activities.● Managed issues to ensure exceptional customer experience.

St Catharines, Ontario, Canada

● Responsible for the Degree Audit Website project work activities from start to finish. The project goal was to enable students to compare their current course completion status against what is required/outstanding in order to graduate.● Responsible for data input - amalgamating and organizing all course calendars from different years into data tables allowing the solution to provide detailed output to students.● Ensured data integrity through manual software testing and bug reporting. Provided bug reports to the IT department. When warranted, I would meet with the IT department to review bugs and brainstorm where code might be causing problems.● Commended by the IT department lead multiple times for recommendations on defect fixes.

St Catharines, Ontario, Canada

● Improved the stores revenue through proper application of sales training and communication skills.● Increased target sales by effectively training staff on improving customer satisfaction and loyalty.● Customer experience orientation enabled maintaining the highest sales numbers in the store.

Cardiff, Ontario, Canada

● Responsible for 8-10 campers per 2-week session to ensure their safety and enjoyableexperience while providing leadership and guidance as they acquired skills in various areas ofinterest, increased their self-esteem and confidence● As the head of Archery, continually improved lessons by applying organizational skills and propertraining of staff to ensure consistency in the quality of teaching, and learner experience● Communication skills and fun delivery model for lesson plans increased camper entertainmentduring lessons, had progressive skill building, and ensured that each new learner had asuccessful and positive first experience● Provided instruction and guidance in Kayaking, Sailing, Woodworking (Master Instructor) andArchery (Head Instructor).● Modification and significant improvement of the archery workflow