• Support of two companies with PCs, Printers and Software (Microsoft Office 2010, UPS WorldShip, IDSTC website).• Worked on a website editing the HTML code and supporting the changes with the website. This included sizing of photos, editing invitations, inserting necessary links and code to support the daily business with sales.• Handled the relationship between vendors and the company when it came to installation and support of software for shipping.

• Co-manage and backup a group of 12 technicians in their daily duties of supporting the hospital staff and remote location staff.• Participate in meetings as needed and interact with members of management on projects for the organization.• Lead teams on projects to completion and report to management findings and progress along the way.• Daily activities in supporting a group of remote locations that include PC and printer issues.• Usage of Service Desk Express as a ticketing… Show more • Co-manage and backup a group of 12 technicians in their daily duties of supporting the hospital staff and remote location staff.• Participate in meetings as needed and interact with members of management on projects for the organization.• Lead teams on projects to completion and report to management findings and progress along the way.• Daily activities in supporting a group of remote locations that include PC and printer issues.• Usage of Service Desk Express as a ticketing system and also QuikView for reporting on ticket counts and trends.• Lead meetings within the Desktop support team when needed. Also participate in these meetings as needed with status updates, etc. that pertain to the group.• Assist in training of newly hired employees and work with the rest of the staff on continuing their skill sets.• Partake in projects and meetings that consist of the Advisory Team which includes CIO, directors, managers and leads for the IT organization. Show less

• Perform all levels of hardware and software systems support to over 200 users in the Atlanta area, and up to 500 users nationwide.• Utilize Active Directory to manage user accounts.• Migrated environment from Windows XP to Windows 7.• Created user manuals and provided technical support sessions for new employees.• Serve as escalation point for complex issues and customer complaints.• Create proactive procedures for problem preventions and resolutions, and upload those… Show more • Perform all levels of hardware and software systems support to over 200 users in the Atlanta area, and up to 500 users nationwide.• Utilize Active Directory to manage user accounts.• Migrated environment from Windows XP to Windows 7.• Created user manuals and provided technical support sessions for new employees.• Serve as escalation point for complex issues and customer complaints.• Create proactive procedures for problem preventions and resolutions, and upload those documents to our SharePoint tech support repository.• Provide support for the Executive management team (CEO, CFO, VP’s, etc.) Show less

• Perform multiple levels of hardware and software systems support to over 600 users in the Atlanta area, and up to 3000 users nationwide.• Utilize Active Directory to manage user accounts.• Required to supervise the CA Service Desk system on new issues that are submitted by employees for issues with software and hardware.• Manage Blackberry user account utilizing Blackberry Enterprise Server (BES).• Support VPN accounts through RSA account manager.• Utilize Ghost and… Show more • Perform multiple levels of hardware and software systems support to over 600 users in the Atlanta area, and up to 3000 users nationwide.• Utilize Active Directory to manage user accounts.• Required to supervise the CA Service Desk system on new issues that are submitted by employees for issues with software and hardware.• Manage Blackberry user account utilizing Blackberry Enterprise Server (BES).• Support VPN accounts through RSA account manager.• Utilize Ghost and Windows Deployment Server to distribute images.• Create procedures and upload those to the SharePoint tech support repository site.• Provide support for the Executive management team (CEO, CFO, VP’s, etc.) Show less

• Responsible for imaging/encryption of laptops and desktops.• Copying information files from old equipment to new in a timely manner.• Required to supervise the Clarify system on new issues that are submitted by employees on issues with software and hardware.• Support to other regions within TotalSource across the US via proxy remote and phone support.• Knowledge of Active Directory, Blackberry, Ghost, MS Outlook 03, Excel 03, and Word 03.• Knowledge of… Show more • Responsible for imaging/encryption of laptops and desktops.• Copying information files from old equipment to new in a timely manner.• Required to supervise the Clarify system on new issues that are submitted by employees on issues with software and hardware.• Support to other regions within TotalSource across the US via proxy remote and phone support.• Knowledge of Active Directory, Blackberry, Ghost, MS Outlook 03, Excel 03, and Word 03.• Knowledge of both IBM and DELL equipment (laptops, desktops, monitors, etc.) for repair purposes. Show less

• Responsible for the repairs of customer equipment. These devices consisted of IBM servers, Lexmark printers, Cisco switches, routers, and firewall devices.• Required to meet expected response times for all clients. Some included ARG, ProQuest, and Lightspeed customers, which required a 4 hr. response and 8 hr. resolution timeframe. Customer base consisted of Saturn dealerships (ARG), Nissan, GM, Ford, Toyota, Honda, Volvo, Ferrari, Mercedes Benz, Commercial Truck and other various… Show more • Responsible for the repairs of customer equipment. These devices consisted of IBM servers, Lexmark printers, Cisco switches, routers, and firewall devices.• Required to meet expected response times for all clients. Some included ARG, ProQuest, and Lightspeed customers, which required a 4 hr. response and 8 hr. resolution timeframe. Customer base consisted of Saturn dealerships (ARG), Nissan, GM, Ford, Toyota, Honda, Volvo, Ferrari, Mercedes Benz, Commercial Truck and other various businesses. • Activities consist of: creating T&M reports for clients that were not under maintenance, logging expense reports on expenses for travel (daily and overnight), and any reporting that was requested by management.• Also responsible for installation of new equipment for clients and assisting on large system installations of new equipment for new and existing client base. This includes any upgrades or new system installs. Show less

• Responsible for managing a group of clients that consist of five of the top National Account companies based on revenue. This was achieved after success with 31 major and small national accounts.• Responsible for interacting with the contacts to solve issues for companies on a daily bases.• Activities consist of: creating reports on funding and monthly activity, processing reimbursement payments, sending information to the client on a monthly basis for Web/IVR enrollment by… Show more • Responsible for managing a group of clients that consist of five of the top National Account companies based on revenue. This was achieved after success with 31 major and small national accounts.• Responsible for interacting with the contacts to solve issues for companies on a daily bases.• Activities consist of: creating reports on funding and monthly activity, processing reimbursement payments, sending information to the client on a monthly basis for Web/IVR enrollment by participants, and insuring that the accuracy of files sent by clients was loaded into system. Show less

• Responsible for managing a team of drivers.• Responsible for any personnel handling confidential goods.• Preparation of a daily schedule of deliveries and arrivals for vendors.• Activities have included meeting DELL’s window requirement of two-hour deliveries on any goods provided to them by this company.• Responsible for improving on the “just in time” delivery system that this company is held accountable for daily, in order to meet set production… Show more • Responsible for managing a team of drivers.• Responsible for any personnel handling confidential goods.• Preparation of a daily schedule of deliveries and arrivals for vendors.• Activities have included meeting DELL’s window requirement of two-hour deliveries on any goods provided to them by this company.• Responsible for improving on the “just in time” delivery system that this company is held accountable for daily, in order to meet set production requirements.• Responsible for a team of 5 truck drivers and warehouse personnel.• Responsible for daily production schedules, meeting quality standards, and production goals.• Management of a team of employees that produced software kits for DELL computers.• Overlooked any logistics issues.• Responsible for approximately 50 to 75 employees. Show less