Verify insurance eligibility and complete automated insurance eligibility verification, when applicable, and appropriately document information in EpicConfirm what benefits of a patient’s upcoming visit/stay are covered by the patient’s insurance, including exact coverage, the effective date of the policy, coverage limitations/requirements, and patient liabilities for the type of service(s) providedInform families with inadequate insurance coverage of financial assistance… Show more Verify insurance eligibility and complete automated insurance eligibility verification, when applicable, and appropriately document information in EpicConfirm what benefits of a patient’s upcoming visit/stay are covered by the patient’s insurance, including exact coverage, the effective date of the policy, coverage limitations/requirements, and patient liabilities for the type of service(s) providedInform families with inadequate insurance coverage of financial assistance through government and financial assistance programs and refer the patient to financial counselingMay provide mentoring to less experienced team members on all aspects of the revenue cycle, payer issues, policy issues, or anything that impacts their roleMeet and maintain department productivity and quality expectations Show less

Verify insurance eligibility and complete automated insurance eligibility verification, when applicable, and appropriately document information in EpicConfirm what benefits of a patient’s upcoming visit/stay are covered by the patient’s insurance, including exact coverage, the effective date of the policy, coverage limitations/requirements, and patient liabilities for the type of service(s) providedInform families with inadequate insurance coverage of financial assistance… Show more Verify insurance eligibility and complete automated insurance eligibility verification, when applicable, and appropriately document information in EpicConfirm what benefits of a patient’s upcoming visit/stay are covered by the patient’s insurance, including exact coverage, the effective date of the policy, coverage limitations/requirements, and patient liabilities for the type of service(s) providedInform families with inadequate insurance coverage of financial assistance through government and financial assistance programs and refer the patient to financial counselingMay provide mentoring to less experienced team members on all aspects of the revenue cycle, payer issues, policy issues, or anything that impacts their roleMeet and maintain department productivity and quality expectations Show less

Greet patients and check them in while noting the medical reason for their examinationVerify eligibility and benefit information for payers and manage assigned work queuesCollect financial obligations from patients and provide financial counseling when appropriateNotify the proper medical personnel for urgent or STAT medical procedures that need to be performed and document their responseReact quickly and calmly in emergencies while helping to keep families calm… Show more Greet patients and check them in while noting the medical reason for their examinationVerify eligibility and benefit information for payers and manage assigned work queuesCollect financial obligations from patients and provide financial counseling when appropriateNotify the proper medical personnel for urgent or STAT medical procedures that need to be performed and document their responseReact quickly and calmly in emergencies while helping to keep families calm in the waiting room Verify patients' demographic information, update any new information provided, and obtain the necessary signatures. Show less

Abides by Commitment to Care standards and welcomes visitorsAccurately and efficiently checks in patients and completes registrationCollects co-pays and payment balancesCommunicates wait times and directs patients to care areasMaintains a neat clinic lobby and resolves non-clinical issuesPrioritizes tasks to improve scheduling efficiency and reduce wait timesArrange accommodations or interpreter services as neededAnswers phone calls… Show more Abides by Commitment to Care standards and welcomes visitorsAccurately and efficiently checks in patients and completes registrationCollects co-pays and payment balancesCommunicates wait times and directs patients to care areasMaintains a neat clinic lobby and resolves non-clinical issuesPrioritizes tasks to improve scheduling efficiency and reduce wait timesArrange accommodations or interpreter services as neededAnswers phone calls, relays messages and prepares materials for new patientsMaintains knowledge of scheduling practices and assists with clerical dutiesManages MyChart appointments, cancellations, and waitlistsProcesses payments and serves as a liaison for patients, providers, and staffHandles prior authorizations and complex specialty scheduling Show less

Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessaryPerforms point-of-service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with… Show more Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessaryPerforms point-of-service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenueMaintains all assigned work queues according to the supervisor’s instructions and guidanceInteracts positively and in a caring manner with patients, co-workers, and others to provide the highest level of customer serviceAnswers incoming phone calls, schedules appointments, and refers to clinical team as neededSanitizes registration equipment between each use and restocks basic suppliesOther clerical duties as assigned Show less

Coordinate the front desk operations, including appointment scheduling and answering phone callsRegister patients and verify their demographic informationPerform insurance verificationEnter data accurately into the systemCommunicate with the clinic health team to ensure excellent patient careCreate templates for six doctors and coordinate schedules for five providers across their various clinic sitesSchedule future surgeries for patients and… Show more Coordinate the front desk operations, including appointment scheduling and answering phone callsRegister patients and verify their demographic informationPerform insurance verificationEnter data accurately into the systemCommunicate with the clinic health team to ensure excellent patient careCreate templates for six doctors and coordinate schedules for five providers across their various clinic sitesSchedule future surgeries for patients and provide families with fasting (NPO) and pre-operative guidelinesEnsure appointments are scheduled accurately by confirming the appointment date, time, location, and provider name with the callerObtain patient images and medical notes related to the area of injury for which the patient is seeing the provider Show less

• Obtain and enter accurate demographic information.• Answer telephone promptly and in a polite and professional manner. • Schedule appointment correctly - review appointment date, time, location, and provider name with caller. • Inform new patients of items to bring to appointment (including insurance card, medications, and office visit fee, if applicable). • Remind new patients to arrive 15 before scheduled appointment to complete paperwork. • Remind caller of… Show more • Obtain and enter accurate demographic information.• Answer telephone promptly and in a polite and professional manner. • Schedule appointment correctly - review appointment date, time, location, and provider name with caller. • Inform new patients of items to bring to appointment (including insurance card, medications, and office visit fee, if applicable). • Remind new patients to arrive 15 before scheduled appointment to complete paperwork. • Remind caller of cancellation/no-show policy. • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the clinic. • Reschedule patients as needed. • Direct calls to other departments as needed. • Create telephone encounters as appropriate to departments for follow up tasks/calls. • Use sound judgment in handling calls, especially with upset patients. • Understanding of when to escalate calls to physicians/practice manager/triage nurse. • Ensure back office is clean, stocked, and presentable. • Handle confidential and sensitive information. • Communicate effectively on the telephone. • Relate to persons with diverse educational, socioeconomic, and ethnic backgrounds. • Handle a "call center" environment: work quickly and multi-task. • Demonstrate good customer service. Show less

•Greet patients and check-in with appropriate medical reason they are being examined. •Verify eligibility and benefit information for payers and work assigned work queues.•Collect financial obligations from patients and provide financial counseling when appropriate.•Notify proper medical personal for urgent/STAT medical procedures needing to be preformed and document response.•React quickly and calmly in emergency situation and help keep family calm while in waiting… Show more •Greet patients and check-in with appropriate medical reason they are being examined. •Verify eligibility and benefit information for payers and work assigned work queues.•Collect financial obligations from patients and provide financial counseling when appropriate.•Notify proper medical personal for urgent/STAT medical procedures needing to be preformed and document response.•React quickly and calmly in emergency situation and help keep family calm while in waiting room.•Verify patients demographic information and update any new information provided along with obtaining proper signatures. Show less

Conducts audits of member accounts to determine compliance with established policies and proceduresMaintains member accounts by entering incomplete and inaccurate informationEnsures health incentives, account returns, special membership reimbursements are completeAnalyzes data, conducts research and prepares ongoing branch status reports for managementCommunicate with branch team members concerning invoices, collections, refunds, and membership… Show more Conducts audits of member accounts to determine compliance with established policies and proceduresMaintains member accounts by entering incomplete and inaccurate informationEnsures health incentives, account returns, special membership reimbursements are completeAnalyzes data, conducts research and prepares ongoing branch status reports for managementCommunicate with branch team members concerning invoices, collections, refunds, and membership statusSupports team members in Member Services in coaching and training on member account issues Show less

3 years of customer service experienceExcellent written and verbal communication skills, with an eye for detailExtremely productive in a high-volume, high-stress environmentHighly productive in selling memberships, giving tours, and member retentionAble to listen to members’ needs and questions and respond professionallySelf-starter with a can-do attitudeResponsible for the supervision of a staff of 7 staff within the member service… Show more 3 years of customer service experienceExcellent written and verbal communication skills, with an eye for detailExtremely productive in a high-volume, high-stress environmentHighly productive in selling memberships, giving tours, and member retentionAble to listen to members’ needs and questions and respond professionallySelf-starter with a can-do attitudeResponsible for the supervision of a staff of 7 staff within the member service departmentResponsible for coordinating monthly staff training or meetings for part-time staffContinue to educate all member service staff by providing corrections and direction to make member service run smoothlyAssist in member retention projects and special branch events Show less

• Play a leadership role in providing excellent customer service to member and staff.• Work closely with Member Service Director to continually improve front desk operations.• Processing membership and registrations for new and existing members.

• Responsible for child care (while on duty) and also the housekeeping that pertained to the Roach family.• Performed various duties including: supervising the children, preparing and serving nutritious meals, maintaining a safe and healthy environment, reading to the children, preparing arts and crafts and assisting them, taking trips to the park and library and brining children to and from school and various other activities.• Provided a positive climate with various activities… Show more • Responsible for child care (while on duty) and also the housekeeping that pertained to the Roach family.• Performed various duties including: supervising the children, preparing and serving nutritious meals, maintaining a safe and healthy environment, reading to the children, preparing arts and crafts and assisting them, taking trips to the park and library and brining children to and from school and various other activities.• Provided a positive climate with various activities, playing games, avoiding conflict situations and nurturing self-esteem. Show less