Steve Mitchell Email & Phone Number

Greater Chicago Area

Acted as central point of contact within SunGard for top tier FCM and large corporate client base. Leveraged my trading knowledge and expertise in futures trading and order management systems. · Developed strong relationships with client base, leading our communications with client IT staff, management and end users. · Provided technical support to global customers, dealing with time critical issues and working to ensure maximum availability on the trading platform. · Led in the planning and building of client trading environments and subsequent upgrades. · Supported FIX solutions and worked with clients in on-boarding their FIX customers. · Participated in full sales lifecycle, working closely with Sales and Development in qualifying and strategizing for prospective clients. · Managed and prioritized enhancement requests to customize our solutions to fit individual client's needs. · Managed global issues lists, conducting regular client meetings to discuss and prioritize their needs. · Responsible for the training and development of new members of the support team.

See SunGard entry for description

See SunGard entry for description

Assisted in the implementation and management of a South African Rand FX forward desk, servicing customer accounts in London, Johannesburg and other international financial centres. · Entertained customers on a regular basis to ensure the service provided was of a satisfactory standard, which would regularly entail overseas travel. · Provided coverage for customers trading FRA's and Deliverable/Non-Deliverable FX Forwards in Eastern European and other illiquid currencies. · Monitored brokerage earnings for the Emerging Markets Desk.

Produced timely and accurate currency cash flow positions for dealers, working within strict deadlines throughout the day. · Quickly moved to supervisory duties, involving the verification of the currency positions passed to the Dealing Room. · Maintained daily brokerage on the BART/BDS system and reconciled the monthly invoices for payment. · Successfully cleared a substantial backlog of brokerage invoices, finding and recovering funds from incorrect charges and payments. · Coordinated the development of a contingency plan for the Back Office. · Produced full procedure guides for the brokerage and contingency plan as part of the bank's successful effort in attaining BSI certification of its Back Office.

Promoted to European desk to manage the DEM and NLG deposit books, quoting Inter-bank and corporatebusiness while also ensuring positive returns funding other European currencies. · Progressed to proprietary position taking in DEM and NLG financial futures and FRA markets. · Provided cover for Forward FX, Deposit and Off Balance Sheet traders. · Funded short date cashbooks, in all currencies, involving arbitrage possibilities. · Monitored internal risk management system on a daily basis. · Attended disaster recovery group meetings as Treasury representative.

Covered all aspects of Back Office work, swiftly moving to more responsible duties before promotion to the Dealing Room. · Conducted confirmation checking, deal processing, swapping payment and receipt instructions. · Ensured reconciliation and payment of brokerage. · Handled FRA, Currency Option processing and settlement on the Devon system. · Produced daily profit and loss reports for the Dealing Room.

· Worked as part of a team investigating the breakdown of payments in the CHAPS system.· Duties included gathering payment information and being part of a team on a telephone help desk.