Develop, implement, and manage the process of ensuring business and operational resilience and comprehensive preparedness planning, including: emergency response, business continuity, crisis communication, and human impact.Identify opportunities for the business to decrease their risk profile and increase their abilityto recover in the event of a disaster, including:o New facility and lease locationso Single point of failure within the business processo Vendors provision of continuity plans / Offshore risk analysiso Regular testing of capabilities and preparednessPromote, educate and influence business partners in the importance of risk management intheir contingency and recovery planning, Build and maintain productive relationships. Serve as partner and resource with regard to risk management.Collaborate with key stakeholders to ensure development and agreement regarding business continuity policy, scope, goals and objectivesConduct team meetings; facilitate team tracking and analysis; provide necessary communication and/or education to ensure adherence to quality standards and team deliverablesRegularly collaborate with business continuity community to ensure business plans are developed, tested, and maintained. Provide business and technical guidance to senior and executive staff, team members, and subcontractors.Plan, direct, and participate in the development of program projects and business resiliency analysisDrive compliance with industry standards and regulatory requirements.

Lead the development of the Operations Effectiveness Strategy, including definition of required capabilities and execution planning.Contribute to cross line of business Operating Plan to identify key initiatives to deliver on Operations StrategyLead / facilitate Operations project portfolio governance via monthly Operations Investment Council to assess progress / financial integrity of strategic investmentsFacititate monthly Operating Review to evaluate key performance metrics and address key pain points / issues impacting the business.Program management of select initiatives as assigned

Leadership in driving the Opportunity Management, Lead Pass and cross brand (HW, SW & Services) solution initiatives in support of the global IBM Business Partner channel. Optimize and improve business processes by streamlining core operational capabilities to grow partner revenue participation through marketing, sales and transactional enablement. Collaboration with senior leadership from both IBM and business partners including review of project status and developing quantitative approaches to estimating and measuring the impact / benefits of the business initiatives to IBM and the business partners. Lead, perform and coach efforts targeted at improving operational aspects of a given process such as quality, cost, cycle time and overall performance. Work activities include identification of best practices, factors contributing to performance gaps, areas for change, and process success measurement criteria. Focus is placed on continuous incremental and breakthrough process improvement using a fundamental set of principles, using a variety of tools and techniques including Business Process Management (BPM) and Lean Six Sigma. Align people, processes and technology with a defined business strategy, and/or develop new strategies that are in line with competitive and market forces.

IBM certified Consulting Supply Chain Management Professional (CSCMP) based on extensive experience across multiple supply chain functions. Less than 50 CSCMP certifications have been granted from the 19,000+ employees in the IBM supply chain organization

Co-led team in development of the 'Smarter Supply Chain Strategy' focused on delivering integrated solutions, driving effectiveness, and enabling growth. Established 12 major strategic plays driving over $300M in process & IT improvement cost savings, including:- Process design to develop a globally integrated sourcing tool, driving over $30M in savings - Manufacturing process & IT optimization effort delivering over $43M in savings - Commercialization of supply chain analytics assets into services offerings providing over $10M incremental revenue- Benchmarked Gartner's Top 5 High Tech supply chains at request of leadership team in 'Smarter Supply Chain Comparative Analysis'. Key differentiators used as transformation candidates.- Coordinated corporate Shared Services Process Maturity Assessment for supply chain, receiving highest score across all IBM shared services- Developed the 'Supply Chain Intelligence Toolkit' - a social media community to share supply chain research

- Developed strategic transformation portfolio for planning cycle, collaborating with business, finance and IT, delivering more than $100M in savings annually across multiple projects- CIO process liaison for Procure to Pay (P2P) and Order to Cash (O2C) processes- Created a Component Business Model (CBM) process framework for Source to Pay process. Used as baseline to create 'heat maps' of key elements of sub-processes- Delivered a patented 'Aggregated Spend' solution for visibility of outsourced procurement client spend for leverage by sourcing teams, providing $5M annual savings.

Contributed to multiple simplification efforts as global order management process owner delivering significant cost savings and driving common global process design, including:- Process design for Demand/Supply Conditioning and Integrated Order Process initiatives - B2B Order Process standardization for US & Europe- Strategic Touchless Order Process Design effort- Contract Simplification and Installed Inventory Strategy efforts

Managed Order Fulfillment, Invoicing and Receivables for 20 employees

Liaison to largest mid-range systems distributor in US, leading team of 15 in all aspects of support