Shannon Martin Email & Phone Number

Princeton, Nj

Cincinnati, Oh

Total revenue exceeded $4 million, with profits of $600k, on 4,000 loads and an average margin of 27%. Negotiated pricing points for customers on a daily basis with changing market conditions resulting in customer annual transportation savings of over $400,000 per year Managed 6 Logistics Account Executive Trainees (LAETs) through the duration of their Logistics Training and into Sales Training Maintained personal accounts receivable and collection activities, arbitrated small claims between carriers and clients.Managed and negotiated rates with over 1000 primary carrier fleets specializing in refrigerated and dry van equipment.Built solid, profitable business of 14 customers through cold calling and generated own list of leads and customer referrals in a highly energetic and fast paced work environment.Coordinate, Supervise, and Manage truckload and LTL supply chain services for my clients through a third party setting maintaining 98% on time delivery

Princeton, Nj

Oversaw an Assistant Director, focusing on employee career development.Managed Graduate Department budget, and drove record profits by increasing enrollment by 17% and reducing advertising expenditures.Provide customer service and operations management for all graduate-level test preparation programs within one of the largest regional offices.Achieved a customer satisfaction "Net Promoter" rate of 55%, far surpassing nationwide company average of 35%.Service thousands of students year-round, remotely managing 20 classroom locations and 100 teachers.Initiated feedback surveys to identify opportunities to improve our service to our clients, and to help us identify where we were already best in class.Identified and obtained sites with superior facilities that were more conducive to the learning environment while providing a $37,000 cost savings to the company. Trained new employees on customer service techniques and policies, prioritizing student satisfaction over operational ease. Served as lead contact for all site / location concerns and inquiries.Doubled the response rate to customer satisfaction survey.