Sloane Gerrity Email & Phone Number

Denver, CO, US

Remote, OO

• Spearheads scalable, cross-functional programs to support Account Management, Customer Success and Sales teams in growing and retaining Wonolo’s top Strategic Enterprise Accounts
• Leads data-driven Customer Success initiatives with Sales and Account Growth leadership to drive transformative outcomes while focusing on the customer experience
• Drove 33% YoY growth, 100% retention, and expansion for top-7 strategic clients by delivering GTM programs for onboarding, launching new markets, and leading M&A integrations & expansions

Remote, OO

• Building customer-facing products and programs related to customer success, account management & expansion, Pre-sales and sales / Go-to-Market to drive additional revenue and customer value
• Manages complex, cross-functional strategic programs across multiple disciplines from inception through post-launch support in HR tech / Staffing platforms
• Achieves leadership and stakeholder buy-in through partnerships, problem identification and defining product market fit and vision for GTM launches

Denver, CO, US

• Responsible for overall client success including net retention, NPS metrics, customer health score, customer advocacy, leading the Customer Advisory Board, the Customer Journey, and more
• Partner with Sales Management to drive customer growth and exceed revenue goals
• Responsible for performance management, playbook creation, hiring, coaching and career development of a team of 8 goal-driven reps
• Helping enterprise customers realize the value in the modern, innovative, and collaborative workplace

Denver, CO, US

• Ensures the success and overall client satisfaction as the account owner on a large, global enterprise portfolio
• Develop strong business relationships with customer leadership in order to foster growth of accounts
• Work in partnership with sales leaders, implementation, and engineers as the customer advocate delivering on all their business needs

Denver, Colorado, US

• Consult and provide recommendations to prospective and existing clients during the sales cycle, interpreting and analyzing business challenges and opportunities
• Design custom low-code software solutions tailored to address each clients’ unique business needs
• Build and maintain trusted relationships with varying levels of clientele, to successfully develop client sales strategies

• Took a corporate world "career break" to teach Business English as a second language to working professionals in Fortune 1000 companies in Chile

Denver, CO, US

• Led implementation projects of Software-as-a-Service (SaaS) HR products into new and existing businesses, acting as the primary consultant and subject matter expert for client executive teams
• Adhered to project timelines, budgets, and built client rapport using effective communication skills
• Managed ongoing customer relationships with client executives of large accounts post-launch to ensure continued satisfaction, and identified up-sell or expansion opportunities

Denver, CO, US

• Performed in-depth data and requirements gathering sessions with client representatives, including process analysis and needs assessment
• Conducted client software training sessions and demos via webinar and in-person, and created detailed training material for client reference

Centennial, Colorado, US

• Conducted requirement gathering, training sessions, and demos of a SaaS program for Fortune 500 clientele
• Key liaison between vendor representatives and client stakeholders ensuring the software will provide the best value and reward to the client

Centennial, Colorado, US

• Managed account relationship working on-site at a client location (Level 3 Communications LVLT)
• Attained revenue growth and overall client satisfaction by providing excellent customer service to client stakeholders and decision makers

Cincinnati, Ohio, US

• Developed B2B selling, customer service, and account management techniques that enabled me to increase revenue and clientele