Sara Lorusso Email & Phone Number

Product innovation support

Booking.com is the global leader in providing consumers access to accommodations and other travelling services. My duty as Customer Service Specialist in such a high-volume context, is to provide exceptional customer care and to mediate between the company's international customers and partners, both in a B2B and B2C context. I had the opportunity to develop and improve my soft skills such as time management, communications and interpersonal skills and flexibility while dealing with business targets. . by listening to and resolving the customers' queries, mediating between the company’s international guests and partners to resolve easy to complex issues via phone, emails and live chat.

Rotterdam, South Holland, Netherlands

As a Market Research Agent, my job was to conduct interviews and surveys, seeking and recruiting the best candidates to provide info about the selected topic, both on a B2B and B2G level with a really high volume of work. I then shifted my focus on Quality Control, where I improved my feedback skills, coaching colleagues in person and remotely.

Bachelor'S Degree, Foreign Languages And Literatures, General

Study languages: English and Swedish

Master'S Degree, Languages And Intercultural Communication In The Euromediterranean Area.

Study language: English

Humanities/Humanistic Studies

One semester successfully attended at the Humanities Faculty of Universiteit Utrecht through the Erasmus project.