Sara Lorusso Email & Phone Number

Product innovation support

Booking.com is the global leader in providing consumers access to accommodations and other travelling services. My duty as Customer Service Specialist in such a high-volume context, is to provide exceptional customer care and to mediate between the company's international customers and partners, both in a B2B and B2C context. I had the opportunity to.

Rotterdam, South Holland, Netherlands

As a Market Research Agent, my job was to conduct interviews and surveys, seeking and recruiting the best candidates to provide info about the selected topic, both on a B2B and B2G level with a really high volume of work. I then shifted my focus on Quality Control, where I improved my feedback skills, coaching colleagues in person and remotely.

Bachelor'S Degree, Foreign Languages And Literatures, General

Study languages: English and Swedish

Master'S Degree, Languages And Intercultural Communication In The Euromediterranean Area.

Study language: English

Humanities/Humanistic Studies

One semester successfully attended at the Humanities Faculty of Universiteit Utrecht through the Erasmus project.