University Hospital March 2023 until present CSI Companies, Jacksonville FloridaEpic Credential Trainer Remote Client & Dorothy Rover - (train superusers, clinical staff i.e., clinical managers nurses, physical therapy, occupational therapy, speech language pathology, medical social worker, aides, schedulers, medical records specialist, and quality review staff). Dorothy Rover to complete workflows on the go such as review patient info, document time log, document care plan information, flowsheets, etc.

Trained adult medical trainees from the Front Desk, Centralized Scheduling, MA’s, Nurses, supervisors, new hire staff. Taught virtually using Teams and Zoom. Classes were Cadence, Clinical Schegistrar, Authorization & Referrals, Schegistrar, Template Build, Front Desk.

Providence St Joe (Southern & Northern California, Texas) March 2021 until March 2022Sedona Learning Solutions, Phoenix, AZEpic Credential FacilitatorFacilitated/trained home health & hospice and Cadence/Prelude, Epic training courses. Review course material. Respond to users’ needs and collaborated with other training staff to identify and develop appropriate technology solutions for teaching and learning. Verified course materials, training aids, and assuring safe training practices to enable clients to attain proficiency levels required. Facilitate self-directed firsthand training and learning exercises.

"Day In The Life" - Credential trainer primarily responsible for scheduling appointments with providers to assist with writing notes, orders, dictation, Inbasket to review orders and sign orders, unfinished notes, or unfinished encounters, using templates, patient movement etc. Round to assigned departments (inpatient and outpatient clinical) to support, observe, and assist physicians on proper documentation within the software. For example, Serve as an Epic resource and facilitate communication between end users and Command Center.

Hackensack Meridin Healthcare - Credentialed TrainerTrained trainees from the Front Desk, Schedulers Only (Clinical), Centralized Scheduling, MA’s, Nurses, supervisors, directors, and providers. Largest classroom sizes up to 24 trainees. Review and test lesson plans and software for development and accuracy. Assisted with correcting and creating curriculum for training to be used.

Clarius Group/AccentureDepartment of Defense MHS GENESIS ProjectTraining Cerner Content Developer. Responsible for writing and editing the training content for end-user training, as well as creating job aids and training documentation for staff. Develop training lesson plans. Involved in the training program development. Obtained an understanding of Cerner and DHMSM clinical and operational workflows. Conduct learning analysis and development of the Preliminary Learning Briefs, Instructional Design Maps, Story boards, Facilitator Guides, Competency Assessments, End User Agendas and Practice Activities.

Training Epic Version 2017 - CadenceCredentialed Trainer Cadence/Prelude. Trained trainees from the Front Desk, Centralized Scheduling, MA’s, Nurses, supervisors, directors, and providers. Taught Template class to managers and those responsible for the providers schedule. Coordinated template workshop for the building of the providers schedule. Largest classroom sizes up to 34 trainees. Review and test lesson plans and software for development and accuracy. Assisted with correcting and creating curriculum for training to be used. Responsible for training Super Users to provide a team of qualified staff to support a go-live. Spent significant time leading classroom training and well able to present material clearly and with confidence. Self-motivated with the ability to learn new concepts and job requirements quickly, as well as handle frequent change. Go Live – Command Center support working with “Service Now” software. Creating of tip sheets. On the spot training of users needing refresher. Short period of time trained new hires.

Epic Credentialed Trainer Cadence/Prelude. Trained trainees from the Front Desk, Centralized Scheduling, MA’s, Nurses, supervisors, directors, and providers. Largest classroom sizes up to 24 trainees. Review and test lesson plans and software for development and accuracy. Assisted with correcting and creating curriculum for training to be used. Classroom support for course Nurse 100 & 200 (ClinDoc). Responsible for training Super Users to provide a team of qualified staff to support a go-live. Spent significant time leading classroom training and well able to present material clearly and with confidence. Self-motivated with the ability to learn new concepts and job requirements quickly, as well as handle frequent change. Assist with go-live support for clinical and non-clinical staff during clinic rollouts.