Stephen Wainscott Email and Phone Number

Responsible for supporting Apple macOS-based endpoints using JAMF Pro across the entire Federal Reserve System. Administered devices, including system builds, enrollment, deployment of policies and configuration profiles, and resolution of complex hardware and application system problems. Endpoint Management: Supported over 600 macOS devices across the nation, restructuring Collections/Smart Groups to save 1 to 2 hours in deployment time to endpoints System Builds and Enrollment: Oversaw more than 30,000 Windows and macOS system builds, implementing a streamlined process that saved over 2 hours per build Policy and Configuration Deployment: Deployed policies and configuration profiles, modernizing delivery and automating software deployment processes for Macs, reducing deployment time from 1-2 hours to minutes Problem Resolution: Resolved thousands of complex hardware and application system problems with a 95% or better efficiency rate, meeting SLAs consistently Project and Incident Handling: Applied JIRA Scrum and Kanban methodologies, improving team collaboration and efficiency in handling projects and incidents. Cleared backlog and met SLAs more effectively as a team Office 365 Deployment: Achieved 95% adoption of MS365 on devices with a regular schedule of updates. Successfully facilitated the adoption of MS365 in the cloud for 26,000 devices Infrastructure Maintenance: Assisted in maintaining JAMF Pro infrastructure weekly, ensuring a 99% uptime. Streamlined MySQL, Tomcat, and Java updates to the backend for improved efficiency Security Best Practices: Reviewed and implemented best practices for JAMF Pro services, contributing to enhanced security measures through improved process documentation and update processes Access Provisioning: Provided provisioning and distributed management of security access to JAMF Pro, ensuring efficient access provisioning and adherence to security compliance

Administered SMS 2003, SCCM 2007 & SCCM 2012 R2, including SMS/SCCM Application, Collection and advertisement Management, SMS Reporting and diagnostic, Repair of SMS Infrastructure, and maintenance of the Windows 2003 Server Infrastructure, along with Wake On LAN. SMS and SCCM Administration: Managed a comprehensive portfolio of over 45,000 servers and systems under SMS 2003, SCCM 2007, and SCCM 2012 R2 administration Troubleshooting: Established a daily server-checking process, contributing to a 90% uptime  Application, Collection, and Advertisement Management: Maintained an above 95% SLA average on deployment of applications and security updates Efficiency Improvement: Streamlined the creation of collections and advertisements, reducing redundancy by 60% and enhancing deployment efficiency by 80% SMS Reporting and Diagnostic Repair: Involved in daily SMS reporting and diagnostic repair, ensuring a 95% saturation rate and creating customized reports for efficient SLA monitoring Windows 2003 Server Infrastructure Maintenance: Collaborated with Infrastructure and Architect teams to develop processes, achieving maintenance goals within specified timeframes Wake On LAN Maintenance: Conducted daily maintenance of Wake On LAN, achieving a 60% saturation rate and improving system connectivity Troubleshooting Assistance: Handled troubleshooting assistance for Federal Reserve district banks, achieving a 98% customer satisfaction rate and a 99% resolution rate Participation in SMS/SCCM Upgrades: Integral collaboration with the engineering team on SMS/SCCM upgrades for Server 2000, 2003, 2007, and 2012

Provided Tier 2 & 3 support encompassing a wide range of technologies, including the Microsoft suite of software, In-house Applications, Windows 7, 2000, XP, Server 2000, 2003, 2008, Active Directory, PC Hardware, VPN, SQL, SMS, GPO, Wake On LAN, Secure Doc Enterprise HDE, and Machine Build and Configuration issues. Support Volume: Successfully managed over 10,000 Tier 2 and Tier 3 support cases monthly, demonstrating a high level of proficiency in addressing diverse technical challenges Software Support: Resolved numerous instances of Microsoft suite software and in-house application issues, contributing to enhanced software stability and user satisfaction Operating System Support: Effectively handled more than 20,000 cases related to Windows 7, 2000, XP, Server 2000, 2003, and 2008, focusing on application, registry, OS functionality, and hardware issues Performance Improvement: Implemented support strategies resulting in improved system uptime of 80%  Active Directory and GPO Support: Provided frequent support for Active Directory and Group Policy Objects (GPOs), impacting positively on user access management and system configurations Hardware Support: Addressed numerous PC hardware issues, implementing efficient resolution strategies and contributing to overall hardware reliability improvements VPN and SQL Support: Successfully managed cases related to VPN and SQL challenges, showcasing expertise in secure remote access and database functionality SMS and Wake On LAN Support: Delivered daily support for SMS and Wake On LAN functionalities, achieving a notable 40% increase in the usage of Wake On LAN Machine Build and Configuration Issues: Addressed a significant number of machine build and configuration issues, implementing efficient processes and contributing to standardization and automation improvements

Provided Tier 1 through 3 supports for the Microsoft suite of software, NT4, Windows 2000, Windows XP, Active Directory, PC Hardware, VPN access, and Bank custom applications. Extensive experience in troubleshooting complex hardware and software problems.

Implemented a backup storage solution to maintain efficiency and restoration options on multiple NT and Win 2000 servers and 600+ employees.