Customer Service Representative
CurrentAnswer inquiries by phone, documenting the call, creating internal notes and sending follow up emails in SalesForce. Locate store order in Hybris, verifying information and confirming order status. Transfer customer to technical agents when there is questions on the mechanical or operational component of a product. Enter notes regarding camera product service orders into the SAP system.Email service department to get additional information on camera products that are being serviced. Place store orders for camera products and camera accessories over the phone.