Sarah Mailey Email & Phone Number

• Working with Project Managers to develop and manage scope, resources and the business case for major projects. • Provide analysis and documentation of the 'as-is' and 'to-be' business processes • Conducting workshops and presentations to validate process definitions in conjunction with the business process team members• Apply subject matter expertise to identify, develop and implement techniques to increase efficiencies, mitigate risks and resolve process issues• Application of the appropriate project standards, tools and techniques e.g. SBF to gain effective stakeholder engagement and efficient project outputs

Management of a core team of 18 via 2 direct reports with responsibility for developing the team through appropriate ongoing coaching and training to instil a culture of delivery to deadlines and targets; cross functional working and continuous improvement in the following key areas:• Cash & bank reconciliation services for all incoming and outgoing payments across 45 bank accounts• Balance sheet cash control and reconciliations for incoming customer payments circ £1.4billion per annum • Processing new connection deposits and interest payments thereon • Billing and collection service for Misc Income circa £80M• Providing cash processing service for all Miscellaneous Income• Building relationships with Operational Income Owners to maximise income and deliver timely management reporting

• Working with the project manager to develop and manage scope, resources and the business case of the project.• Providing analysis and documentation of the 'as-is' and 'to-be' business processes.• Responsible for the design, test and documentation of the functional design• Working closely with the technical team in the design and development of reports, forms, interfaces, system unit testing and integration testing• Production of training materials and delivery of training to functional teams

• Management of a core team of 8 Finance Associates via 2 direct reports• Maintaining integrity of financial data within GL for both statutory and regulatory compliance• Ensuring that adequate financial controls in place and compliant with statutory requirements • Driving efficiency and quality within financial controls and interfacing departments within the organisation

• Provide analysis and documentation of the 'as-is' and 'to-be' business processes • Conducting workshops and presentations to validate process definitions in conjunction with the business process team members• Working closely with the technical team in the design and development of reports, forms, interfaces, system unit testing and integration testing

Supervision and leadership for 5 credit controllers and 2 administratorsOutbound calls, cash forecasting and debt targets, A/c creation and billing, billing queries and disputes