Marc Redsell Email & Phone Number

Crawley, Gb

United Kingdom

Microsoft Migration

United Kingdom

Health, Safety, Security and Well Being (HSSW) Safety Reporting ProjectProject Objective: Implement a Safety Reporting Incident management tool purchased prior to any requirements elicitation taking place. Analysis Objectives: Understand the current state of Health and Safety Incident Management and identify current issues, understand the abilities and limitations of the purchased solution, identify the gaps between the two, and address GAPs through the use of reporting and process changes and development. The Analysis performed was as follows: • Define As Is Incident Management Process and document current issues across multiple workshops• Define high-level Reporting Requirements for an Incident Management solution• Develop an understanding of the EcoOnline tool and what it can achieve• Identify GAPS between the current Incident management solution and the new EcoOnline solution identifying what issues may be addressed, which will not, and what additional issues have been created• Define the ‘To Be’ processes for ‘Safety Observations, Injuries, Near Misses, and Service strike Incident Types in 24 workshops across 12 weeks • Define Requirements for implementation sign-off• Define and facilitate Joiners, Movers, and Leavers (JML) changes to ensure new accounts are set up with correct permissions• Define and facilitate the creation of data feeds to and from the EcoOnline solution• Configure EcoOnline solution• Facilitate UAT Phase 1• Support training and communications for the incident reporting roll-out go live• Support health and Safety through post-go-live

Crawley, England, United Kingdom

Trade Effluent Data ProjectProject Objective: Provide the business with an efficient Trade Effluent system that delivers Southern Waters commitments to customers and regulators. Improves; data capture, process and storage, reporting, integration with non-Trade Effluent procedures and user experience.Analysis Objective: Define the Trade Effluent Data business system, Elicit General and Technical Requirements for the scope, work with architecture to define the solutions and then document Functional and Non-functional requirements in Use Case format with high level process maps within the constraint of the defined solution or build constraints• Generate Rich pictures illustrating the ‘As-Is’ Trade Effluent Data system and highlight requirements, area’s with issues and GAPS in the current solution in a single workshop• Generate an initial set of General Requirements from these rich pictures• Generate Level 3 BPMN ‘To-Be’ process maps for each component identified in the Rich pictures (Application, Account Maintenance, Monitoring and Enforcement) across 32 workshops• Document General and Technical requirements and link back to the relevant step in the process• Review Requirements with Project Working Group, project and IT stakeholders and update where appropriate• Review requirements and gain approval from project sponsor• Create a presentation for senior stakeholders to outline the scope of the project following the initial requirements elicitation exercise• Generate initial Use Case diagram• Elicit requirements for Use Cases across the Account Maintenance component (33 Use Cases)• Document the use cases, review and approve

Crawley, England, United Kingdom

MARs ProgrammeProject Objective: Implement a solution that manages procurement requests received from internal and external parties and automates as many of the processes as possible.Analysis Objective: Elicit General and Technical Requirements for the defined scope then document Functional and Non-functional requirements in Use Case format with high-level process maps which can be used to define a solution• Generate Rich pictures illustrating the ‘As-Is’ procurement case management system and highlight requirements, areas with issues, and GAPS in the current solution in a single workshop• Generate an initial set of General Requirements from these rich pictures• Generate Level 3 BPMN ‘To-Be’ process maps for each component identified in the Rich pictures across 10 workshops• Elicit Technical requirements from the data teams, architecture team, and prior project technical constraints• Review all requirements and Use Cases and Gain approval

Crawley, England, United Kingdom

End User Computing Program Program Objectives: Roll out the Office 365 suite of programs across the business including; Windows 10, 365, Power BI, and Azure technologies.Analysis Objectives: Define the end-user data for 4500 users to understand the application each role requires and elicit hardware needs for target upgrades.• Define the data required by the Programme to upgrade the company’s operating systems including analysis of the project documentation and workshops with the various Project Teams under the programme• Create a variety of approaches to meet the program requirements (including a testing phase for each approach, define the forms to capture the data and the process to follow)• Present several approaches to the Programme Manager, Senior Stakeholders, and Subject Matter Experts and agree on the best approach to undertake.• Plan the chosen approach and create the process, data forms, and scripts for the chosen approach.• Gain Approval from the Programme Board to proceed with analysis work.• Interview 321 Line Managers, 231 Role Holders, and 137 3rd party managers and role holders• Collate and quality check incoming data from Line Managers.• Collate all incoming data and track the progress of Interviews and data returned by the Line Managers.• Update the Programme Manager and PMO each week on progress ensuring the Project Plan is kept up to date and the analysis work is delivered on time.• Perform Data analysis on the Internal Teams for the End User Computing Project• Create a Handover document to outline trends in the data collected, highlight useful information to meet specified objectives, document a key for translating some of the more complex data captured, and document lessons learned for the program and Business Analysis team• Handover all data to the relevant End User System Programme stakeholders

Remote Working

Lead the Business analysis and drive delivery of changes to capture Supporter data under the ‘GDPR’ Legal Basis of ‘Legitimate Interest’ including changes across the SRM solution (Salesforce), Data Protection, Income Generation, Supporter Care and Compliance• Engaged with diverse stakeholders from across Data Protection, Compliance, Income Generation, Digital, Campaigning, IT Solutions, Improvement and Innovation and Data and Insights• Produced appropriate project documentation for the various phases of the Delivery process to drive change and ensure Governance process were adhered to• Managed the work and time of the Stakeholders assigned as Subject Matter Experts to the project• Organised, assigned and aligned the project work for a second Business Analyst• Planned Requirements analysis through to delivery to It Solutions by week 2 – plan was aligned to the delivery timescales• Generated a catalogue of end to end Business requirements through 1-2-1 meetings, online workshops and guidance provided by the ICO website• Issued General Requirements for approval (BRD) by week 4• Transitioned the project from Waterfall to Agile Delivery (includes setting up Jira Kanban board)• Documented all User Stories for Digital, Salesforce and Talend changes• Worked with the Architect to design an updated Data Model in SRM• Mapped As Is and To Be Processes Manual• Integrated To Be Processes Manual Processes• Escalate project Risks via several ceremonies including the weekly update to the Programme lead and Senior Stakeholder• Manage Project Actions• Drive Continuous Improvement through the project to ensure delivery deadlines are met• Maintain stakeholder focus on delivery while balancing the quality with the resources and time available• Facilitated the review and approval of the Solutions Architecture• Reviewed and aligned Development and Testing through the projects User Stories

Redhill, United Kingdom

Lead Business analysis aimed at defining requirements and workflows for implementation of Oneserve workforce management solution; gather requirements while overseeing solution design, configuration, testing, training and implementation:• Engaged with diverse stakeholders while optimising / reengineering business processes – including systems development.• Created and validated business process models (AS-IS / TO-BE), alongside business and system flows to identify improvements.• Performed gap analysis between business and technology solutions and reported to senior-level decision-makers.• Contributed to the management of process management and mapping.• Accurately translated business requirements into functional specifications.• Scoped and led UAT testing.• Enhanced staff systems knowledge through the development of training materials, including floor support on go-live.• Planned and facilitated successful cutover to live from the existing WFM solution.

London, United Kingdom

DLA Piper (2018-2019)Scoped and defined requirements for business travel project following review of Request for Information (RFI) tender stage; captured, validated and approved requirements while harnessing Use Cases to approve functional, non-functional and technical requirements.• Prepared Business Requirements Document (BRD) within two weeks from RFI.• Interviewed senior stakeholders and secured approval for recommendations.• Set, implemented and monitored achievement of project objectives.• Recorded and mitigated risks, issues and assumptions while promoting engagement at all levels.• Oversaw modelling of existing and proposed processes.• Chaired multiple interviews and internal / online workshops; identified and secured Subject Matter Experts (SMEs).• Combined documents into a format used within DLA Piper’s Request for Proposal (RFP) template.

London, United Kingdom

Facilitated Peabody Group Maintenance (PGM) growth project to expand Peabody’s internal Maintenance and Repairs team workload and reduce third party contracted repair and maintenance costs via new field service and mobile workforce management technology (Totalmobile) implementation / configuration:• Led business analysis to produce activity-level process maps, business requirements, user stories, data analysis and facilitate workshops.• Prepared and presented Business as Usual (BAU) documentation and a robust communications plan.• Oversaw data analysis mapping Peabody data to PGM systems and Total Mobile solution.• Defined staff requirements for recruitment and to support project expansion.• Refined and introduced fit-for-purpose business processes.

Whiteley

Led requirements analysis for ‘Display Only Model’ migration from existing supply chain solution to a new internal supply chain. Led the analysis and training for migration of Google Office Suite to Microsoft Office 365; gathered and managed business, functional, non-functional and technical requirements to support seamless rollout of Office 365 to 750 UK stores:• Analysed and illustrated existing strategic business model for product fulfilment.• Communicated requirements and TO-BE scenarios across multiple departments, resulting in effective change, communication and development of training materials.• Project managed data mapping for file migration from G-Drive to One Drive as well as data modelling for customer interactions.• Identified and mapped 12 BAU processes based on Proof of Concept (PoC) outcome.• Managed corporate rollout of Office 365 while managing two Business Analysts (one based in North Europe), including associated progress reporting, communications, quality monitoring, team support / mentoring and project-critical process documentation.• Organised and managed workshops, drop-in sessions and on-site go-live support at multiple sites throughout UK and Guernsey.• Elicited and defined IT requirements for ‘Display Only Model’ project.• Organised and Led workshops for developing Display Only Model Solution• Organised and Managed testing for new Display Only Model solution

London And Germany

Coordinated process mapping events and tasks to enhance transparency of ‘AS-IS’ system processes (including booking flow / extra baggage / exchange rates) to support root cause analysis and resolution of 300 issues following a booking system change.• Gathered data and process information from stakeholders across England, Scotland and Germany.• Translated issues to manageable defects, changes and clarifications• Translated Changes to User Stories for delivery through the web modernisation project• Completed gap analysis between Amadeus and GAMBIT Airline reservation systems.• Liaised with stakeholders to overcome time constraints and objections.• Managed data and class modelling to illustrate data changes.• Mapped processes to raise and prioritise priority developments.• Created and raised a £288K business case to secure development resources to resolve error messages.

Tottenham Court Road

Orchestrated analysis of end-to-end KANBAN and SCRUM requirements delivery processes to define roadblocks in delivering developed stories and identifying quick process improvements / deployments:• Implemented and led Greenbelt level process Improvement project using DMAIC project lifecycle.• Mapped Agile and Sprint processes, including: requirement elicitation, management, story, bug, spike, task creation, development, QA test and release cycles.• Measured and reported on issue impact.• Coached internal teams on Agile best practices.• Liaised with Developers and Testers spanning three different time zones (UK / USA).

Gatwick

Senior Business Analyst reporting to the head of the Project Management Office. Recruited to lead the Data Augmentation Agile project, Data Augmentation is the project tasked with moving data from a Document Database to a big Search engine data base (Cassandra), ensuring the data is accurate, complete and the process (from data entry to availability via the Search engine) is efficient and documented.Project Work Includes:•Completion of Data Augmentation Screen to show Validation success/Failure indicators•Mapped Data between the Document Data Base and the Big Data search engine•Creation of Specifications for Validation rules:-Validation of Data at the user interface (Client Side)-Validation Rules at the Server Side •As Is Workflows-Loading a Static Contract-Loading a Dynamic Contract-Approval of a Contract-Publishing a Contract-Validation of a Contract•To Be Work Flows mapped to an activity map level:-Loading a Dynamic Contract-Loading a Static Contract•To Be Work Flows Mapped to the Process Steps level:-Approval of a Contract-Publishing a Contract-Validation of a Contract

The Office, Crawley

Project work includes: DiiO Carrier Intelligence:Documentation of Supporting Requirements•Requirements Analysis and Implementation ‘DiiO CI’•Requirements Analysis of Sales, Revenue, Passenger Inventory, Ticketing and Booking Data•Requirements Analysis of Proration including Special Proration, Average Weighted Mileage and Standard Proration -Creation of Flows to illustrate the Proration rules used by VAA -Creation of Schema and Business Rules to apply to ProrationBusiness to Business Sales CRM Project•Requirements Analysis and Documentation of the following entities; ‘General Accounts’ information, ‘Agreements’, ‘Faivers and Waivers’ and ‘Familiarisation Flights’‘Sales and Marketing’ and ‘Airports’ including the following:•Requirements Analysis and Implementation ‘Live Flight Statuses’ for ‘Air New Zealand’ Codeshare Flights•Requirements Analysis and Implementation of changes to ‘vBrief’ for Project Olympic•Requirements Analysis and Implementation of changes to Aircraft Messaging systems supporting Air Lingus flights for Project Olympic•Requirements Analysis and Implementation of changes to the ‘Welcome’ system for the Delta & VAA Joint Venture•Requirements Analysis and Implementation of ‘Live Flight Statuses’ for Delta Codeshare Flights•Requirements Analysis and Implementation of the Aspect Performance Management system•Requirements Analysis, documentation and management for the Ancillaries Project Phase 2•Requirements Analysis, documentation for Project Siebel•Process Improvement for the CR Omnidocs Project•Process Improvement for the MDM ProjectCompleted feasibility studies for the following software to ensure appropriate ‘Business Cases’ could be written and raised for review:•Live Flight Statuses for ‘Air New Zealand’ Codeshare Flights•Telemarketing Regulations changes•Baggage Fee changes•Aspects Email Management Software•Aspects UCC Admin Tool•Aspects Voice Portal Software•Changing the Virgin Atlantic Airways SSIM provider

London, United Kingdom

Business Analyst reporting to the CMS Action Team Manager supporting the Case Management System (CMS), My Roles and Responsibilities were:Gather and document requirements from various users, manager and senior managers across the NMC FtP DirectorateRe-design and run the CMS Change Management Process IncludingUse of GAP analysisNew process mapped at high and mid level detailImplement a new change Priority process for changes (based on MoSCoW)Implement High level Benefits analysisCreated a new Change Request Document to track all required detailsCommunications to the businessEnsuring all designs meet the Business VisionSet and meet deadlines for delivery of requirementsManage requirements between NMC and the third party developersManage UAT Including • Training users to write test scripts • Training users to use HP Quality Center • Ensuring UAT commenced on time and tested all changes implemented in a releaseManage UAT testers to ensure high quality test scripts Ensure the necessary support is in from testers senior and direct managementOrganise and Chair CMS Change Board to gain approval for Releases

Change and IT - RBS Invoice Finance - Business & Commercial (B&C) Banking. Business Analyst reporting to the Project Manager, My Roles and Responsibilities in the Project were:Gather and document requirements from Subject Matter Experts and various sources across RBS Invoice FinanceEnsuring all designs meet the Business VisionDevelop requirements to meet external web application standardsDocument detailed Use Cases in both Microsoft Word and Enterprise Architect including the following:Use Case Models in Universal Modelling Language (UML)Realization DiagramsDetailed Screen wire-frames using Enterprise Architect, Microsoft Visio, Excel and PaintDocumenting Data Mapping diagramsScreen Maps in Microsoft VisioScreen Mock-ups in Microsoft Excel, Visio and EAScreen Maps using Microsoft VisioScreen Mock-ups using Microsoft Excel, Visio and Paint; Writing test scriptsRe-engineering background processes using Lean tools to improve efficiencyCreating future-proof solutionsWorking to stay on time and on budget within the projectOwnership of the defect and clarification lifecycle for Release 1 and 2aStakeholder management at various levels across the businessRunning Regression testsRunning Audio MeetingsOrganising Weekly Team MeetingsProducing Weekly Reports.

Process Analyst reporting to the London and East Anglia Regional Manager and Black Belt Nationwide Project Leader. Roles and Responsibilities were:Support Group Change with process re-engineeringDrive the Lean way of thinking across the London and East Anglia Region for RBS/Natwest Business BankingRun Greenbelt Projects including:Identifying and Defining the root cause of waste in Business Banking processes to gain approval for projectsMeasuring the waste in a process to produce real figures showing what is actually happeningAnalysing the data gathered in the Measure stage and transferring the raw data into something stakeholders could understand and relate toImproving the process, identifying the root cause of the problems in the process steps and making necessary changes to remove the problemControlling the new process and ensuring the process meets high business standards, adjusting the new process if required and reviewing the process to evidence benefitsImplementing small change in the frontline to produce a quantifiable financial benefit to the businessImbedding new processes and IT applications into the offices within the London and East Anglia regionsWorking within strict Risk Controlled environmentsStakeholder management across the regions offices and process centres both nationwide and overseasWorking from different offices every week to maintain a presence across the region.

Bcs Certificate In Business Analysis Practice, Business Analysis, Pass

Part of the 'BCS International Diploma in Business Analysis' (formerly known as ISEB). This course introduces attendees to essential.

Foundation Certificate In Business Change, Business Analysis, Pass

Part of the 'BCS International Diploma in Business Analysis' (formerly known as ISEB). AssistKD's Foundation in Business Change training.

Bcs Certificate In Systems Development Essentials, Business Analysis, Pass

Part of the 'BCS International Diploma in Business Analysis' (formerly known as ISEB). AssistKD's Systems Development Essentials course is.

Requirements Engineering, Business Analysis, Pass

Part of the 'BCS International Diploma in Business Analysis' (formerly known as ISEB). This course is structured around a Requirements.

Gcse'S; Gcse B, English; Maths, Physics, Biology And Chemistry; Grades Integrated Business Technology

GNVQ in Business Studies passed Equivalent to 4