Nicholas Smarg Email & Phone Number

Under the supervision of the VP of Programs, I am the performance, integrity, and security of the organization’s membership and program database (nFocus, Salesforce, MyClubHub, EZReports). As the DM I am involved in the planning and development of the database(s), as well as troubleshooting any issues on behalf of the users and ensure that data remains consistent across the database.The position monitors the effective use of data collection and reporting systems, manages program staffs’ use of outcome measurement tools and data entry, guides the analysis and translation of data, and produces monthly, quarterly and annual reports for senior management. The DM will assist the Director of Programming in monitoring 21st CCLC program requirements including quality and deliverables. The DM develops processes and procedures for ensuring timely submission to DOE. In addition, the DM will also lead two special initiatives, both of which offset the cost of serving economically distressed families: managing the Club’s contract with Early Learning Coalition and maximizing the Club’s participation in the Palm Beach County Youth Services Department’s Summer Scholarship Program.

West Palm Beach, Florida

Primary Responsibilities:• Manage all programmatic reporting requirements for all grants as assigned.• Prepare reports for program goals, reporting requirements, applicable rules and regulations for assigned grants.• Work effectively with Project Director, Club Directors, and Program Staff.• Provide assistance to Club Directors with the implementation of all grant compliance components.• Conduct Club visits for all assigned grants.• Identify and Evaluate potential risks and make necessary recommendations.• Analyze trends affecting program operation, performance and outcomes, to make necessary recommendations.• Utilize a grant management software to manage grants and deadlines.

Under the direction of the Finance Director Youth Development and Education, I oversee the day-to-day operations and assist the family centers with general financial, administrative, and operational management support. Primary Responsibilities:▪ Oversee financial, administrative, and operational functions of multiple family centers.▪ Hold responsibility for month end reporting during the annual preparation of budgets totaling over $19M.▪ Track, analyze, and manage annual grants (local & federal).▪ Manage all school program and non-government grant contracts.▪ Verify all grant reporting requirements.▪ Provide on-going training to Site Coordinators, Program Directors, and Executive Directors on varying systems and tools, including Salesforce.com and Zuora.▪ Manage all financial assistance applications for school programs and camps.▪ Identify new opportunities for revenue growth and retention via analysis/audits of data, systems, and processes.▪ Champion strategies for improving program enrollment and collections processes.▪ Attained 35% collection rates while ensuring all bad debts and accounts receivables were handled properly.▪ Prepared annual tax documents for child care reimbursement.

Orlando, Florida Area

Managing the flow of information between grantor(s) and the Y, I ensured the accuracy and timely processing of financial, administrative and grant reporting data was met according to requirements and deadlines set forth by grantor(s) are met. Primary Responsibilities:▪ Tracked and analyzed the financial position of all grants related to the Middle School Program.▪ Completed and audited cash reconciliations.▪ Ensured compliance with all grant reporting requirements and deadlines.▪ Collected and submitted billing documents to grantors on a monthly, quarterly and yearly basis.▪ Initiated quality assurance efforts to verify accuracy of invoice coding and purchase orders.▪ Developed and maintained a grant reporting tracking system notifying all involved parties of upcoming deadlines.▪ Garnered 100% collection rates for all program enrollments.▪ Supported the Citizens' Commission for Children Grant by coordinating the collection and reporting of fiscal documentation totaling $1.7M.▪ Produced weekly, monthly, and annual variance reports.

Orlando, Florida Area

▪ Managed key programs while overseeing a 15-member staff and maintaining continual communications and relationships with school principals and administrators.▪ Coordinated interviewing and hiring initiatives.▪ Trained staff on company systems, procedures, and policies.▪ Collaborated with personnel to establish strategies for increasing memberships.▪ Distributed government reports to support efforts in maintaining a $1.3M grant each year.▪ Organized various events to raise over $15K in scholarship campaigns.▪ Increased attendance by 13% annually via the development of new programs geared toward prospective students.

Orlando, Florida Area

Our mission is to alleviate your anxiety, by creating lifelong memories that exceed your expectations.

Orlando, Florida Area

 Primary responsibilities include: greeting guest, registering guest, making and modifying reservations, hotel operator and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Assist guest with any inquiries regarding local entertainment, restaurants or transportation. Maintain efficient and effective flow of information with guest and all internal departments. Handle additional duties as needed by guest or management.

Orlando, Florida Area

 Greet and register incoming guest. Process guest folios and collect payments. Administer and manage cash handing responsibilities. Handle guest request and concerns promptly and with courtesy.

Hospitality Management, Guest Service

Course emphasis in Guest Service Management and Entertainment/ Operations for the Theme Park industry.

Associate Of Arts (A.A.), Business Administration

Course emphasis in Small Business and Nonprofit Organizations.