Sue Willis Email & Phone Number

Lead the key support teams for all branch & contact centre colleagues (Customer Interactions) working tirelessly to ensure delivery of first class knowledge management platform, change management and operational readiness, transformational initiatives, simplification of processes, policies and ways of working, supporting divisional management, onboarding & recruitment of new colleagues, training & upskilling of voice, colleague engagement and communication and driving forward new initiatives to support colleagues including award winning support for vulnerable colleagues and colleague community support.

United Kingdom

Supporting the strategic ambition to create a diverse and inclusive workplace where everyone can come to work as themselves. Providing support to our Women in Business members and male allies to help them have the career they want.

London, England, United Kingdom

As one of the trustees of the San UK Foundation we have the privilege and challenge of making grants to amazing charitable organisations that are working tirelessly to support their communities and drive forward impactful change to improve digital and financial education.

London & Uk

Designing, developing and implementing a bank wide transformation and engagement programme to expedite the simplification of colleague and customer key processes, policies and procedures that in turn aid the delivery of the strategic aspirations of the bank

Triton Square London

MD with key responsibilities for - Core complaints Strategy & Policy- Customer Experience Measurement and improvement - Channel Survey Programme - Core Complaints Operational Teams - sites across the UK - Vulnerable & Bereaved Customer Journey and Policy

Leicester, England, United Kingdom

Asked to lead the transformation and migration of Alliance & Leicester retail management teams supporting the Head of A&L retail channel during the migration of A&L to Santander.

Led a number of divisional and regional branch teams delivering exceptional customer outcomes, customer experience and exceeding all commercial and performance goals. Renowned for inspiring and developing others and achieving outstanding colleague engagement and satisfaction.

National Uk

Started as Retail Graduate Trainee and worked through a variety of progressive leadership roles including Sales Manager,Retail Manager, Divisional Director leading teams to deliver commercial performance, outstanding customer outcomes and delivering first class customer experience