Sean Masterson Email & Phone Number

Atlanta, Georgia, United States

• Develop and maintain exceptional customer service experience
• Create engaged customers and facilitate organic growth
• Responsible for client health and resolving issues in a timely manner
• Set clear goals and objectives with clients and deploy effective strategies
• Follow established service procedures, policies, and standards across clients
• Maintain accurate records and documentation across customer service actions

St Petersburg, Florida, United States

• Provide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members.
• Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities.
• Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth.
• Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management.
• Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork.
• High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

Chicago, Illinois, United States

• Accurately tracking all renewal related activity and information within the internal systems and supporting the account management teams with a monthly storage and user overage report.
• Owning, driving, and managing the quarterly renewals process in collaboration with the account executives to meet and exceed my quarterly goals.
• Continuously managing the renewal pipeline and collaborating with the renewals team in weekly/monthly meetings to discuss renewal forecasts, top renewals, and at-risk accounts
• Cross-functional Collaboration with the Customer Success, Support, Cloud Services, Sales, and the leadership team to resolve customer issues and help develop resolution strategies to finalize cloud renewals.

Chicago, Illinois, United States

• Proficient in Salesforce with daily interactions to streamline lead generation & analyze customer performance strategy.
• Responsible for lead generation and securing monthly quota by orchestrating demos featuring Upwork's independent contractor and agency software capabilities and client benefits.
• Host product sales introduction with marketing-generated leads and identify emerging enterprise opportunities within current book of business.
• Develop and retain relationships with networking and referral source partners by executing ongoing engagement and communication strategies.

Greater Chicago Area

• Exceed monthly sales goals by 135% and achieved top 5% sales personnel.
• Developed target market strategies by mirroring consumer demographics and customer ratings to merchant's product and services, economic model and primary revenue and profile drivers.
• Utilized experience with deal structure and strategy to reach both Groupon and merchants' desired outcomes - maximizing customer satisfaction, engagement, retention, and profit.
• Nurtured former and existing merchant relationships through re-engagement strategies to retain, optimize and close local deal.

Greater Los Angeles Area

• Responsible for Customer Relations with high-tier broadcasters active on the Live.me application, including Chad Rogers from Million Dollar Listing, YouTube star Maxnosleeves, and Rap artist Rich Rocka
• Managed the curation of external social media activity to highlight on broadcasters' social media profiles to boost online presence and engagement.
• Analyzed broadcast performance and replay coverage to identify potential growth opportunities.
• Led, trained, and managed six content team members.

Burbank

• Oversaw Customer Relations with prospective clients and partnership for over 200 networks including NBC, CBS, FOX Sports, HGTV, and Food Network
• Managed collection and distribution of network video content featured in majority of US airports.
• Trained and managed cross-functional team including captioning members and airport content schedulers.
• Reviewed and approved graphics and video files for proper specs and codecs and analyzed video performance to curate insights for client-specific reporting.

Bachelor Of Fine Arts (B.F.A.), Cinematography And Film/Video Production

Associate Of Arts (A.A.), Communication And Media Studies