S. Matthew Bauer Email & Phone Number

Golden Valley, Minnesota

Published web content, editorials, articles and reviews, as well as edited and adapted written material to script. Highlights include: • Editorials, Film Reviews – Box Office Magazine• Adaptation (business book to narrative screenplay) – EIC, Inc.• Edited web content (Portuguese to English) – bcurious.com• Generated web content – bloody-disgusting.com; ostrichink.com

Minneapolis, Mn

• Condensed 500 pieces of client-facing collateral by 95%. Finished nearly one month ahead of schedule and under budget (Optum)• Wrote 50 custom scripts, successfully enhanced for one-pass Legal approval (World Kitchen)• Edited existing copy on 75 external letters, proactively optimizing for customer comprehension (UnitedHealth)

Golden Valley, Mn

Manager and consultant of internal and external corporate communication from a customer experience perspective; led large team of phone communication reps• Created and published web copy and automated phone scripting that saved the company $10,000 in call reduction during October 2012• Significantly reduced customer traffic by editing and writing customer-facing content, while also enhancing the customer experience• Constructed a mail insert that resulted in a 32% website… Show more Manager and consultant of internal and external corporate communication from a customer experience perspective; led large team of phone communication reps• Created and published web copy and automated phone scripting that saved the company $10,000 in call reduction during October 2012• Significantly reduced customer traffic by editing and writing customer-facing content, while also enhancing the customer experience• Constructed a mail insert that resulted in a 32% website adoption rate• Consulted on verbiage and layout of multi-million dollar in-house application, resulting in a 10 second call handle time reduction and an annual savings of $45,000• Took the initiative to develop and deliver the three-part training session “Know Your Customer,” ensuring that more than 500 employees were sufficiently prepared to engage in a relationship-based strategy• Built SOPs and process maps with global partners, mitigating future quality and compliance issues, and establishing definitive rules around a new enterprise-wide system• Chosen by Executive leaders as the liaison to 35 company-wide stakeholders, ensuring their awareness and approval of milestones for a major application build • Appointed primary subject matter expert on rebuild of National website, increasing adoption rates and ease of user interface Show less

Golden Valley, Mn

Managed customer and insurance agent product and process queries; trained and mentored phone reps• Developed training curriculum for cross-trained CSRs • Delivered training, regularly finishing ahead of schedule and with a 98% success rate

Los Angeles, Ca

Coordinated the authoring, marketing, distribution and creation of electronic titles• Wrote print and SEO web copy for ecommerce site, driving distributor and customer awareness on a shoestring budget• Delivered final edit of titles, ensuring optimal format and layout of eBook titles

B.A. In English, Creative Writing, Critical Writing, Film Studies, Film, Literature

Focus On Directing And Screenwriting