Siegfried M. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Provided Tier 2 technical support, handling escalated service requests and resolving complex technical issues within defined SLAs.Worked closely with Tier 1 support to ensure smooth incident escalation and resolution, contributing to a high level of customer satisfaction.Assisted in the maintenance, monitoring, and troubleshooting of client systems, optimizing performance, security, and reliability.Contributed to the development and execution of disaster recovery plans and assisted in the implementation of security policiesMentored Tier 1 team members, contributing to their professional development and technical expertise.Skills:AzureO365Windows ServerIT Infrastructure ManagementNetwork AdministrationCybersecurity (Defender)Problem SolvingDocumentationTeam LeadershipDefender (cloud/ 365)Customer ServiceScript (Powershell)

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

Senior Technician Role offering solutions to maintain the operational continuity of the business.Offering solutions in the following products:- Windows Server (2012 R2, 2016, 2019)- Microsoft 365 (Azure AD, Exchange, Sharepoint, Teams)- Office 365- Barracuda systems (Antispam, Cloud Backup)- Quickbooks support- VmWare Support- HyperV Support- Final User Support- Networking- Storage (Qnap, Synology)

Coquitlam, British Columbia, Canada

Burnaby, British Columbia, Canada

Santiago Province, Chile

Support, maintenance and troubleshooting for implementations (performed or to be performed) on clients.Project HighlightsImplementation of Easy Lobby system for control of visits, Resolution of projects with problems, aftertheir initial implementation and Design and generation of flows attention to Helpdesk. Monitoringsystem using PRTG software for 250 stations in different cities.Technologies Used: Windows Server 2012, SQL Express, Bizagi, PRTG, EasyLobby

Santiago Province, Chile

Support, maintenance and repair of IBM servers, X-Series, System X, Blade center and Storages. Coordination of projects of installation / uninstallation of equipment and planning of firmware updates for deployment in client server farm.Project HighlightsInstallation of new Datacenter outside Santiago (more 35 servers and storages), Response times toincidents greater than the group average. Knowledge of various brands of servers, which allowed meto train colleagues on their maintenance and support.Technologies Used: Only proprietary IBM software was used.

Santiago Province, Chile

Administration of McAfee ePolicy Orchestrator (ePO) with an approximate total of 7500 stations.Generating weekly and monthly reports on implementation of Mcafee antivirus.Match AD with Stations for full protection in stations (malware, virus, USB protection)Technologies Used: Windows Server 2003, Mcafee ePO, Office, Symantec Antispam

Santiago Province, Chile

Windows Server Administrator, in charge of ATM reporting systems (Electronic Journal Manager), antivirus update/upgrade in ATMs (McAfee ePO) for 5900 ATM, Distributed nationwide.Project HighlightsI made a system to extract reports and send information to clients using Access, Excel andPowerPoint (Macros Programming). In addition, I took the deployment of new software packages, newadvertising and report any problems in ATM, in order to be quickly resolved by other areas.Technologies Used: Windows Server 2003, Mcafee ePO, Office, Remedy, On/2, CA DeploymentTool, NCR Software, Wincor Software

Santiago Province, Chile

Windows Server Administrator, in charge Active Directory, Exchange Server and Audit File Servers, antivirus update/upgrade in stations (7800) Distributed nationwide. Solve problem with users (via Ticket) or Remote control.Project HighlightsActive Directory (AD), Exchange Server and McAfee ePO installation, configuration andadministration. This includes adding and removing users in AD, creating and checking Group Policies(GPOs), domain administration, email system installation and configuration, as well as Antispam andAntivirus System Administration. Generating weekly and monthly reports on implementation of Mcafeeantivirus, and AD activity.Migration from Windows NT to Windows 2003 and Exchange Server 5.5 to Exchange Server 2003.Technologies Used: Windows NT Server, Exchange 5.5, Windows Server 2003, Exchange Server2003, Remedy, Dameware, VMware.