• Provide reference services and reader's advisory in the Adult and Children's Departments • Teach patrons how to use various library technologies and digital services and solve technical problems as they arise • Plan and perform family storytimes • Manage independent research projects while answering reference questions • Develop the early reader book collection• Promote library services, programs, and facilities to the public, especially during the COVID-19 pandemic • Provide supervision, behavioral management, and policy enforcement while maintaining a positive environment for patrons • Participate in the development and implementation of diversity, equity, and inclusion plans•Collaborated on the creation of the library's strategic plan

•Provide reference services and reader’s advisory in the Adult, Teen, and Children's Departments •Teach patrons how to use various library technologies and solve technical problems as they arise •Plan, organize, and facilitate community outreach at city events and at local parks with the mobile library van •Perform story times in the park with the mobile library van •Craft creative passive programming displays in the Children's and Adult Services Departments that support the lifelong learning, educational, and cultural interests of the community •Designed flyers in multiple languages that advertise the library's digital resources and services to our diverse community •Facilitate library programs such as scavenger hunts, Summer Reading Programs, documentary showings, and holiday programs •Previously oversaw the selection, purchase, and maintenance of multiple adult non-fiction sections

• Digitized approximately 50 scrapbooks of images and articles belonging to Dr. Amarjit Singh Marwah for a digital community archives• Edited images for digital publication utilizing DropBox and Mac Photos software• Kept organized, detailed records for efficient processing• Created metadata for cataloging and digital publication

• Provided academic reference services in-person, by phone, and by email • Taught students, faculty, and the public effective research techniques utilizing the library catalog, the UC union catalog, over 700 interdisciplinary research databases, and internet resources in easy-to-understand language • Pursued professional development for information literacy instruction• Utilized the QuestionPoint chat service to provide 24/7 virtual reference services to the American and British academic community • Utilized creative problem-solving skills, flexibility, and perseverance to answer a range of research questions • Contributed to the ongoing statistical data collection about reference encounters• Resolved common technological access issues, e.g. helping patrons install UCLA’s VPN into their Mac and Windows laptops, tablets, and smartphones for off-campus library access• Managed independent projects such as editing LibGuides, organizing the reference desk manual, and designing digital promotional material for UCLA’s VPN• Cultivated positive, professional relationships with subject librarians, supervisors, staff, and patrons• Collaborated with departmental staff for projects, professional development workshops, skill sharing, and reference problem-solving• Supervised, trained, and mentored two new graduate student reference assistants

• Effectively managed the Education and Exhibits department’s front office as a temporary administrative assistant • Assessed, organized, and cataloged 15 years of research and exhibit records • Processed accounting expenses• Collaborated with colleagues on their projects• Efficiently managed the office schedule, mail delivery, kitchen, and conference rooms• Demonstrated refined customer service skills to visitors and callers• Trained the new administrative assistant replacement