Shelby M. Email & Phone Number

Richardson, Texas, United States

• Configured, deployed, and maintained Fortinet and Cisco Meraki firewalls, switches, and wireless access points, ensuring 99% uptime and secure connectivity during rapid business growth.• Spearheaded the implementation and management of Netbox as the centralized IP address management and circuit inventory solution, improving visibility and accuracy across a 600+ location network.• Served as escalation point for Tier 1 and Tier 2 technicians, providing advanced troubleshooting and mentorship to enhance team efficiency and technical expertise.• Diagnosed and resolved complex network connectivity issues, collaborating with remote team members and contractors to minimize downtime and maintain business continuity.• Supported server troubleshooting and maintenance, ensuring seamless integration with network systems and optimal resource allocation.

Dallas, Texas, United States

• Directed and mentored Junior System Administrators, SOC Analysts, and Security Engineers, fostering skill development and operational excellence in both on-site and remote environments.• Acted as the final escalation point for complex network and cybersecurity challenges, ensuring swift resolution across Microsoft Azure, SentinelOne, Darktrace, ThreatLocker, and N-able platforms.• Partnered with SOC Analysts to refine EDR, XDR, and NIPS models, reducing false positives by 65% through enhanced tuning and automated response mechanisms.• Championed the transition from legacy VPN and Remote Desktop environments to Zero Trust Network Access (ZTNA) and Cloud Access Security Broker (CASB) frameworks, strengthening security and scalability.• Conducted risk assessments, identified gaps in controls, and updated policies to align with SOX, RAS, and ISO27001 standards, enhancing audit preparedness.• Collaborated with Legal and Compliance teams to meet regulatory mandates (SEC, FINRA, FTC, NYDFS) and maintain adherence to PCI-DSS, FTC Safeguards, GLBA, and CCPA frameworks using NIST 800, NIST CSF, ISO27000, and COBIT standards.• Designed, deployed, and managed Fortigate firewalls, Cisco Catalyst switches, and Ubiquiti devices across a national infrastructure, ensuring reliable and secure network operations.• Led a gap analysis of security controls within Office365, working with the Helpdesk team to mitigate risks and strengthen organizational resilience.• Partnered with Human Resources and department leaders to improve security awareness training, achieving measurable gains in simulation results on KnowBe4 and Darktrace platforms.

Richardson, Texas, United States

• Successfully managed simultaneous projects for multiple clients, including stakeholder meetings, gap analysis, risk identification, and scope of work creation within budget constraints.• Performed multiple on-premises Microsoft Active Directory and Exchange to Office 365 migrations.• Deployed hundreds of physical (Dell and HPE) and virtual servers (Hyper-V and ESXi) at client locations.• Executed dozens of successful on-premises Active Directory, SQL, and Exchange migrations from Microsoft Server versions 2008, SBS2011, & 2012 to Microsoft Server 2016, 2019, & 2022.• Completed multiple network and firewall upgrades, replacing aging infrastructure, primarily Cisco ASAs or SOHO routers with SonicWall and Ubiquiti firewalls by migrating WAN, LAN, DHCP, Address Objects, and ACLs.• Managed 1,000+ Windows 7 to Windows 10 upgrades, training the Help Desk team on hard disk cloning and performing in-place upgrades.• Configured SSLVPN, RD Gateway, and other forms of remote access for dozens of clients during the COVID-19 pandemic.• Served as the final point of escalation for Help Desk and Field Teams, resolving complex printer and network issues on Windows and macOS.

Richardson, Texas, United States

• Diagnosed, troubleshot, and resolved hardware, software, and network issues, replacing defective components as needed, for over 300 clients across Healthcare, Legal, Manufacturing, Education, Hospitality, and Oil & Gas industries.• Maintained and administered computer networks and related environments, including hardware, systems software, application software, and configurations for over 300 clients.• Collaborated with clients to determine Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), calculated Mean Time Between Failures (MTBF), and performed data backups and disaster recovery operations, including backup viability testing.• Recommended and implemented system and network configuration improvements, determining necessary hardware and software changes to optimize performance.

Wichita Falls, Texas, United States

• Conduct liquid penetrant tests to locate surface cracks by coating objects with fluorescent dyes, cleaning excess penetrant, and applying developer. • Document non-destructive testing (NDT) methods, processes, or results. • Interpret or evaluate test results in accordance with applicable codes, standards, specifications, or procedures.

Wichita Falls, Texas, United States

• Answer user inquiries regarding computer software or hardware operation to resolve problems. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Wichita Falls, Texas, United States

• Converse with customers to determine details of equipment problems. • Travel to customers' stores or offices to service machines or to provide emergency repair service. • Maintain parts inventories and order any additional parts needed for repairs. • Align, adjust, or calibrate equipment according to specifications.

Wichita Falls, Texas, United States

• Load materials and products into package processing equipment. • Record product, packaging, and order information on specified forms and records. • Examine and inspect containers, materials, and products to ensure that packing specifications are met.

Bachelor Of Applied Science - Basc, Electronic Systems Technology

Nuclear Electricians Mate, Electrical And Electronics Engineering

Computer Science