Shelby M. Email & Phone Number

Richardson, Texas, United States

• Configured, deployed, and maintained Fortinet and Cisco Meraki firewalls, switches, and wireless access points, ensuring 99% uptime and secure connectivity during rapid business growth.
• Spearheaded the implementation and management of Netbox as the centralized IP address management and circuit inventory solution, improving visibility and accuracy across a 600+ location network.
• Served as escalation point for Tier 1 and Tier 2 technicians, providing advanced troubleshooting and mentorship to enhance team efficiency and technical expertise.
• Diagnosed and resolved complex network connectivity issues, collaborating with remote team members and contractors to minimize downtime and maintain business continuity.
• Supported server troubleshooting and maintenance, ensuring seamless integration with network systems and optimal resource allocation.

Dallas, Texas, United States

• Directed and mentored Junior System Administrators, SOC Analysts, and Security Engineers, fostering skill development and operational excellence in both on-site and remote environments.
• Acted as the final escalation point for complex network and cybersecurity challenges, ensuring swift resolution across Microsoft Azure, SentinelOne, Darktrace, ThreatLocker, and N-able platforms.
• Partnered with SOC Analysts to refine EDR, XDR, and NIPS models, reducing false positives by 65% through enhanced tuning and automated response mechanisms.
• Championed the transition from legacy VPN and Remote Desktop environments to Zero Trust Network Access (ZTNA) and Cloud Access Security Broker (CASB) frameworks, strengthening security and scalability.
• Conducted risk assessments, identified gaps in controls, and updated policies to align with SOX, RAS, and ISO27001 standards, enhancing audit preparedness.
• Collaborated with Legal and Compliance teams to meet regulatory mandates (SEC, FINRA, FTC, NYDFS) and maintain adherence to PCI-DSS, FTC Safeguards, GLBA, and CCPA frameworks using NIST 800, NIST CSF, ISO27000, and.

Richardson, Texas, United States

• Successfully managed simultaneous projects for multiple clients, including stakeholder meetings, gap analysis, risk identification, and scope of work creation within budget constraints.
• Performed multiple on-premises Microsoft Active Directory and Exchange to Office 365 migrations.
• Deployed hundreds of physical (Dell and HPE) and virtual servers (Hyper-V and ESXi) at client locations.
• Executed dozens of successful on-premises Active Directory, SQL, and Exchange migrations from Microsoft Server versions 2008, SBS2011, & 2012 to Microsoft Server 2016, 2019, & 2022.
• Completed multiple network and firewall upgrades, replacing aging infrastructure, primarily Cisco ASAs or SOHO routers with SonicWall and Ubiquiti firewalls by migrating WAN, LAN, DHCP, Address Objects, and ACLs.
• Managed 1,000+ Windows 7 to Windows 10 upgrades, training the Help Desk team on hard disk cloning and performing in-place upgrades.

Richardson, Texas, United States

• Diagnosed, troubleshot, and resolved hardware, software, and network issues, replacing defective components as needed, for over 300 clients across Healthcare, Legal, Manufacturing, Education, Hospitality, and Oil & Gas.
• Maintained and administered computer networks and related environments, including hardware, systems software, application software, and configurations for over 300 clients.
• Collaborated with clients to determine Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), calculated Mean Time Between Failures (MTBF), and performed data backups and disaster recovery operations.
• Recommended and implemented system and network configuration improvements, determining necessary hardware and software changes to optimize performance.

Wichita Falls, Texas, United States

• Conduct liquid penetrant tests to locate surface cracks by coating objects with fluorescent dyes, cleaning excess penetrant, and applying developer.
• Document non-destructive testing (NDT) methods, processes, or results.
• Interpret or evaluate test results in accordance with applicable codes, standards, specifications, or procedures.

Wichita Falls, Texas, United States

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Wichita Falls, Texas, United States

• Converse with customers to determine details of equipment problems.
• Travel to customers' stores or offices to service machines or to provide emergency repair service.
• Maintain parts inventories and order any additional parts needed for repairs.
• Align, adjust, or calibrate equipment according to specifications.

Wichita Falls, Texas, United States

• Load materials and products into package processing equipment.
• Record product, packaging, and order information on specified forms and records.
• Examine and inspect containers, materials, and products to ensure that packing specifications are met.

Bachelor Of Applied Science - Basc, Electronic Systems Technology

Nuclear Electricians Mate, Electrical And Electronics Engineering

Computer Science