MultiVersus

MultiVersus

• Headed rebrand effort that led directly to company acquisition• Built out the content and social media team within the company• Managed players transitioning from competing to content creation• Created Brand Guidelines, setting the voice, tone, & visual presentation• Wrote and published all press releases, team updates, and blog posts• Oversaw Social Media, Content, and Graphic output• Managed brainstorm and ideation sessions for video content• Designed all apparel and managed apparel production projects• Collaborated on pitch decks to engage potential partners and sponsors• Created website to emphasize lifestyle and apparel aspects of the brand

• Significant contribution to team building for the department, cultivating a robust process around hiring and training• Zendesk Admin – Maintained and improved the team’s primary internal tool• Translated customer issues into actionable tasks, enhancement requests, and bug fixes for engineering teams• Wrote external articles for customers and internal docs for the support team• Created and improved internal tools, increasing efficiency and quality of life for the Support and Customer Success teams• Most importantly, frequent direct communication with customers, maintaining a professional, upbeat, and helpful attitude

• Confidently assisted agents and staff with day-to-day technical issues• Constantly collaborated with supervisor• Prioritized and completed tasks efficiently• Maintain databases used with online programs and tools (MySQL)• Programed and maintained Avaya based phone systems• Web Development in PHP, Wordpress, and Drupal• Always on call and ready to help in emergency situations