Mark Gottlieb Email & Phone Number

Itasca, Il

Assist in planning, installation, testing and implementation of phone, paging and sound systems, computer networks and video security systems. Resolve system issues and ensure compliance with municipal codes.

Glen Ellyn, Darien & Naperville, Il

Responsible for modeling, teaching and coaching world class sales techniques to a diverse team of associates with the goal of exceeding sales targets and providing the world’s best customer experience for consumer and B2B accounts.• Assisted in development and implementation of Small to Medium business sales curriculum for frontline sales associates and leaders• Planned, organized and led proactive calling blitzes to drive B2B sales attainment• Discovered, organized and facilitated outside marketing events to increase store traffic and sales• Collaborated across organizational boundaries to lead rotating teams of associates and leaders in creating in-store training materials for corporate promotions for the Chicago Market• Achieved above 100% to goal and increased YOY store sales at Darien location in 2012• Superior Results Club award for sales achievement 120%+ to goal: Q3 2011, Q1, Q3 2012• Interim Store Manager for Darien and Bolingbrook retail stores, Summer 2011• Culture Survey Coach award winner for excellence in driving organizational culture

Oakbrook, Il

Continued responsibility for all aspects of the Store Manager Role. Trained new management recruits at other store locations through in-store curriculum as well as hands on experience with POS equipment and systems, store merchandising standards and inventory management procedures.

Geneva, Il & Oakbrook, Il

Managed all aspects of retail store operation, including hiring and training of new associates and leading a team of 5-15 associates to surpass specific sales metrics for monthly sales, warranty and add on sales percentages.• Consistently amongst top five stores in the company with highest warranty sales percentage• Exceeded sales targets for the Sharper Image Credit Card every month it was offered• District MVP in 2007 for achieving lowest inventory shrink and highest percentage for warranty sales and highest name and e-mail capture rates• Regularly assisted other locations to effectively merchandise and execute store planograms

Geneva, Il

Assisted store manager in all aspects of retail store operations, including recruiting, hiring and training new associates, customer service, store merchandising, inventory control and exceeding management sales goals.

Geneva, Il

• Led store location in personal net sales for December 2003 as a temporary, part time associate

Oakbrook, Il

Upheld REI’s 100% satisfaction guarantee by assessing customer needs and recommending appropriate products and services. Met or exceeded membership sales goal monthly. Assisted in store merchandising and inventory control as well as special programs such as the REI Garage Sale.

Bachelor Of Science, Cum Laude, Meteorology

Activities and Societies: American Meteorological Society

Minor, Political Science And Government