Smit Patel Email & Phone Number

Auckland, New Zealand

• Monitoring and managing requests raised via Service Desk tickets or incoming calls and prioritising to ensure jobs progress appropriately. • Monitor the Service Desk for tickets assigned to the queue and process them based on priority.• Assist with onboarding of new users, administration, support, diagnosis, and troubleshooting of problems with PCs, software, and communications devices.• Provisioning, inventory management, and support of IT equipment including laptops, printers, tablets, smartphones, and networking equipment.• Providing support and assistance to Network & System Engineer(s).• Provide technical support to users for all IT systems.• Route problems to internal 2nd and 3rd level IT support staff.• Escalate complex problem to appropriate support specialists.• Perform remote troubleshooting through diagnostic techniques to determine the best solution for users. • Professional liaison with users to support and maintain an end-to-end solution for the business.• Managing user access to IT systems and provisioning user equipment.• Provide a proactive approach to continual assessment, improvement, and evolution of IT systems.

Auckland, New Zealand

• Provide e-Business Helpdesk support and issues resolution via ticketing system, phone, email, and chat.• Ensure the delivery of a high-quality e-Business Helpdesk experience with superior customer supportand relationship management always maintained.• Support internal/external customers with OfficeMax and MySchool website problem resolution and/or procedural advice.• Support inbound calls from external customers with MySchool website problem resolution and/or proceduraladvice e.g., school list set-up and publishing support.• Monitor user registration, run registration reports, and ensure user registration set-up is completed within agreedtimeframes and service standards.• Liaise with relevant, internal OfficeMax teams e.g., accounts team to confirm all registration informationrequirements.• Ensure accuracy of customer registration profile set-up including, correct account, department, company businessrules and where necessary, contact customer to confirm same.• Advise of or escalate issues with customer satisfaction to the Service Desk Team Lead so these can be resolved.• Record all customer e-Business Help Desk calls in the IT Kiosk to obtain an accurate record of enquiries for futuredevelopment of the system.

• To provide a help desk service to the sales team with queries/issues and to also provide this service to Clients.• Monitor and respond quickly to incoming enquires related to orders via email or phone call.• Investigate missing orders and be spontaneous with responding to such queries• Following up with sales team to ensure full resolution of issues• Booking jobs on NZ post, pace courier and Daily Freight website for delivery or pick up.• To be on top of Salesforce queries.• Invoicing the orders for completed orders on Pronto.• To multitask and help the picker team when needed.• Following up with Purchasing team and inventory team for stocks.• Releasing backorders to ensure the customer receives the order on time.• Running reports to analyse common complaints and problems.• General administration duties.• Work closely with supervisors & team.

Auckland, New Zealand

• Working in production department and assemble healthcare products. • Soldering cables, moulding products, testing products and packing products.• Documentation for each batch packed. • Determining the faulty products and trying to revoke the product. • Attention to small details and making sure to meet the target by end of the day.

Auckland, New Zealand

• Accounts Receivable – Invoicing third party agents for chargeback bookings through XeroCustomer service, manage check in and check outs.• Coordinating the completion of reporting, maintenance and front desk tasks.• Reporting any important issues that arise during shift to the Hotel Manager at the next available opportunity.• Complete the till report for the day and investigate any discrepancies.• Work with the executive team to perform computer upgrades and migrations.• Address employee complaints or performance issues as needed.• Well organised with the ability to multitask and complete detailed high quality bookings.• Day to day management of a team of 6

Mumbai Area, India

• Implement Database, upload data on the cloud. Making sure data is bug free• Installing and upgrading software• Solving the hardware problems.• Ensuring system security and troubleshooting computer issues.• E-mailing the invoices to the clients• Processing necessary payments• Handling the inquires through company website

• Updating company’s data which includes data of client.• Sending E-mail to clients to update the information.• Working on new updates with team leader.• Informing to team leader if any bug found.

Diploma Of Computing Level 7, Network And System Administration/Administrator

Bachelor'S Degree, Information Technology