Smit Patel Email & Phone Number

New Zealand

Managing three sites in New Zealand with Technology.Strategic development and management of IT planning and systems development.M365 technologies (Azure, InTune, Autopilot, Admin portal, Sharepoint, Exchange, Teams, Security, Compliance, Endpoint Manager)In terms of M365 looking after Site Management, User Management, Content Management, Monitoring, Governance Plan, Regular Audit, Backup and Recovery Excellent communication with Stakeholders and Vendors.Managing network, systems and critical infrastructure including cyber-security.Demonstrating proactive strategic ideas with presentation to the EMT and Board.Operational management of IT systems and service delivery.Leading and assisting in development and implementation of in-house projects, industry based ERP system and Database system.Assisting other team members to ensure all daily tasks and backups are completed successfully.Conduct excellent working relationships both internally and externally.Patching and update of Applications, BIOS, Drivers, Third Party Apps, Security and Windows servers.

Auckland, New Zealand

Auckland, New Zealand

• Monitoring the Network and actioning it accordingly.• Monitoring the Sky in house applications and working towards Live events and updating the data sheet.• Technical support, troubleshooting, proactive operational procedures, and escalation to Technical resolver teams are executed according to Sky’s Incident Management process, meeting SLA’s• Proactively identifying and communicating potential risks, problems, or issues• Corrective actions are implemented to resolve incidents and problems before they impact normal operations• Better and faster service delivery• Provides effective mentoring and coaching to the team, and steps into leadership roles as needed• Strong knowledge of ITSM, Incident Management and IT Infrastructure• Working with server operating systems, including Windows Server and Unix/Linux• Broadcast delivery chain from both an application and infrastructure level• Experienced with Application support• Experienced with MS documentation tools• Working on Python, Perl, Bash, SQL and PowerShell scripting languages

Auckland, New Zealand

•Supporting customers throughout the challenging aspects of the broadband customer lifecycle, diagnosing issues and solving problems•Experience of fixed broadband installation & provisioning•Working with broadband Local Fibre Company provisioning & faults teams•Responding to customer enquiries within our agreed SLA’s and taking ownership through to resolving Tier 1 and Tier 2 broadband service issues•Developing broadband knowledge base and best practice procedures•Escalating incidents and problems for resolution as necessary•Monitoring service delivery performance to ensure that service level agreement are not breached.•Running efficient case management and follow-up activities within agreed timeframes.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Delivering excellent Technical support to brand Orcon, Slingshot, Orcon small business, Vocus business and Stuff-fibre• Level-1 and Level-2 of troubleshooting.• Determining customer faults using internal and external systems.• Troubleshooting customer issues and logging faults.• Confidently provide solutions; from residential and business technical queries to troubleshooting customer faults, following up existing faults and supporting the customer through to resolution.• Ensuring customers are getting best use out of their internet and understand all the great competitive products we offer.• Available to answer live chat queries and coaching our customers towards better outcomes.• Analysing and explaining billing records, product and plan configuration, and service add-ons.• Dealing with technical queries via email. • Guiding customer on call with Layer-1 and Layer-2 troubleshooting