Smita Dutta Email & Phone Number

Bengaluru, Ka, In

India

Bengaluru, Karnataka, India

Responsibilities:• Lead the Enterprise Monitoring Team for onboarding new applications, customer journeys and infrastructure components. • Drive the Command Center Team on Major Incident Management Bridges to ensure early detection and faster resolution. • Lead the problem management function to remediate root cause for all critical problems. • Implement new solutions for automation of manual effort on First Touch Resolution.• Lead the managed services team from the technology service providers.

Bengaluru, Karnataka, India

Role – Offshore Delivery Head for 70+ North America clientsResponsibilities:• Manage the knowledge transition and onboarding of new clients and ensure seamless transition to run.• Spearheading automation and process re-engineering initiatives across domains and accounts.• Leading delivery driven growth to add new accounts and also additional revenue for the existing accounts• Proactively drive and implement efficiency improvement to achieve productivity savings for each client.• Lead Transformation programs for the existing clients like moving the critical work loads to public or private cloud and also move them to the new cloud operating model.

Bangalore

Role – Transformation and Service Delivery LeadProject – Transformation to public and private cloud, Software Defined Data Center and managing run for clients in media and technology, insurance and banking Responsibilities:• Have lead the team to develop the new SDDC platform for the client and also helped transform the client infrastructure from legacy to new DevOps model.• Have lead various Optimization and process enhancement programs leading to business outcomes for the client • Have developed and transformed clients from the old Infrastructure model to the new Cloud Operating model• Lead the solution, sales and delivery of Infrastructure Transformation and Run for various large clients. • Driven additional revenue growth, automation, continuous service improvement• Ensured compliance to contractual critical service levels and key measures, adherence to critical processes like disaster recovery process, change governance process and major incident management process

Bengaluru Area, India

Responsibilities:• Owning the service delivery and managing client relationship for a group of clients.

Bangalore, India

Role – Service Delivery Lead Project - IT service delivery for a data center consolidation and transformation project of global hospitality and pharmaceutical clientsResponsibilities:• Lead the data center consolidation and managed the run IT operations of the client setup across different locations in North America, Europe and APAC.• Driven automation and service enhancements on diverse technologies for the client.• Lead the Global IT service Desk setup for the client and helped accomplish enhancement of CSAT and FCR.• Represent client audits and ensure regular checks and compliance for PCI and GXP compliance standards, ISO 20000 and ISO27001.

Bangalore

Role – Global Account ManagerProject – Remote Datacenter setup and managed application services for a financial and banking customer.Responsibilities:• Acted as single point of contact for offshore deal management availing any support across all global locations.• Lead and driven the IT infrastructure remote setup for the application development and support of the offshore project during the initial setup and ramp-up plans.• Owned budgetary approvals and cost optimization for technology infrastructure for the client.

Bangalore

Role – Customer Support and Facility IT LeadProject – Managing internal IT for two facilities catering to BPO clients. Responsibilities:• Lead and managed internal IT for two large facilities primarily catering to BPO clients. • Instrumental in the infrastructure planning and new client setup and client audits within the facility.

Greater Bengaluru Area

Role – Technical LeadProject – IT Infrastructure Management for internal projects in Bangalore and Kolkata. Responsibilities:• Developed and lead the team involved in conceptualizing and setup of Centralized Technical Helpdesk for Bangalore and Kolkata internal users. • Trained internal users on the new centralized Helpdesk process and governance model.

For bringing up my son.

Kolkata

Role – System AdministratorProject – Testing & Systems ManagementResponsibilities:• System Administration of SUN Server, Solaris 7 and Informix 7.0 RDBMS on the CESC Metering System. • Was responsible for testing of Numerical Relays, Disturbance Recorders and Cable Fault Locating Instruments in Testing Department.

Jamshedpur

TATA Motors (Tata Engineering and Locomotive Company, TELCO)Role – Graduate Engineer TraineeProject – Graduate Engineer Training in various departments Responsibilities:Joined TELCO as Graduate Engineer Trainee through campus selection.Underwent 4 month GET training at various departments and was finally posted in Telecom Department.

B.Sc Engineering, Electronics And Communication, First Class With Distinction

State rank holder in the Engineering Entrance Exam

Isc, 10+2, Pcm - 92%

Icse, Std X, 82%

School Rank Holder