Smita Dutta Email and Phone Number
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Smita Dutta personal email
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I am a globally relevant leader with a career spanning over 20 years. I have always been associated with technology and have worked extensively with clients on ways technology can help drive business outcomes. I am very passionate about transforming the way our clients do business. I believe in creating opportunities to innovate and bringing in values for our clients. My experience spreads across IT Service Operations, Solution design, Presales, Resourcing for pharmaceutical, hospitality, media and communications, banking and insurance verticals. I have been instrumental in solution Bid, Due Diligence, client orals and transition of large data center consolidation and transformation projects (over 100M) across US, Europe and APAC . My key accomplishments have been transitioning large data center projects and setting them up from zero base, transforming into next gen data center, private or public cloud or software defined data center (SDDC). Building strong client relationship and partnering with clients have been a necessary part of my job profile and eventually became my strength and passion too.I have contributed significantly to bring up the diverse workforce at leadership level within the organization.
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Director - Service Now PlatformFord Motor CompanyBengaluru, Ka, In -
Director - Platform EngineeringFord Motor Company Aug 2024 - PresentIndia
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Director - Service DeliveryAmerican Express Aug 2021 - Jul 2024Bengaluru, Karnataka, IndiaResponsibilities:• Lead the Enterprise Monitoring Team for onboarding new applications, customer journeys and infrastructure components. • Drive the Command Center Team on Major Incident Management Bridges to ensure early detection and faster resolution. • Lead the problem management function to remediate root cause for all critical problems. • Implement new solutions for automation of manual effort on First Touch Resolution.• Lead the managed services team from the technology service providers. -
Senior Director - Cloud Infrastructure ServicesCapgemini Mar 2020 - Jul 2021Bengaluru, Karnataka, IndiaRole – Offshore Delivery Head for 70+ North America clientsResponsibilities:• Manage the knowledge transition and onboarding of new clients and ensure seamless transition to run.• Spearheading automation and process re-engineering initiatives across domains and accounts.• Leading delivery driven growth to add new accounts and also additional revenue for the existing accounts• Proactively drive and implement efficiency improvement to achieve productivity savings for each client.• Lead Transformation programs for the existing clients like moving the critical work loads to public or private cloud and also move them to the new cloud operating model. -
Vice President - TechnologyAccenture Oct 2016 - Feb 2020BangaloreRole – Transformation and Service Delivery LeadProject – Transformation to public and private cloud, Software Defined Data Center and managing run for clients in media and technology, insurance and banking Responsibilities:• Have lead the team to develop the new SDDC platform for the client and also helped transform the client infrastructure from legacy to new DevOps model.• Have lead various Optimization and process enhancement programs leading to business outcomes for the client • Have developed and transformed clients from the old Infrastructure model to the new Cloud Operating model• Lead the solution, sales and delivery of Infrastructure Transformation and Run for various large clients. • Driven additional revenue growth, automation, continuous service improvement• Ensured compliance to contractual critical service levels and key measures, adherence to critical processes like disaster recovery process, change governance process and major incident management process -
Delivery Project ExecutiveIbm India Private Limited Jul 2016 - Sep 2016Bengaluru Area, IndiaResponsibilities:• Owning the service delivery and managing client relationship for a group of clients.
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Delivery Unit Lead - Infrastructure ServicesAccenture Aug 2010 - Jun 2016Bangalore, IndiaRole – Service Delivery Lead Project - IT service delivery for a data center consolidation and transformation project of global hospitality and pharmaceutical clientsResponsibilities:• Lead the data center consolidation and managed the run IT operations of the client setup across different locations in North America, Europe and APAC.• Driven automation and service enhancements on diverse technologies for the client.• Lead the Global IT service Desk setup for the client and helped accomplish enhancement of CSAT and FCR.• Represent client audits and ensure regular checks and compliance for PCI and GXP compliance standards, ISO 20000 and ISO27001.
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Manager - Infrastructure ServicesAccenture Jan 2009 - Jul 2010BangaloreRole – Global Account ManagerProject – Remote Datacenter setup and managed application services for a financial and banking customer.Responsibilities:• Acted as single point of contact for offshore deal management availing any support across all global locations.• Lead and driven the IT infrastructure remote setup for the application development and support of the offshore project during the initial setup and ramp-up plans.• Owned budgetary approvals and cost optimization for technology infrastructure for the client.
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Infrastructure Support LeadAccenture Jan 2005 - Dec 2008BangaloreRole – Customer Support and Facility IT LeadProject – Managing internal IT for two facilities catering to BPO clients. Responsibilities:• Lead and managed internal IT for two large facilities primarily catering to BPO clients. • Instrumental in the infrastructure planning and new client setup and client audits within the facility.
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Technical LeadItc Infotech Nov 2002 - Dec 2004Greater Bengaluru AreaRole – Technical LeadProject – IT Infrastructure Management for internal projects in Bangalore and Kolkata. Responsibilities:• Developed and lead the team involved in conceptualizing and setup of Centralized Technical Helpdesk for Bangalore and Kolkata internal users. • Trained internal users on the new centralized Helpdesk process and governance model. -
Took A Break... Jun 2001 - Oct 2002For bringing up my son.
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EngineerCesc Limited Aug 1995 - May 2001KolkataRole – System AdministratorProject – Testing & Systems ManagementResponsibilities:• System Administration of SUN Server, Solaris 7 and Informix 7.0 RDBMS on the CESC Metering System. • Was responsible for testing of Numerical Relays, Disturbance Recorders and Cable Fault Locating Instruments in Testing Department. -
Graduate Engineer TraineeTata Motors May 1994 - Jul 1995JamshedpurTATA Motors (Tata Engineering and Locomotive Company, TELCO)Role – Graduate Engineer TraineeProject – Graduate Engineer Training in various departments Responsibilities:Joined TELCO as Graduate Engineer Trainee through campus selection.Underwent 4 month GET training at various departments and was finally posted in Telecom Department.
Smita Dutta Skills
Smita Dutta Education Details
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First Class With Distinction -
De Nobili School DigwadihPcm - 92% -
Carmel School, Digwadih (Dhanbad)82%
Frequently Asked Questions about Smita Dutta
What company does Smita Dutta work for?
Smita Dutta works for Ford Motor Company
What is Smita Dutta's role at the current company?
Smita Dutta's current role is Director - Service Now Platform.
What is Smita Dutta's email address?
Smita Dutta's email address is pr****@****hoo.com
What schools did Smita Dutta attend?
Smita Dutta attended Bit Sindri, De Nobili School Digwadih, Carmel School, Digwadih (Dhanbad).
What skills is Smita Dutta known for?
Smita Dutta has skills like It Service Management, Outsourcing, Service Delivery, Itil, It Strategy, Vendor Management, Data Center, Global Delivery, Service Management, Program Management, Team Management, Remote Infrastructure Management.
Who are Smita Dutta's colleagues?
Smita Dutta's colleagues are Angela Wilson, Bradley Hunt, Tammy Thrash-Gregory, Rafael Barreto, Jt Berkley, Guna Seelan, Patrick Hildenbrandt.
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Smita Dutta
Bengaluru -
Smita Dutta
Cis Administrator | Cognizant | 3 Years | Incident Management | Snow | Ad | Okta | O365West Bengal, India -
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