Smita Jain Email & Phone Number

India

India

• To obtain a challenging position in IT industry and to seek a Quality environment where my knowledge, potential and experience can be better harnessed, shared and enriched.
• Professional with over 17 Years of experience in IT industry and have very good exposure in the areas of Project Management, Transition Management and Solutioning in Tools - ServiceNow).
• Currently working as a Solution Architect (Pre-sales role) on new Business deals and proposals like RFP, RFQ, RFI response on Implementation (Build) and Operations & Maintenance (Run Support) scope which includes.

Project Management

 Perform as level-1 support person for oKMS and D2D  Ensure that Application IDs / access are tested and issues are reported on a timely manner  Prepare offshore delivery for next phase (AP) - Conduct AP deep dive and best practices session.  Facilitates KT Assessment Assist in gathering status on AID / ASCP from the offshore team.  Ensure AID /.

 Ensure entire D2D sessions schedules meeting invites are send out and accepted at least 2 days ahead of GP start Assist in ensuring offshore team has completed at least one test D2D sessions before the actual KT sessions Assist offshore team in resolving D2D problems during KT Session and Assist in tracking KT sessions.  Provide offshore GP Readiness.