Smita Jain Email & Phone Number

India

India

To obtain a challenging position in IT industry and to seek a Quality environment where my knowledge, potential and experience can be better harnessed, shared and enriched.• Professional with over 17 Years of experience in IT industry and have very good exposure in the areas of Project Management, Transition Management and Solutioning in Tools - ServiceNow).• Currently working as a Solution Architect (Pre-sales role) on new Business deals and proposals like RFP, RFQ, RFI response on Implementation (Build) and Operations & Maintenance (Run Support) scope which includes Planning, analysis, defining the scope, effort estimations, staffing, costing, timelines, assumptions, risk and dependencies, etc. under NowCreate/SIM Agile/DevOps/Waterfall methodologies.o ServiceNow – Product line ITSM, ITOM, ITBM, HR, CSM, GRC/SecOps modules, etc.Microsoft Azure Fundamentals certified

Project Management

 Perform as level-1 support person for oKMS and D2D  Ensure that Application IDs / access are tested and issues are reported on a timely manner  Prepare offshore delivery for next phase (AP) - Conduct AP deep dive and best practices session.  Facilitates KT Assessment Assist in gathering status on AID / ASCP from the offshore team.  Ensure AID / ASCPs are reviewed internally within the team before being submitted to SMEs.  Track On-Boarding of resource in Client Environment and manage Application Access. Optimize RKT related infrastructure items such as conference bridges, cameras and headsets Capture lessons learned and/or apply lessons learned from previous ASP phase Support TM for GP GO/No-GO call Assist TMs in following up and managing Risk/Issue/Actions Ensure AID / ASCPs are reviewed internally within the team before being submitted to SMEs.  Follow up with offshore team in ensuring hands on activities are documented and completed during AP and PP Phase.  Assist in closing any gaps identified during phase completion check list review.  Track and close Application Access Requests Facilitates KT Assessment Work with delivery team and TM to ensure application access are granted to team in time for AP phase. Any coordination for onsite client or vendor would be TMs responsibility Assist Transition Manager in Knowledge assessment for offshore team. Capture lessons learned and/or apply lessons learned from previous GP phase

 Ensure entire D2D sessions schedules meeting invites are send out and accepted at least 2 days ahead of GP start Assist in ensuring offshore team has completed at least one test D2D sessions before the actual KT sessions Assist offshore team in resolving D2D problems during KT Session and Assist in tracking KT sessions.  Provide offshore GP Readiness status to TM ( infrastructure, facility.. etc) Kick off GP session for offshore delivery - Include look ahead plans, Best practices for GP sessions, desired outcome and expectations Assist in following up on action items noted in ATRT Perform as a consultant / coach for delivery team in transition related items Ensure that D2D session are started /conducted / closed right and reschedules / cancellations are managed without impacting overall schedule and provide status on daily basis to TM Accountable to ensure that quality data / metrics around D2D sessions, deliverables status etc that are required for ATRTs /TCBs and other customer daily reporting are flowing to TMs in a timely manner  Ensure that best practices are deployed to improve effectiveness of KT (E.g DOUs , oKMS metrics, AID /ASCP quality)