Software Application Support
Current
Aug 2012 - Present
AeroLeads people directory · profile
Smita Bapat Email & Phone Number
Software Application Support at Novatech software
at
Novatech Software Pvt Ltd
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Software Application Support at Novatech software
Location
Nagpur, Maharashtra, India
Company size
Who is Smita Bapat? Overview
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Quick answer
Smita Bapat is listed as Software Application Support at Novatech software at Novatech Software Pvt Ltd, a with 24 employees, based in Nagpur, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Smita Bapat.
Smita Bapat previously worked as Software Application support at Novatech Software Pvt Ltd and Technical Support Executive at Sutherland Global Service Limited. Smita Bapat holds Master Of Computer Applications - Mca, Master Of Computer Application from All Saints College Of Engineering, Gram Pipalner, Bhopal - 462036.
Company email context
Email format at Novatech Software Pvt Ltd
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Novatech Software Pvt Ltd
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Profile bio
About Smita Bapat
I am Smita Bapat and have total 17 years of experience in Software support. Provided support to clients in different countries such as Australia, Qatar, Netherlands, USA, UK and Europe. Specialties: SDLC, Expertise in working Requirement management tool called "TopTeam Analyst".Understanding of Requirements and Traceability.Client communication (Fluent in spoken and written English).Can handle customer meetings individually via Cisco WebEx, Microsoft Teams, Zoom, Google Meet.Troubleshooting customer issues. Help desk applications like HelpSpot, Zoho and Zendesk.
Current workplace
Smita Bapat's current company
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Novatech Software Pvt Ltd
4 roles
Smita Bapat work experience
A career timeline built from the work history available for this profile.
Technical Support Executive
The company is outsourced by Dell technologies to attend and solve customer queries related to the Dell product they are using. Provided technical support on the operation and maintenance of personal computers and /or peripherals. Provided technical support on internet issues, customer's Dell computer laptops and Desktops experienced by customers based in India..
Oct 2009 - May 2012
Technical Support Executive
Worked on company owned product “eClinicalWorks” which is a medical software.eClinicalWorks is a Massachusetts-based company that sells electronic medical record (EMR), practice management and personal health record software and services to healthcare providers. Provided technical support on the operation and maintenance of the software by taking Virtual Network Connection (VNC) of user's computer.Identified and provided solution and/or input on unique or recurring customer problems.Escalated unresolved cases to higher level support, ensuring complete end user satisfactionProvided effective and timely resolution to customer inquiries utilizing various support applications Organized and implemented client relations from technical point of view including: client satisfaction.
Aug 2007 - Nov 2008
Technical Support Executive
Accenture India Services Limited
Accenture India was outsourced by AT & T Bell (an Internet Service Provider company in USA) to provide technical support to their customers query related to their Internet connection related issues.Provided customer assistance to the users who were facing issues with their Internet connectivity. Users using Windows machines running Windows XP, Vista would be supported by our team.Daily responsibilities included receiving calls from users, understanding their issue with Internet connectivity and help them through the problem to its resolution. Our Tier-2 team was also responsible for handling escalation calls from Tier-1 support. This means to provide an extensive and expert solution to the issue.
Sep 2005 - Feb 2007
Team & coworkers
Colleagues at Novatech Software Pvt Ltd
Other employees you can reach at novatechsoftware.com. View company contacts for 24 employees →
DK
Dev Kant Mishra
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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RI
Rasika Ingole
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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AD
Aditya Deshpande
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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SJ
Samuel Jehoshaphat
Colleague at Novatech Software Pvt LtdHyderabad, Telangana, India
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SB
Shubham Bonde
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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TL
Trinesh L.
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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RB
Romy Barik
Colleague at Novatech Software Pvt LtdMumbai, Maharashtra, India
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RC
Raul Chaires
Colleague at Novatech Software Pvt LtdTlaquepaque, Jalisco, Mexico
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JJ
Jayprakash Jangid
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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TD
Tanuja Deshpande
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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Dev Kant Mishra
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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RI
Rasika Ingole
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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AD
Aditya Deshpande
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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SJ
Samuel Jehoshaphat
Colleague at Novatech Software Pvt LtdHyderabad, Telangana, India
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SB
Shubham Bonde
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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TL
Trinesh L.
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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RB
Romy Barik
Colleague at Novatech Software Pvt LtdMumbai, Maharashtra, India
View →
RC
Raul Chaires
Colleague at Novatech Software Pvt LtdTlaquepaque, Jalisco, Mexico
View →
JJ
Jayprakash Jangid
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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TD
Tanuja Deshpande
Colleague at Novatech Software Pvt LtdNagpur, Maharashtra, India
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2 education records
Smita Bapat education
Master Of Computer Applications - Mca, Master Of Computer Application
Bachelor Of Science - Bs, Computer Science, A
P.M.B. Gujarati Science College, Nasia Road, Indore
FAQ
Frequently asked questions about Smita Bapat
Quick answers generated from the profile data available on this page.
What company does Smita Bapat work for?
Smita Bapat works for Novatech Software Pvt Ltd.
What is Smita Bapat's role at Novatech Software Pvt Ltd?
Smita Bapat is listed as Software Application Support at Novatech software at Novatech Software Pvt Ltd.
Where is Smita Bapat based?
Smita Bapat is based in Nagpur, Maharashtra, India while working with Novatech Software Pvt Ltd.
What companies has Smita Bapat worked for?
Smita Bapat has worked for Novatech Software Pvt Ltd, Sutherland Global Service Limited, Eclinicalworks, and Accenture India Services Limited.
Who are Smita Bapat's colleagues at Novatech Software Pvt Ltd?
Smita Bapat's colleagues at Novatech Software Pvt Ltd include Dev Kant Mishra, Rasika Ingole, Aditya Deshpande, Samuel Jehoshaphat, and Shubham Bonde.
How can I contact Smita Bapat?
You can use AeroLeads to view verified contact signals for Smita Bapat at Novatech Software Pvt Ltd, including work email, phone, and LinkedIn data when available.
What schools did Smita Bapat attend?
Smita Bapat holds Master Of Computer Applications - Mca, Master Of Computer Application from All Saints College Of Engineering, Gram Pipalner, Bhopal - 462036.
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