Smita Ithape Email & Phone Number

Seattle, Wa, Us

Santa Clara, Ca, Us

San Jose, California, Us

As Technical Program Manager, I direct DevOps, Quality Assurance, and Site Reliability Engineering programs, Engineering Team and 150 team members. I also lead governance steering committee in prioritization, risk mitigation, and AWS, Azure, and GCP resource management.•Established and drove Continuous Delivery and Deployment model migration plan across 8 teams utilizing Astra Control Services Program, improving the release cycle from 3-4 times annually to 20-day cadence. •Transformed new and updated feature documentation process with improved meeting engagement, planning, stakeholder collaboration, demo integration, and layered approval, increasing release document content review from 66% to 98%.•Introduced final build, integration testing, and upgrade demo 1 week ahead of production, improving soak-time, downtime, and maintenance window by 75% to 1 day.•Guided technical marketing engineers to validate and gain hands-on experience with latest features prior to release, and ensured highest quality standards, reducing individual patches by 90% in Hybrid.•Served as release manager for Astra Cloud Services across 10+ releases, and patches by identifying gaps, developing release plans, tracking activity status, executing release phases, facilitating meetings, and mitigating risks, achieving 97% success rate.•Partnered with production deployment to write script for post-upgrade validation on demo and built Runbook Automation for demo release validation testing, achieving 100% reduction of manual efforts and 98% demo system availability.•Managed Executive Order Compliance Project in phases, improving nation’s cybersecurity.•Establish a Cloud Spending Dashboard across three Hypescaler AWS, Azure, and Google cloud. Building Short Term and Long Term strategies to contain the cloud cost showcased 68% reduction in AWS Consumption 40% reduction in Azure

Houston, Texas, Us

Served as a TPM to onboard and support the implementation of BMC products for Premier Enterprise customers in the Americas region. In this role, I led portfolio management and product implementation for 50+ premier, enterprise customers. I developed roadmaps and cross-functional, long-term strategy plans aligned with enterprise objective and key results (OKR).A few of my key achievements include:▸Orchestrated operational excellence committee activities, reducing recurring critical customer issues 50%.▸Implemented patch delivery within 30 days of upgrade, reducing operational time by 70%.▸Built comprehensive customer-focused retention plan, contributing to 95% renewal rate. ▸Established Fix in Five issues process, reducing days to resolve by 50%. ▸Honored as Customer Success “Recognized” Employee

Houston, Texas, Us

As Technical System Analyst, I spearheaded critical initiatives, including cross-functional training for 100+ participants, technical enablement program, and delivering products to customers in partnership with customer success managers, R&D, customer engineering, and professional services. A few of my key achievements include:▸Guided efforts of 50+ analysts and developers for Technical Enablement Program to enhance ARS Architecture Workflow and CMDB Asset Management, reducing issue reassignment by 90% and increasing issues closed within 7 days by 30%. ▸Served as dedicated SaaS Technical Engineer for demanding client, Cap Gemini, supporting 40+ SaaS environments. ▸Tracked key operational metrics driving renewal planning and attainment actions, improving bookings 30%.▸Implemented disaster recovery, ensuring 98% system availability. ▸Awarded BMC Communities Expert and BMC Communities Champion twice on a global level within 1 year

Pune, Maharashtra, In

In this role, I led integration, GUI, and locale testing of BMC Remedy ITSM application with 4 direct reports. I also oversaw end-to-end project design development, implementation, test planning, scenarios, and test scripts for manual and automated application testing. A few of my key achievements include:▸Consolidated 5 projects into 1 application, built Bill of Material Application, and tracked assets, applications, incidents, and change management in Remedy for millions of British Telcom customers, generating $1M profit within first year. ▸Partnered with business analysts and end-users to gather business requirements and designed and implemented ticketing system for Central Task Management modules.▸Recognized for outstanding performance from client with “Pat on the Back” award.