• Collaborated with a major school board in Canada to analyze their business requirements, aligning them with tailored ServiceNow solutions.• Lead end-to-end ServiceNow implementations for the school board, ensuring seamless integration and customer satisfaction.• Designed and customized ServiceNow applications, modules, and workflows for the school board, optimizing processes and enhancing user experience.• Conducted effective workshops and training sessions for the school board's staff, promoting the best practices of ServiceNow utilization.• Acted as the key point of contact for the school board, fostering strong relationships and ensuring successful project deliveries.

• Assisted in the preparation of meeting agendas, operating budget as well as inventory management• Prepared and communicated Gantt, PERT and Work Breakdown Structure charts per project• Processed invoices, tracking reports and maintained documents for financial due diligence• Increased ROI by 20% through successful resource allocations and project deliveries

• Inspected, evaluated and adjusted completed units to ensure specifications, tolerances and customer order requirements are met• Documented quality ratings in proprietary databases and created Change Requests and Incidents• Arranged maintenance and repair work as well as prepared and submitted reports for case resolutions• Improved process workflow by determining issue root causes and gathered parties for introspection