Smith Donna Email & Phone Number

Tti, Inc

Exhibits exceptional knowledge of company products and services. Demonstrates persuasiveness, tenacity and strong selling skills. Possesses excellent verbal and written communication skills, including excellent presentation skills. Exhibits strong analytical, problem solving and negotiation skills. Must be organized and able to prioritize and manage multiple tasks. Ability to calculate discounts, commissions, proportions and percentages. Ability to write reports and correspondence proficiently and professionally. Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations. Able to work with minimum supervision and make responsible decisions. Possesses working knowledge of company policies, procedures and computer systems. Ability to type 40 words per minute. Knowledge of Microsoft Office applications (Excel and Word) at a basic level required.

Morrestown, Nj

Reviews and ensures accuracy of booking reports by reviewing and making corrections to data and orders daily.Researches and obtains pricing on all non-inventory items by contacting the Rep Firm or Manufacturer and communicating the information back to the Product Manager or sales person.Provides back-up to the Branch Product Manager and Customer Service, by answering customer inquiries, returning telephone calls, and researching and preparing orders and quotes. Completes sales orders by entering ship and debit information and required data in computer system in a timely manner.Participates in TTI’s Total Quality Process by following established policies and procedures.

Morrestown, Nj

Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group. Provides information to customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database. Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process.Assist the Sales Representative process customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality. Participates in the company Total Quality process by following established policies and procedures. Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders. Provides back-up coverage for Director of First Impressions by covering switchboard during breaks