Smith Doug Email & Phone Number

Lavergne, TN

Working within the Global Services Department, contributing to projects to lead to a successful onboarding process of new clients, as well as ongoing projects to existing clients' success. These tasks include, but are not limited to, course creation, online course updates, enrollments, standards correlation, tutorial/reference material creation and other.

Chattanooga, Tennessee Area

Processing, reviewing and maintaining client's Family Medical Leave files/ providing professional and personable customer service to clients with regards to their Family Medical Leave or Short Term Disability claims.

Tennessee

Creating/Managing master schedule, Creating/managing courses within multiple learning platforms, Enrolling instructors and students, serving as primary contact for non-Wilson County school districts, serving as primary contact for vendors, Customer Service, Invoicing, creating/managing multiple Googledocs for program data, creating reports as needed for.

Oversee the daily operation and planning for the Enrollment, Instructional Support, Client Services, and Invoicing departments for Tennessee Department of Education's online learning initiative, e4TN (e for Tennessee).

Oversee the creation of the master schedule, course section creation, teacher hiring and processing, enrollment of all students and instructors, enrollment status changes and invoicing for the state's online learning initiative, e4TN (e for Tennessee).

Oversee the organization and execution of special events such as trainings, meetings and a conference for the company's participating districts across the state, as well as serving as the supervisor and support to the online instructors for the state's online learning program, e4TN (e for Tennessee).

Served as content expert and course developer of the online curriculum for the state's online learning program, e4TN (e for Tennessee).