Principal Project Manager
Current
Jul 2023 - Present
AeroLeads people directory · profile
John Smith, Pmp Email & Phone Number
Principal Project Manager
at
Sprinklr
1 work email found
@incontact.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Project Manager
Location
Salt Lake City Metropolitan Area, United States
Who is John Smith, Pmp? Overview
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Quick answer
John Smith, Pmp is listed as Principal Project Manager at Sprinklr, based in Salt Lake City Metropolitan Area, United States. AeroLeads shows a work email signal at incontact.com and a matched LinkedIn profile for John Smith, Pmp.
John Smith, Pmp previously worked as Professional Services Manager at Nice Cxone and Sr. Project Manager at Nice Cxone. John Smith, Pmp holds Bachelor Of Business Administration - Bba, It Project Management & Finance from Strayer University.
Company email context
Email format at Sprinklr
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*@incontact.com
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Profile bio
About John Smith, Pmp
I’m a senior technology manager and customer engagement specialist offering progressive experience in spearheading the development of effective partnerships with businesses and IT stakeholders for the delivery of a wide array of engaging customer experiences. I have expertise in driving the alignment of business initiatives with customer expectations along with an exceptional ability to lead teams for the adoption of the customer-centric approach in project management whilst balancing multiple business priorities and objectives. I’ve single-handedly formulated a federal government billing product roadmap for audit and billing automation having a 5-year NPV of $15.6M. I’m highly adept at pivoting efficiencies and continued product accountability within assigned business units while driving the alignment of service level agreements with business requirements.Both colleagues and senior leadership have repeatedly recognized me for my ability to establish trust, define the vision, and build long-standing, collaborative relationships. Please feel free to contact me with potential opportunities.
Listed skills include Customer Experience, Customer Service, Call Center, Telecommunications, and 11 others.
Current workplace
John Smith, Pmp's current company
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11 roles · 25 years
John Smith, Pmp work experience
A career timeline built from the work history available for this profile.
Professional Services Manager
Oversaw a team of professional service project managers responsible for onboarding Enterprise clients to NICE CXone’s cloud contact center platforms enabling over $36 Million in annual recurring revenueHighlights:-Individually managed projects delivering over $8 Million in annual recurring revenue over a two-year period-Skillful project manager; specializing in taking over key at-risk projects to realign to scope, schedule and budget-Strong achiever and quick learner; consistently earns Excellent to Exceptional performance reviews and promotions-Natural servant leader; leads by example, coaches, trains, and motivates to drive results and exceed KPIs-Excellent stakeholder communication; influences others to align strategy across all organizational levels-Analytical problem solver; skillfully understands and articulates complex ideas to clarify ambiguity-Process innovator; dissects operations to streamline and continuously improve organizational processes
Jan 2022 - Jun 2023
Sr. Project Manager
Feb 2021 - Jan 2022
Implementation Project Manager
Sep 2019 - Feb 2021
Technology Manager
Coordinate a team of Senior Analysts in the implementation of a B2B customer commerce site for a Fortune 100 organization.Highlights:-Manage the discovery and prioritization of stakeholder and B2B customer feedback for the development of product vision, leading project teams in the achievement of stipulated business objectives for multi-million dollar projects-Expertly align all direct and indirect reports with organizational strategic objectives for the achievement of goals while deploying in-depth experience for the understanding of customer behavior and expectations
Apr 2018 - Jun 2019
National Operations - Systems Sr. Analyst
Spearheaded B2B website projects and strategy for the propagation of adoption and improvement of user experience.Highlights:-Oversaw production support for a 3K employee business/government customer operations organization-Proactively managed an Agile backlog while handling the development of business cases and user story requirements for million dollar project investments-Eliminated $1.65M in annual IT costs through the effective and successful development and implementation of multiple production incident triage processes
Jan 2016 - Apr 2018
Operations System Sr. Analyst
Enhanced online adoption and handled website production for a 600-employee customer support organization.Highlights:-Single-handedly developed a training curriculum for the improvement of B2B customer adoption, which ultimately saved $720K in annual transaction costs-Successfully achieved the highest website adoption rate across all business and government call center locations
May 2013 - Dec 2015
Enterprise Account Management Supervisor
Directed a team of Account Managers through the provision of exceptional customer support to the enterprise customer.Highlights:-Collaborated with a cross-functional team of specialists and strategic partners in the development of account strategies and initiatives, successfully maximizing customer impact and opportunity -Expertly developed business opportunities through the delivery of effective support to enterprise customers
May 2012 - May 2013
Business Service Supervisor
Expertly coached and supervised a team of B2B call center agents, ensuring continuous improvement in customer experience.Highlights:-Directed a highly-skilled team in achieving service initiative objectives while maximizing customer satisfaction-Consistently ensured the projection of a professional image through all lines of communication while adhering to internal controls and company policies
2010 - May 2012
Global Enterprise Advisor
Advised and provided account management and customer support to Enterprise customers
2007 - 2010
~3 yrs
Operations Supervisor, Reservations
Horizon Air
2002 - 2007
~5 yrs
Team & coworkers
Colleagues at Sprinklr
Other employees you can reach at maecenata.eu. View company contacts →
VN
Vigneshwar Narayanan
Colleague at SprinklrChennai, Tamil Nadu, India
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KM
Kellen Mccrary
Colleague at SprinklrSan Francisco, California, United States
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ES
Emily Sparks
Colleague at SprinklrUnited States
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SC
Samantha Creasy
Colleague at SprinklrCharlotte, North Carolina, United States
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AM
Alex Makin
Colleague at SprinklrLondon, England, United Kingdom
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SH
Shane Healy
Colleague at SprinklrAtlanta, Georgia, United States
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ND
Nicholas Dingee
Colleague at SprinklrNew York, United States
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TP
Tillmann Pape
Colleague at SprinklrGreater Munich Metropolitan Area, Germany
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CW
Corie Wilson
Colleague at SprinklrPortland, Oregon, United States
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JC
Jordan Czak
Colleague at SprinklrMount Pleasant, South Carolina, United States
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Vigneshwar Narayanan
Colleague at SprinklrChennai, Tamil Nadu, India
View →
KM
Kellen Mccrary
Colleague at SprinklrSan Francisco, California, United States
View →
ES
Emily Sparks
Colleague at SprinklrUnited States
View →
SC
Samantha Creasy
Colleague at SprinklrCharlotte, North Carolina, United States
View →
AM
Alex Makin
Colleague at SprinklrLondon, England, United Kingdom
View →
SH
Shane Healy
Colleague at SprinklrAtlanta, Georgia, United States
View →
ND
Nicholas Dingee
Colleague at SprinklrNew York, United States
View →
TP
Tillmann Pape
Colleague at SprinklrGreater Munich Metropolitan Area, Germany
View →
CW
Corie Wilson
Colleague at SprinklrPortland, Oregon, United States
View →
JC
Jordan Czak
Colleague at SprinklrMount Pleasant, South Carolina, United States
View →
2 education records
John Smith, Pmp education
Bachelor Of Business Administration - Bba, It Project Management & Finance
Strayer University
Associate’S Degree, Finance, General
Strayer University
FAQ
Frequently asked questions about John Smith, Pmp
Quick answers generated from the profile data available on this page.
What company does John Smith, Pmp work for?
John Smith, Pmp works for Sprinklr.
What is John Smith, Pmp's role at Sprinklr?
John Smith, Pmp is listed as Principal Project Manager at Sprinklr.
What is John Smith, Pmp's email address?
AeroLeads has found 1 work email signal at @incontact.com for John Smith, Pmp at Sprinklr.
Where is John Smith, Pmp based?
John Smith, Pmp is based in Salt Lake City Metropolitan Area, United States while working with Sprinklr.
What companies has John Smith, Pmp worked for?
John Smith, Pmp has worked for Sprinklr, Nice Cxone, Verizon Wireless, and Horizon Air.
Who are John Smith, Pmp's colleagues at Sprinklr?
John Smith, Pmp's colleagues at Sprinklr include Vigneshwar Narayanan, Kellen Mccrary, Emily Sparks, Samantha Creasy, and Alex Makin.
How can I contact John Smith, Pmp?
You can use AeroLeads to view verified contact signals for John Smith, Pmp at Sprinklr, including work email, phone, and LinkedIn data when available.
What schools did John Smith, Pmp attend?
John Smith, Pmp holds Bachelor Of Business Administration - Bba, It Project Management & Finance from Strayer University.
What skills is John Smith, Pmp known for?
John Smith, Pmp is listed with skills including Customer Experience, Customer Service, Call Center, Telecommunications, Customer Retention, Wireless, Enterprise Software, and Call Centers.
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