Principal Project Manager
Current
Jul 2023 - Present
AeroLeads people directory · profile
John Smith, Pmp Email & Phone Number
Principal Project Manager
at
Sprinklr
1 work email found
@incontact.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Principal Project Manager
Location
Salt Lake City Metropolitan Area, United States, United States
Who is John Smith, Pmp? Overview
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Quick answer
John Smith, Pmp is listed as Principal Project Manager at Sprinklr, based in Salt Lake City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at incontact.com and a matched LinkedIn profile for John Smith, Pmp.
John Smith, Pmp previously worked as Professional Services Manager at Nice Cxone and Sr. Project Manager at Nice Cxone. John Smith, Pmp holds Bachelor Of Business Administration - Bba, It Project Management & Finance from Strayer University.
Company email context
Email format at Sprinklr
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*@incontact.com
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Profile bio
About John Smith, Pmp
I’m a senior technology manager and customer engagement specialist offering progressive experience in spearheading the development of effective partnerships with businesses and IT stakeholders for the delivery of a wide array of engaging customer experiences. I have expertise in driving the alignment of business initiatives with customer expectations along with an exceptional ability to lead teams for the adoption of the customer-centric approach in project management whilst balancing multiple business priorities and objectives. I’ve single-handedly formulated a federal government billing product roadmap for audit and billing automation having a 5-year NPV of $15.6M. I’m highly adept at pivoting efficiencies and continued product accountability within assigned business units while driving the alignment of service level agreements with business requirements.Both colleagues and senior leadership have repeatedly recognized me for my ability to establish trust, define the vision, and build long-standing, collaborative relationships. Please feel free to contact me with potential opportunities.
Listed skills include Customer Experience, Customer Service, Call Center, Telecommunications, and 11 others.
Current workplace
John Smith, Pmp's current company
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11 roles · 24 years
John Smith, Pmp work experience
A career timeline built from the work history available for this profile.
Professional Services Manager
Oversaw a team of professional service project managers responsible for onboarding Enterprise clients to NICE CXone’s cloud contact center platforms enabling over $36 Million in annual recurring revenueHighlights:-Individually managed projects delivering over $8 Million in annual recurring revenue over a two-year period-Skillful project manager.
Jan 2022 - Jun 2023
Sr. Project Manager
Feb 2021 - Jan 2022
Implementation Project Manager
Sep 2019 - Feb 2021
Technology Manager
Coordinate a team of Senior Analysts in the implementation of a B2B customer commerce site for a Fortune 100 organization.Highlights:-Manage the discovery and prioritization of stakeholder and B2B customer feedback for the development of product vision, leading project teams in the achievement of stipulated business objectives for multi-million dollar.
Apr 2018 - Jun 2019
National Operations - Systems Sr. Analyst
Spearheaded B2B website projects and strategy for the propagation of adoption and improvement of user experience.Highlights:-Oversaw production support for a 3K employee business/government customer operations organization-Proactively managed an Agile backlog while handling the development of business cases and user story requirements for million dollar.
Jan 2016 - Apr 2018
Operations System Sr. Analyst
Enhanced online adoption and handled website production for a 600-employee customer support organization.Highlights:-Single-handedly developed a training curriculum for the improvement of B2B customer adoption, which ultimately saved $720K in annual transaction costs-Successfully achieved the highest website adoption rate across all business and government.
May 2013 - Dec 2015
Enterprise Account Management Supervisor
Directed a team of Account Managers through the provision of exceptional customer support to the enterprise customer.Highlights:-Collaborated with a cross-functional team of specialists and strategic partners in the development of account strategies and initiatives, successfully maximizing customer impact and opportunity -Expertly developed business.
May 2012 - May 2013
Business Service Supervisor
Expertly coached and supervised a team of B2B call center agents, ensuring continuous improvement in customer experience.Highlights:-Directed a highly-skilled team in achieving service initiative objectives while maximizing customer satisfaction-Consistently ensured the projection of a professional image through all lines of communication while adhering to.
2010 - May 2012
Global Enterprise Advisor
Advised and provided account management and customer support to Enterprise customers
2007 - 2010
~3 yrs
Operations Supervisor, Reservations
Horizon Air
2002 - 2007
~5 yrs
Team & coworkers
Colleagues at Sprinklr
Other employees you can reach at maecenata.eu. View company contacts →
MT
Mitt Thakkar
Colleague at Sprinklr
Mumbai, Maharashtra, India, India
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EA
Eduardo Apolinario
Colleague at Sprinklr
São Paulo, São Paulo, Brazil, Brazil
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JW
Joshua Ward
Colleague at Sprinklr
Austin, Texas Metropolitan Area, United States, United States
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AG
Archit Gaur
Colleague at Sprinklr
Hyderabad, Telangana, India, India
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ZR
Zach Raphael
Colleague at Sprinklr
Irvine, California, United States, United States
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AG
Alex Gearhart
Colleague at Sprinklr
United States, United States
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SP
Shobna Prasad
Colleague at Sprinklr
Fremont, California, United States, United States
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SM
Shreya M.
Colleague at Sprinklr
San Francisco Bay Area, United States, United States
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RS
Rami Soubra
Colleague at Sprinklr
Dubai, United Arab Emirates, United Arab Emirates
View →
CC
César Cuadras
Colleague at Sprinklr
Guadalajara, Jalisco, Mexico, Mexico
View →
Mitt Thakkar
Colleague at Sprinklr
Mumbai, Maharashtra, India, India
View →
EA
Eduardo Apolinario
Colleague at Sprinklr
São Paulo, São Paulo, Brazil, Brazil
View →
JW
Joshua Ward
Colleague at Sprinklr
Austin, Texas Metropolitan Area, United States, United States
View →
AG
Archit Gaur
Colleague at Sprinklr
Hyderabad, Telangana, India, India
View →
ZR
Zach Raphael
Colleague at Sprinklr
Irvine, California, United States, United States
View →
AG
Alex Gearhart
Colleague at Sprinklr
United States, United States
View →
SP
Shobna Prasad
Colleague at Sprinklr
Fremont, California, United States, United States
View →
SM
Shreya M.
Colleague at Sprinklr
San Francisco Bay Area, United States, United States
View →
RS
Rami Soubra
Colleague at Sprinklr
Dubai, United Arab Emirates, United Arab Emirates
View →
CC
César Cuadras
Colleague at Sprinklr
Guadalajara, Jalisco, Mexico, Mexico
View →
2 education records
John Smith, Pmp education
Bachelor Of Business Administration - Bba, It Project Management & Finance
Strayer University
Associate’S Degree, Finance, General
Strayer University
FAQ
Frequently asked questions about John Smith, Pmp
Quick answers generated from the profile data available on this page.
What company does John Smith, Pmp work for?
John Smith, Pmp works for Sprinklr.
What is John Smith, Pmp's role at Sprinklr?
John Smith, Pmp is listed as Principal Project Manager at Sprinklr.
What is John Smith, Pmp's email address?
AeroLeads has found 1 work email signal at @incontact.com for John Smith, Pmp at Sprinklr.
Where is John Smith, Pmp based?
John Smith, Pmp is based in Salt Lake City Metropolitan Area, United States, United States while working with Sprinklr.
What companies has John Smith, Pmp worked for?
John Smith, Pmp has worked for Sprinklr, Nice Cxone, Verizon Wireless, and Horizon Air.
Who are John Smith, Pmp's colleagues at Sprinklr?
John Smith, Pmp's colleagues at Sprinklr include Mitt Thakkar, Eduardo Apolinario, Joshua Ward, Archit Gaur, and Zach Raphael.
How can I contact John Smith, Pmp?
You can use AeroLeads to view verified contact signals for John Smith, Pmp at Sprinklr, including work email, phone, and LinkedIn data when available.
What schools did John Smith, Pmp attend?
John Smith, Pmp holds Bachelor Of Business Administration - Bba, It Project Management & Finance from Strayer University.
What skills is John Smith, Pmp known for?
John Smith, Pmp is listed with skills including Customer Experience, Customer Service, Call Center, Telecommunications, Customer Retention, Wireless, Enterprise Software, and Call Centers.
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