Mackenzie Smith Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

Madison, Wisconsin, United States

-Leading company operations, providing superior customer service and cost-effective management of resources while promoting revenue, profitability, and production growth by leveraging domain knowledge, experience, and strong administration skills to serve more than 300 clients daily-Cultivating a strong rapport with all staff, fostering trust resulting in increased employment rate and retention by 60% to dateIncreasing the robust pipeline of referrals from existing Club Pilates employees and surrounding community, increasing membership by 15% within three months of hire-Facilitating partnerships with key stakeholders, executing outreach communications that assist in elevating the community impact of Club Pilates LLC-Mentoring staff in fostering inclusive learning and work environments through personalized education, longitudinal support, strategic advising, and various corporate resources

Waukesha County, Wisconsin, United States

-Executed full-cycle recruitment for full-time, part-time, and interns across the program through creating job descriptions, marketing and outreach, sourcing, interview coordination, candidate evaluation and assessment, and offer execution to increase employment rate and retention by 70%-Administered consultation, support, and strategic advising to key stakeholders and teams on DEI education priorities, capabilities, offerings, and best practices to meet YMCA standards-Authored program-specific employee handbook materials to ensure the successful onboarding of new employees to mitigate disorganization within the program-Developed budgets for programming and monitored expenditures for adherence to budgetary limits with over $300K+ budget, receiving a 25% revenue increase within six months of hire

Milwaukee, Wisconsin, United States

-Collaborated with the executive director, senior leaders, and fellow program managers to help develop a strategic vision and goal for the organization’s program, providing stellar program execution-Implemented appropriate measures and tools to ensure DEI education programs are continuously evaluated-Engaged in external and company wide learning materials to seek out best practices and industry trends in talent acquisition-Monitored posting and candidate outreach methods to attract and source candidates with diverse perspectives and backgrounds